--- title: Integration With Apparel21 description: ReturnGO integrates with Apparel21 to help you streamline your returns management. Apparel21 is the leading clothing and footwear-specific ERP business solution in Australia and New Zealand. --- [Skip to content](https://support.returngo.ai/integration-with-apparel21#main-content) English Show submenu for translations [Customer portal](https://support.returngo.ai/tickets-view?hsLang=en) ![ReturnGO Logo-1](https://support.returngo.ai/hs-fs/hubfs/ReturnGO%20Logo-1.png?width=198&height=30&name=ReturnGO%20Logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://support.returngo.ai/tickets-view) - Go to returngo.ai Go to returngo.ai Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.returngo.ai/?hsLang=en) 2. [Other Integrations](https://support.returngo.ai/other-integrations?hsLang=en) 3. [ERP Integrations](https://support.returngo.ai/other-integrations?hsLang=en#erp-integrations) # Integration With Apparel21 Last Updated: May 24, 2026 ReturnGO integrates with [**Apparel21**](https://www.apparel21.com/) to help you streamline your returns management. Apparel21 is the leading clothing and footwear-specific ERP business solution in Australia and New Zealand. ### Capabilities  The ReturnGO-Apparel21 integration supports: - Creating an Exchange Order on Apparel21. - Updating ReturnGO item status based on items being marked on Apparel21 as received, validated, and restocked. - Marking the RMA as refunded on ReturnGO. ### Requirements To connect your Apparel21 account to ReturnGO, you’ll need the following information: - Apparel21 username - Apparel21 password - Country code - Base URL ### Linking Your Apparel21 Account to ReturnGO  To link your Apparel21 account to ReturnGO:  1. Go to**[Settings \> Integrations.](https://app.returngo.ai/dashboard/settings/integrations/products-services)** 2. Click on **+ADD PRODUCT OR SERVICE. ** 3. Choose *Apparel21* from the drop-down list.  4. Click on the check mark. ![Linking Your Account to ReturnGO](https://support.returngo.ai/hs-fs/hubfs/Linking%20Your%20Account%20to%20ReturnGO.png?width=670&height=346&name=Linking%20Your%20Account%20to%20ReturnGO.png) 5. Enter your credentials. 6. Click **CONNECT.** **![](https://support.returngo.ai/hs-fs/hubfs/Apparel21%202-png.png?width=670&height=617&name=Apparel21%202-png.png)** ### Setting Integration Updates per Return Method Configure your return methods to update Apparel21 for each return method, so that the ERP will be notified about returns. **Note:** This setting can be configured for all return method types except [**No shipment required.**](https://support.returngo.ai/no-shipment-required?hsLang=en) To configure your Apparel21 integration per return method: 1. Go to [**Settings \> Return Methods.**](https://app.returngo.ai/dashboard/settings/return-methods) 2. Select the return method you want to configure. ![Configuring 3PL per Return Method](https://support.returngo.ai/hs-fs/hubfs/Configuring%203PL%20per%20Return%20Method.png?width=644&height=292&name=Configuring%203PL%20per%20Return%20Method.png) 3. Open the *Return Address and Restocking Location* section. 4. Set whether to update Apparel21 for this return method. 1. The default is *Do not update.* 2. If you have multiple connections, choose which one you want to update for returns that use this return method. 5. Click on the *save* icon to save your changes. ![Peoplevox-method-png](https://support.returngo.ai/hs-fs/hubfs/Peoplevox-method-png.png?width=670&height=289&name=Peoplevox-method-png.png) ### Configuring Field Mapping for Sales Credit You can upload a JSON config file to map the required fields for creating an Exchange Order on Apparel 21. ReturnGO will use the provided mapping to automatically populate the relevant fields on the Exchange Order. **Note:** This is particularly useful for more advanced users who have a developer and need to customize the information sent to Apparel 21. **Reasons ** Add the *reasons * field to map the return reasons between Apparel 21 and ReturnGO to ensure the reasons are tracked accurately. Format: "1.Apparel 21 reason": "ReturnGO reason" **File Structure Example** `{` ` "reasons": {   ` `      "1.Too small": "Item is too small",` `      "2.Too large": "Item is too large"` `   }` `}` #### Uploading the Config File To upload the config file: 1. Go to **[Settings \> Integrations.](https://app.returngo.ai/dashboard/settings/integrations/products-services)** 2. Open the *Apparel 21* integration box 3. In the *Create RMA Config in JSON Format* field, paste the contents of the config file. 4. Click on the *save* icon to confirm. ### How the Integration Works #### Create Exchange Orders on Apparel21  When an RMA is approved in ReturnGO, an Exchange Order is automatically created on Apparel21. #### Item Validation and Restocking When returned items are marked on Apparel21, the validation status on ReturnGO is automatically updated, marking items as received, validated, and restocked through Apparel21. **Note:** When restocking is done through Apparel21, the restock option on ReturnGO will be disabled. #### Refunding When a return request is refunded by Apparel21, ReturnGO receives the refund information from your eCommerce platform and updates the RMA accordingly. ### Troubleshooting the Integration  #### Apparel21-Related Issues  For Apparel21-related issues, please contactApparel21 support: - Log in to the [**Apparel21 support portal**](https://ww6.autotask.net/ClientPortal/Login.aspx?ci=700838). - Email Apparel21 support at [**support@apparel21.com**](mailto:support@apparel21.com).  For any other issues, feel free to contact [**ReturnGO support**](https://support.returngo.ai/contacting-returngo-support?hsLang=en) through chat or email.  - 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