3PL/WMS Integrations
      Back to home
      1. Knowledge Base
      2. Other Integrations
      3. 3PL/WMS Integrations

      Integration With Bergen Logistics

      Last Updated: February 23, 2025

      ReturnGO integrates with Bergen Logistics to help you effortlessly receive and process returned products at your warehouse while maintaining accurate stock levels within your online store.


      Bergen Logistics is an industry-leading 3PL primarily focused on the fashion and lifestyle sectors, enabling you to optimize your returns processing and inventory management.

      Requirements

      To integrate your Bergen Logistics account with your ReturnGO account you'll need your:
      • Bergen Logistics username
      • Bergen Logistics password
      • Web address given by Bergen Logistics
      • Bergen Logistics warehouse

      Note: Login credentials can be obtained from your Bergen account manager.

      Capabilities 

      The ReturnGO-Bergen Logistics integration supports:

      • Automatic creation of a return record in Bergen Logistics when a return request is approved on ReturnGO.
      • Reporting of returned item inspection results from Bergen Logistics back to ReturnGO. 
      • Status updates from Bergen Logistics when an item is received.
      • Option to configure which system is responsible for sending restock notifications to Shopify.

      Note: Updates are received via polling, meaning that ReturnGO actively checks the status of items to get inspection results. Since the status is checked periodically, automations and other processes may experience slight delays.

      Linking your Bergen Logistics Account to ReturnGO 

      To link your Bergen Logistics account to ReturnGO: 

      1. Go to Integration > Products & Services. 
      2. Click on +ADD PRODUCT OR SERVICE. 
      3. Choose Bergen Logistics from the drop-down list. 
      4. Click on the check mark.

      5. Enter your credentials.
      6. Click CONNECT. 

      Configuring 3PL/WMS per Return Method

      Configure your return methods to update the appropriate WMS/3PL for each return method, so that the relevant warehouse will be notified when an item is on its way back and can prepare and process it accordingly.

      Note: This setting can be configured for all return method types except No shipment required.

      To configure your 3PL/WMS per return method:

      1. Go to Settings > Return Methods.
      2. Select the return method you want to configure.
        Method1-png
      3. Open the Return Address and Restocking Location section.
      4. Set whether to update the WMS/3PL for this return method.
      • The default is Do not update.
      • If you have multiple connections, choose which you want to update for returns using this return method.

      5. Click on the save icon to save your changes.

      Peoplevox-method-png

      Troubleshooting the Integration 

      For Bergen Logistics-related issues, please contact Bergen Logistics support.

      For any other issues, feel free to contact ReturnGO support through chat or email.