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      Integration with Braintree

      Last Updated: July 21, 2025

      ReturnGO integrates with Braintree to enable you to use the Braintree payments solution for easy in-portal checkout and instant exchanges.

      Capabilities

      • Portal checkout
      • Instant exchanges

      Note: If a customer returns an exchanged item that was paid for through Braintree, you’ll need to issue a refund manually through Braintree to process a refund to the original payment method. However, for store credit or alternative refund methods, the refund can be processed directly via ReturnGO as usual.

      Requirements

      This feature is currently in beta and not yet available to all merchants. Apply to join the beta here.

      To link Braintree to your ReturnGO account, you will need:

      • Braintree account
      • Braintree public key
      • Braintree private key

      To get your Braintree API keys:

      1. Go to your Braintree account.
      2. Click on the settings icon in the top right of the screen.
      3. Click API. 

      Braintree API

      4. In the Keys tab, click GENERATE NEW API KEY.

      Braintree generate key

      5. Copy the Public Key and the Private Key.

      Braintree API keys (2)

      Linking Your Braintree Account to ReturnGO 

      To link your Braintree account to ReturnGO: 

      1. Go to Integration > Products & Services. 
      2. Click on +ADD PRODUCT OR SERVICE. 

      braintree integration 1

      3. Choose Braintree from the drop-down list. 
      4. Click on the check mark.

      braintree integration 2

      5. Enter your credentials.
      6. Click CONNECT. 

      Braintree credentials

      Braintree Test Mode

      You can enable Sandbox mode to test your Braintree integration before processing real transactions. To use Braintree in Sandbox mode, you will need to have a sandbox Braintree account and connect the integration using those credentials.


      To activate Sandbox mode:

      1. Go to Integration > Products & Services. 
      2. Add the Braintree integration.
      3. Enter your sandbox account’s API credentials.
      4. Enable the Sandbox mode checkbox.
      5. Click CONNECT.

      Braintree sandbox

      Other Issues

      For Braintree-related issues, please contact Braintree customer support.

      For any other issues, feel free to contact ReturnGO support through chat or email.