--- title: Integration With Canada Post description: "ReturnGO integrates with Canada Post to help you manage your return shipping. \nCanada Post is one of the leading shipping providers in Canada, providing you with the support and integrations needed for your eCommerce business to efficiently ship and return items." --- [Skip to content](https://support.returngo.ai/integration-with-canada-post#main-content) English Show submenu for translations [Customer portal](https://support.returngo.ai/tickets-view?hsLang=en) ![ReturnGO Logo-1](https://support.returngo.ai/hs-fs/hubfs/ReturnGO%20Logo-1.png?width=198&height=30&name=ReturnGO%20Logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://support.returngo.ai/tickets-view) - Go to returngo.ai Go to returngo.ai Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.returngo.ai/?hsLang=en) 2. [Shipping Integrations](https://support.returngo.ai/shipping-integrations?hsLang=en) 3. [Shipping Carriers](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-carriers) # Integration With Canada Post Last Updated: May 3, 2026 ReturnGO integrates with Canada Post to help you manage your return shipping.  [**Canada Post**](https://www.canadapost-postescanada.ca/cpc/en/home.page) is one of the leading shipping providers in Canada, providing you with the support and integrations needed for your eCommerce business to efficiently ship and return items.  For the best experience, it’s recommended to use [**Ship by ReturnGO**](https://support.returngo.ai/ship-by-returngo?hsLang=en), ReturnGO’s built-in shipping solution. Ship by ReturnGO is available on all plans and needs no integration. ### Capabilities The ReturnGO-Canada Post integration supports: - Pay-on-scan return labels - Live tracking updates - QR codes - Auto-select-cheapest - Box-free returns | **Return Labels** | **Return Tracking** | **QR Codes** | **Auto Select Cheapest** | **International Shipping** | | --- | --- | --- | --- | --- | | ![](https://support.returngo.ai/hubfs/Icon%20(34)-png.png) | ![](https://support.returngo.ai/hubfs/Icon%20(34)-png.png) | ![](https://support.returngo.ai/hubfs/Icon%20(34)-png.png) | ![](https://support.returngo.ai/hubfs/Icon%20(34)-png.png) | ![](https://support.returngo.ai/hubfs/Icon%20(35)-png.png) | See a full feature**[comparison with other shipping carriers](https://returngo.ai/shipping-integrations-comparison/).** ### Requirements To link your Canada Post account to ReturnGO, you will need:  - A Premium plan or higher - Canada Post API Key - Canada Post API Secret - Canada Post customer number  - Use only the number. For example: In “0001234567 - MYSTORE”, only use “0001234567”.  The image below shows where your API key, secret, and customer number can be found. ![132](https://support.returngo.ai/hs-fs/hubfs/132.png?width=670&height=450&name=132.png) To obtain these requirements:  1. Log in to [**Canada Post \> Developer Program**](https://www.canadapost-postescanada.ca/information/app/drc/home). 2. If you have not done so yet: 1. Look for the *Developer Program* banner. 2. Click **JOIN NOW**. 3. Your API credentials will be displayed immediately. 4. Use production keys. 5. You can read more about getting started with Canada Post [**here**](https://www.canadapost-postescanada.ca/info/mc/business/productsservices/developers/services/gettingstarted.jsf).  ### Linking Your Canada Post Account to ReturnGO  To link your Canada Post account to ReturnGO:  1. Go to **[Settings \> Integrations.](https://app.returngo.ai/dashboard/settings/integrations/products-services)** 2. Click on **ADD PRODUCT OR SERVICE. ** 3. Choose *Canada Post* from the drop-down list.  4. Click on the green check mark. ![Linking Your Integration](https://support.returngo.ai/hs-fs/hubfs/Linking%20Your%20Integration.png?width=670&height=346&name=Linking%20Your%20Integration.png) 5. Click **CONNECT.** **![](https://support.returngo.ai/hs-fs/hubfs/Canada%20post%201-png.png?width=668&height=296&name=Canada%20post%201-png.png)** 6. Log **into your Canada Post account in the popup.** ### Adding the Integration to a Return Method Once you've connected the integration, you'll need to add it to a return method: 1. Go to [**Settings \> Return Methods.**](https://app.returngo.ai/dashboard/settings/return-methods) 2. Open the *Ship with pre-paid label* section. 3. Click **ADD RETURN METHOD** or select a return method to edit. ![Adding the Integration to a Return Method](https://support.returngo.ai/hs-fs/hubfs/Adding%20the%20Integration%20to%20a%20Return%20Method.png?width=670&height=311&name=Adding%20the%20Integration%20to%20a%20Return%20Method.png) 4. Open the *Shipping Label Settings* section. 5. Set *Connection* to **Canada Post**. 6. Select a service level. 1. Enable *Box-free returns* if you want to enable customers to return items without packaging them first. ![](https://support.returngo.ai/hs-fs/hubfs/Canada%20post%202-png.png?width=670&height=497&name=Canada%20post%202-png.png) 7. Verify your return address and shipping instructions. 8. Click on the *save* icon to save your changes. ![Return method settings-png-3](https://support.returngo.ai/hs-fs/hubfs/Return%20method%20settings-png-3.png?width=624&height=261&name=Return%20method%20settings-png-3.png) ### Troubleshooting the Integration  Many of the issues encountered related to integration can be identified during setup or label generation.  Here are a few things you can check to try and fix such issues:  #### **Setup Issues** **Make sure your API credentials are accurate. ** - There should be no extra spaces before or after each API entry.  - Make sure you are using live or production API credentials, and not dev or test APIs.  - Try to re-generate a new API key and reconnect.  - If a carrier or service level is not available, contact your shipping service support team to verify which return services are available.  **Note:** Some carriers support forward deliveries only, returns only, or both. #### **Label Creation Issues**  **Verify your Return Address** - Some carriers require that the return address be registered or linked to your carrier account. - If the address is not associated with your shipping account, the label may fail to generate and display an error such as *No shipping locations found.* - Some carriers may not recognize special characters, which might cause issues when generating labels.  - Remove special characters and unnecessary spaces in your return address.  - For example:  - If your store name is “John & Jane Store”, change it to “John and Jane Store”.  - If your store phone number has “+” signs or “( )”, remove them.  **Verify the Customer's Address ** - ReturnGO collects the order's shipping address when the request is submitted. - If there are corrections to the customer’s address, reject and resubmit the return request.  **Verify the Item Weight ** - If the total weight of the items being returned exceeds the service level’s weight limit, then the carrier will reject the label request.  **Verify if you can Generate a Return Label** - If your shipping service platform cannot generate the label, then it will also fail in ReturnGO.  #### **Canada Post-Related Issues** For Canada Post-related issues, please contact Canada Post Support through the [**Canada Post \> Contact Us**](https://www.canadapost-postescanada.ca/cpc/en/support.page#panel2-3) page.  For any other issues, feel free to contact [**ReturnGO Support**](https://support.returngo.ai/contacting-returngo-support?hsLang=en) through chat or [**email**](mailto:support@returngo.ai)**.**  - [Account & Setup](https://support.returngo.ai/account-setup?hsLang=en#main-content) - [Getting Started](https://support.returngo.ai/account-setup?hsLang=en#getting-started) - [Installing ReturnGO](https://support.returngo.ai/account-setup?hsLang=en#installing-returngo) - [Account Settings](https://support.returngo.ai/account-setup?hsLang=en#account-settings) - [Billing](https://support.returngo.ai/account-setup?hsLang=en#billing) - [Portal Customization](https://support.returngo.ai/account-setup?hsLang=en#portal-customization) - [Emails](https://support.returngo.ai/account-setup?hsLang=en#emails) - [FAQs](https://support.returngo.ai/account-setup?hsLang=en#faqs) - [Returns Management](https://support.returngo.ai/returns-management?hsLang=en#main-content) - [Processing Returns](https://support.returngo.ai/returns-management?hsLang=en#processing-returns) - [Return Portals](https://support.returngo.ai/returns-management?hsLang=en#return-portals) - [Advanced Returns Management](https://support.returngo.ai/returns-management?hsLang=en#advanced-returns-management) - [Return Methods](https://support.returngo.ai/returns-management?hsLang=en#return-methods) - [Return Policy](https://support.returngo.ai/returns-management?hsLang=en#return-policy) - [Automation](https://support.returngo.ai/returns-management?hsLang=en#automation) - [Inventory](https://support.returngo.ai/returns-management?hsLang=en#inventory) - [Return Reasons](https://support.returngo.ai/returns-management?hsLang=en#return-reasons) - [Warranty Management](https://support.returngo.ai/returns-management?hsLang=en#warranty-management) - [Return Resolutions](https://support.returngo.ai/return-resolutions?hsLang=en#main-content) - [Refunds](https://support.returngo.ai/return-resolutions?hsLang=en#refunds) - [Exchanges](https://support.returngo.ai/return-resolutions?hsLang=en#exchanges) - [Other Resolutions](https://support.returngo.ai/return-resolutions?hsLang=en#other-resolutions) - [Return Shipping](https://support.returngo.ai/return-shipping?hsLang=en#main-content) - [Ship by ReturnGO](https://support.returngo.ai/return-shipping?hsLang=en#ship-by-returngo) - [Shipping Labels](https://support.returngo.ai/return-shipping?hsLang=en#shipping-labels) - [Shipping Settings](https://support.returngo.ai/return-shipping?hsLang=en#shipping-settings) - [QR Codes](https://support.returngo.ai/return-shipping?hsLang=en#qr-codes) - [Shipping Integrations](https://support.returngo.ai/shipping-integrations?hsLang=en#main-content) - [Shipping Integrations](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-integrations) - [Shipping Aggregators](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-aggregators) - [Shipping Carriers](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-carriers) - [Drop-Off Services](https://support.returngo.ai/shipping-integrations?hsLang=en#drop-off-services) - [Other Integrations](https://support.returngo.ai/other-integrations?hsLang=en#main-content) - [Helpdesk Integrations](https://support.returngo.ai/other-integrations?hsLang=en#helpdesk-integrations) - [3PL/WMS Integrations](https://support.returngo.ai/other-integrations?hsLang=en#3pl-wms-integrations) - [Fintech Integrations](https://support.returngo.ai/other-integrations?hsLang=en#fintech-integrations) - [Loyalty Integrations](https://support.returngo.ai/other-integrations?hsLang=en#loyalty-integrations) - [Marketing Integrations](https://support.returngo.ai/other-integrations?hsLang=en#marketing-integrations) - [ERP Integrations](https://support.returngo.ai/other-integrations?hsLang=en#erp-integrations) - [ReturnGO API](https://support.returngo.ai/other-integrations?hsLang=en#returngo-api) - [Order Tracking](https://support.returngo.ai/order-tracking?hsLang=en#main-content) - [Order Tracking Portal](https://support.returngo.ai/order-tracking?hsLang=en#order-tracking-portal) - [Order Tracking Notifications](https://support.returngo.ai/order-tracking?hsLang=en#order-tracking-notifications) - [Analytics](https://support.returngo.ai/analytics?hsLang=en#main-content) - [Analytics](https://support.returngo.ai/analytics?hsLang=en#analytics) - [Reports](https://support.returngo.ai/analytics?hsLang=en#reports) - [Legacy Features](https://support.returngo.ai/legacy-features?hsLang=en) [![Chill listening crop-3](https://support.returngo.ai/hs-fs/hubfs/RETURNGO%20BLUE.png?width=162&height=24&name=RETURNGO%20BLUE.png "Chill listening crop-3")](https://returngo.ai) knowledge Base Copyright © 2026, ReturnGO