Integration With Envoi du Net

ReturnGO integrates with Envoi du Net to help you manage your return shipping. Envoi du Net is a French 3PL (Third-Party Logistics) provider through which you can generate return shipping labels and manage your return shipments.

Capabilities 

When a return request is approved, ReturnGO alerts Envoi du Net to create a return, and gets the return label accordingly.

The Envoi du Net integration supports:

• Generating domestic return labels
• Live tracking status updates

Return Labels	Return Tracking	QR Codes	Auto Select Cheapest	International Shipping

See a full feature comparison with other shipping aggregators.

Limitations

Currently, the integration has the following limitations:

• Mondial Relay is the only carrier supported.
• Returns are supported only within France.

Requirements 

To link your Envoi du Net account to ReturnGO, you need:

• Envoi du Net username
• Envoi du Net password
• Envoi du Net API base URL
• Site ID
• TMS API key
• TMS API account 

Linking Your Envoi du Net Account to ReturnGO:

To link your Envoi du Net account to ReturnGO:

1. Go to Integration > Products & Services. 
2. Click on +ADD PRODUCT OR SERVICE. 
3. Choose Envoi du Net from the drop-down list. 
4. Click on the green check mark.

5. Enter your credentials.
6. Click CONNECT. 

Adding the Integration to a Return Method

Once you've connected the integration, you'll need to add it to a return method:

1. Go to Settings > Return Methods. 
2. Click SHIP WITH PRE-PAID LABEL. 

3. Click ADD RETURN METHOD or select a return method to edit.
4. Go to the Shipping Label Settings section.
5. Set Connection to Envoi du Net.
6. Select a carrier.
7. Verify your return address and shipping instructions. 
8. Click on the save icon.

Troubleshooting the Integration 

Many of the issues encountered related to integration can be identified during setup or label generation. 

Here are a few things you can check to try and fix such issues: 

Setup Issues 

Make sure your API credentials are accurate. 

• There should be no extra spaces before or after each API entry. 
• Make sure you are using live or production API credentials, and not dev or test APIs. 
• Try to re-generate a new API key and reconnect. 
• If a carrier or service level is not available, contact your shipping service support team to verify which return services are available. 

Label Creation Issues 

Verify your Return Address

• Some carriers may not recognize special characters, which might cause issues when generating labels.
• Remove special characters and unnecessary spaces in your return address.
  • For example: 
    • If your store name is “John & Jane Store”, change it to “John and Jane Store”. 
    • If your store phone number has “+” signs or “( )”, remove them. 

Verify the Customer’s Address

• ReturnGO collects the customer’s address when the request is submitted.
• If there are corrections to the customer’s address, reject and resubmit the return request. 

Verify the Item Weight

• If the total weight of the items being returned exceeds the service level’s weight limit, then the carrier will reject the label request.

Verify That the Shipping Platform Can Generate Return Labels

• If your shipping service platform cannot generate the label, label generation will be unsuccessful in ReturnGO as well. 

Envoi du Net-Related Issues 

For Envoi du Net-related issues, please contact Envoi du Net support at contact@envoidunet.com.

For any other issues, feel free to contact ReturnGO Support through chat or email.