Integration With LabelGO Powered by Easyship

ReturnGO integrates with LabelGO powered by Easyship to streamline return shipping. LabelGO offers a comprehensive shipping solution that enables you to manage all your shipping needs from a single platform, including handling international returns.

Capabilities

LabelGO powered by Easyship offers access to over 550 shipping services, enabling flexible and cost-effective returns.

The ReturnGO-LabelGO integration supports:

• Return labels
• Live tracking status updates
• QR codes (via USPS and UPS)
• Auto-select-cheapest 
• International shipping

Return Labels	Return Tracking	QR Codes	Auto Select Cheapest	International Shipping

See a full feature comparison with other shipping carriers.

Requirements

To use the integration with LabelGO powered by Easyship, you will need:

• Active LabelGO account
  • Create an account here.
• HS Code
  • Find your industry's HS Code here. Copy only the number, i.e. 851713090.

• LabelGO API token
  
  • To find your LabelGO API token: 

1. Log in to your LabelGO-Easyship account, and click on Connect > New integration.
   
2. Scroll to the bottom of the page and click on API INTEGRATION.
   
3. Set the Integration Type to I’m developing a custom integration.
4. Set the Integration Name to ReturnGO.
5. Make sure the most recent API version is selected.
6. Click CONNECT.
   
7. Click on Connect > returngo that was just added.
8. Copy the Access Token. This is the API key you will need to connect the integration.
   

Linking Your LabelGO Account to ReturnGO

To link your LabelGO account to ReturnGO:

1. Go to Integration > Products & Services.
2. Click on ADD PRODUCT OR SERVICE.

3. Choose LabelGO by Easyship from the drop-down list.
4. Click on the green check mark.

5. Enter your LabelGO API token.
6. Add the relevant HS Code for your industry. Find your HS Code here. Copy only the number, i.e. 851713090.

7. Click CONNECT.

Adding the Integration to a Return Method

Once you've connected the integration, you'll need to add it to a return method:

1. Go to Settings > Return Methods.
2. Open the Ship with pre-paid label section.
3. Click ADD RETURN METHOD or select a return method to edit.
   
4. Open the Shipping Label Settings section.
5. Set Connection to LabelGO.
6. Select a carrier/service level.
   
7. Set Configure Carrier Notifications to Use the customer email as the to email.

8. Verify your return address and shipping instructions.
9. Click on the save icon to save your changes.

International Return Labels

For domestic returns, the integration uses regular return labels. However, international returns require forward shipping labels with the return address as the destination.

To generate forward shipping labels for international return methods:

1. Go to Settings > Return Methods.
2. Open the Ship with pre-paid label section.
3. Click ADD RETURN METHOD or select an existing international return method that uses LabelGO powered by Easyship.
   
4. Open the Shipping Label Settings section.
5. Toggle on Generate Forward Shipping Labels.
6. Click on the save icon to save your changes.
   

Troubleshooting the Integration

Many of the issues encountered related to integration can be identified during setup or label generation. 

Here are a few things you can check to try and fix such issues:

Label Creation Issues

Verify your Return Address

• Some carriers may not recognize special characters, which might cause issues when generating labels.
• Remove special characters and unnecessary spaces in your return address. 
• For example: 
  • If your store name is “John & Jane Store”, change it to “John and Jane Store”. 
  • If your store phone number has “+” signs or “( )”, remove them.

Verify the Customer's Address 

• ReturnGO takes the customer’s address when the request is submitted. 
• If there are corrections to the customer’s address, reject and resubmit the return request. 

Verify the Item Weight 

• If the total weight of items being returned exceeds the service level’s weight limit, then the carrier will reject the label request. 

Check if a Return Label can be Generated

 If your shipping service platform cannot generate the label, then it will also fail in ReturnGO.

LabelGO-Related Issues

For LabelGO-related issues, please contact LabelGO Support.

Other Issues 

For any other issues, feel free to contact ReturnGO Support through chat or email.