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      Integration With Netsuite

      Last Updated: September 4, 2024

      ReturnGO integrates with NetSuite to help you streamline your returns management. NetSuite is an all-in-one ERP cloud business management solution that helps organizations operate more effectively by automating core processes and providing real-time visibility into operational and financial performance.

      Capabilities 

      The ReturnGO-NetSuite integration supports:

      • Creating a Credit Memo in Netsuite once items are both refunded and validated.

      Limitations

      • Exchanges do not generate a credit memo.

      Requirements

      To connect your NetSuite account to ReturnGO, you’ll need the following information:

      • Account ID
        • Numbers only
      • Consumer Key
      • Consumer Secret
      • Token ID
      • Token Secret

      Linking Your NetSuite Account to ReturnGO 

      To link your NetSuite account to ReturnGO: 

      1. Go to Integration > Products & Services. 
      2. Click on +ADD PRODUCT OR SERVICE. 
      3. Choose NetSuite from the drop-down list. 
      4. Click on the check mark.

      5. Enter your credentials. 
      6. Click CONNECT. 

      Once you've connected the integration via ReturnGO:

      1. Go to your NetSuite dashboard.
      2. Go to Setup > Integrations > Manage integrations.
      3. Open the integration you created for ReturnGO.
      4. In the Authentication section, check:
        1. Token-based Authentication
        2. TBA: issuetoken Endpoint
        3. TBA: Authorization Flow
      5. The Callback URL should be set to "https://app.returngo.ai/oauth-response"
      6. Check User Credentials.

      Configuring Field Mapping for Credit Memo

      You can upload a JSON config file to map the required fields for creating a credit memo on NetSuite. This enables you to configure the specific data you want ReturnGO to transmit when creating a Credit Memo.

      ReturnGO will use the provided mapping to automatically populate the relevant fields on the Credit Memo.

      Note: This is particularly useful for more advanced users who have a developer and need to customize the information sent to NetSuite.

      Fields:

      • ReturnGOField - The name of the property as it's used on ReturnGO. 
        • On some fields in the config file, this may appear as targetField. 
      • SourceField - The name of the property as it's used on Netsuite.

      Using the config file, you can set the following fields according to your requirements:

      1. Sales Order fields
      2. Customer details
      3. Department details
      4. Return method details
      5. Currency information

      To upload the config file:

      1. Go to Settings > Integrations > Products & Services.
      2. Under Netsuite integration, paste the contents of the config file into the relevant text box.
      3. Click on the save icon to confirm.


      Troubleshooting the Integration 

      Many of the issues encountered related to integration can be identified during setup. 

      Here are a few things you can check to try and fix such issues: 

      Setup Issues 

      Make sure your API credentials are accurate. 

      • There should be no extra spaces before or after each API entry. 
      • Make sure you are using live or production API credentials, and not dev or test APIs. 
      • Try to re-generate a new API key and reconnect. 

      NetSuite-Related Issues 

      For NetSuite-related issues, please contact NetSuite support.

      For any other issues, feel free to contact ReturnGO support through chat or email.