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      Integration With Parcelninja

      ReturnGO integrates with Parcelninja to help you manage your return shipping. Parcelninja is a South African shipping aggregator that connects to many systems and carriers. 

      Capabilities 

      The ReturnGO-Parcelninja integration supports:  

      • Pay-on-scan return labels 
      • Live tracking status updates 
      • Auto-select-cheapest
      Return Labels Return Tracking QR Codes Auto Select Cheapest International Shipping

      See a full feature comparison with other shipping carriers.

      Requirements 

      To link your Parcelninja account to ReturnGO, you will need: 

      • Parcelninja API key

      Linking your Parcelninja Account to ReturnGO 

      To link your Parcelninja account to ReturnGO:

      1. Go to Integration > Products & Services. 
      2. Click on ADD PRODUCT OR SERVICE. 
      3. Choose Parcelninja from the drop-down list. 
      4. Click on the green check mark.

      5. Enter your credentials. 
      6. Click CONNECT. 

      Adding the Integration to a Return Method

      Once you've connected the integration, you'll need to add it to a return method:

      1. Go to Return Methods. 
      2. Click SHIP WITH PRE-PAID LABEL. 
      3. Click ADD RETURN METHOD or select a return method to edit.

      4. Go to the Shipping Label Settings section. 
      5. Set Connection to Parcelninja. 
      6. Select a carrier/service level.


      7. Verify your return address and shipping instructions. 
      8. Click on the save icon. 

      Note: When choosing a shipping carrier, make sure it’s configured to support return labels, otherwise the shipping carrier may show up in your shipping account but will not be listed as a carrier option in ReturnGO. 

      Troubleshooting the Integration 

      Many of the issues encountered related to integration can be identified during setup or label generation. 

      Here are a few things you can check to try and fix such issues: 

      Setup Issues 

      Make sure your API credentials are accurate. 

      • There should be no extra spaces before or after each API entry. 
      • Make sure you are using live or production API credentials, and not dev or test APIs.
      • Try to re-generate a new API key and reconnect.
      • If a carrier or service level is not available, contact your shipping service support team to verify which return services are available. 
      • Note: Some carriers support forward deliveries only, returns only, or both. 

      Label Creation Issues 

      Verify your Return Address 

      • Some carriers may not recognize special characters, which might cause issues when generating labels. 
      • Remove special characters and unnecessary spaces in your return address.
      • For example: 
          • If your store name is “John & Jane Store”, change it to “John and Jane Store”. 
          • If your store phone number has “+” signs or “( )”, remove them. 

      Verify the Customer's Address 

      • ReturnGO collects the customer’s address when the request is submitted. 
      • If there are corrections to the customer’s address, reject and resubmit the return request. 

      Verify the Item Weight 

      • If the total weight of all the items being returned exceeds the service level’s weight limit, then the carrier will reject the label request. 

      Verify if you can Generate a Return Label

      • If your shipping service platform cannot generate the label, then it will also fail in ReturnGO. 

      Parcelninja-Related Issues 

      For Parcelninja-related issues, please contact Parcelninja Support at support@parcelninja.com.

      Other Issues

      For any other issues, feel free to contact ReturnGO Support through chat or email.