3PL/WMS Integrations
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      Integration With Picqer

      Last Updated: February 23, 2025

      ReturnGO integrates with Picqer to help you receive and process returned products and adjust stock levels as necessary.


      Picqer is a Dutch warehouse management system that helps you sync restocking, receiving of packages, and available inventory levels with your ReturnGO account and online store.

      Capabilities 

      The Picqer-ReturnGO integration supports:

      • Automatic creation of a return record in Picqer when a return request is approved on ReturnGO and a return label is issued.
      • Reporting of returned item inspection results from Picqer back to ReturnGO. 

      Requirements 

      To link your Picqer account to ReturnGO, you will need: 

      • API Key
      • Account Subdomain
        • For example, if your Picqer domain is "teststore.picqer.com", your account subdomain will be "teststore".
      • Return Status ID
        • Can be found on your Picqer account under Settings > Returns > Statuses.
      • Default Return Reason ID   
        • Can be found on your Picqer account under Settings > Returns > Reasons.

      Linking your Picqer Account to ReturnGO 

      To link your Picqer account to ReturnGO: 

      1. Go to Integration > Products & Services. 
      2. Click on +ADD PRODUCT OR SERVICE. 
      3. Choose Picqer from the drop-down list. 
      4. Click on the check mark.

      5. Enter your credentials. 
      6. Click CONNECT. 

      Configuring 3PL/WMS per Return Method

      Configure your return methods to update the appropriate WMS/3PL for each return method, so that the relevant warehouse will be notified when an item is on its way back and can prepare and process it accordingly.

      Note: This setting can be configured for all return method types except No shipment required.

      To configure your 3PL/WMS per return method:

      1. Go to Settings > Return Methods.
      2. Select the return method you want to configure.
        Method1-png
      3. Open the Return Address and Restocking Location section.
      4. Set whether to update the WMS/3PL for this return method.
      • The default is Do not update.
      • If you have multiple connections, choose which you want to update for returns using this return method.

      5. Click on the save icon to save your changes.

      Peoplevox-method-png

      Troubleshooting the Integration

      For Picqer-related issues, please contact Picqer customer support at support@picqer.com.


      For any other issues, feel free to contact ReturnGO support through chat or email.