Integration With

ReturnGO integrates with to help you provide store credit via instead of directly through ReturnGO. is a loyalty platform that enables you to retain customers and increase profitability.


  • Premium plan or above in
  • Available on all ReturnGO subscription plans.


When customers select the refund resolution, they will get a refund via’s store credit.

Note: Both manual and automatic refunds are available using the integration.

Linking Your Account to ReturnGO 

Before you connect your and ReturnGO accounts, you will need to activate the integration through the dashboard.

In the dashboard, go to Integrations (found on the bottom of the left-hand side menu), look for ReturnGO, and set the toggle to ON to activate the integration.

Once that’s complete, go to your ReturnGO dashboard:

  1. Go to Integration > Products & Services
  3. Choose from the drop-down list, under Refund Services

4. Click on the check mark to connect.

5. On your dashboard, go to Integrations (bottom of the left side menu).
6. On the list of available integrations, switch on the toggle of the ReturnGO integration.



How it Works

  1. Once connected, ReturnGO will create a custom trigger for the refund action using's API.
  2. The custom trigger will be a part of a new template you can add. The template will be pre-configured for your convenience.
  3. To use the custom trigger, go to your dashboard and navigate to Loyalty and Rewards > Create Workflow.

4. Scroll down to Third Party App Templates > ReturnGO.

5. Click ACTIVATE on the popup that contains template information.

6. The action will be set to Issue Store Credit.
7. The type will be set to For every with an increment of 1 USD for every 1 credit provided.

8. When the customer selects a refund, the trigger will be activated and a refund will be issued using credits.

9. will send an email to the customer once a refund is issued.

Note: Changing the actions described above may cause unexpected results that may not be supported. 

Configuring Refunds

To offer refunds through credits, you need to create a return resolution for credits.

To create a resolution:

  1. Go to Settings > Resolutions.
  2. Click on the type of resolution you want to create - refund or exchange.


4. Set the name and description of the resolution.

5. Set the refund type to Refund Service.
6. Under Integration, select Store Credits.

7. Click on the save icon.

Once you’ve set up your resolution, you need to add it to a return policy.

To create a return policy using credits:

  1. Go to Settings > Return Policy.
  2. Click ADD RULE.

3. Under Resolution, select the resolution you created for credits.

Troubleshooting the Integration 

If the integration isn’t working for you, please make sure you have it enabled through the Dashboard > Integrations.

For issues, please contact customer support.

For any other issues, feel free to contact ReturnGO support through chat or email.