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      Integration With RLM Apparel Software

      Last Updated: December 4, 2024

      ReturnGO integrates with RLM Apparel Software by Aptean to help you streamline your returns management. RLM is a leading apparel ERP system designed specifically for the fashion industry.

      Capabilities 

      The ReturnGO-RLM integration supports:

      • Creating an RA on RLM
      • Marking received items on RLM as returned, restockable, and restocked on ReturnGO.

      Requirements

      To connect your RLM account to ReturnGO, you’ll need the following information:

      • RLM Username
      • RLM Key
      • RLM Customer Code
      • RLM Store Number
      • RLM URL Prefix
      • Warehouse ID

      Note: All products must be tagged with a product tag in the following format: 

      DIVISION: <division number>

      Linking Your RLM Apparel Software Account to ReturnGO 

      To link your RLM account to ReturnGO: 

      1. Go to Integration > Products & Services. 
      2. Click on +ADD PRODUCT OR SERVICE. 
      3. Choose Aptean RLM from the drop-down list. 
      4. Click on the check mark.

      rlm 1

      5. Enter your credentials. 
      6. Click CONNECT.

      7. Input your warehouse ID.

      RLM integration 4

      Setting Integration Updates per Return Method

      Configure your return methods to update RLM Apparel Software for each return method, so that the ERP will be notified about returns.

      Note: This setting can be configured for all return method types except No shipment required.

      To configure your RLM Apparel Software integration per return method:

      1. Go to Settings > Return Methods.
      2. Select the return method you want to configure.
        Method1-png-1
      3. Open the Return Address and Restocking Location section.
      4. Set whether to update RLM Apparel Software for this return method.
        1. The default is Do not update.
        2. If you have multiple connections, choose which one you want to update for returns that use this return method.
      5. Click on the save icon to save your changes.
        Peoplevox-method-png

      How it Works

      Create Return Authorizations on RLM

      This integration enables the automatic creation of Return Authorizations on RLM when an RMA is approved in ReturnGO.

      Item Validation and Restocking Features

      Update the RMA in ReturnGO when items are received, validated, and restocked through RLM.

      Note: When restocking is done through RLM, the restock option on ReturnGO will be disabled.

      Troubleshooting the Integration 

      Many of the issues encountered related to integration can be identified during setup. 

      Here are a few things you can check to try and fix such issues: 

      Setup Issues 

      Make sure your API credentials are accurate. 

      • There should be no extra spaces before or after each API entry. 
      • Make sure you are using live or production API credentials, and not dev or test APIs. 
      • Try to re-generate a new API key and reconnect. 
      • Make sure you have the same number of zeros in the warehouse ID and store ID as received from RLM.

      RLM Apparel Software-Related Issues 

      For RLM Apparel Software-related issues, please contact RLM Apparel Software support.

      For any other issues, feel free to contact ReturnGO support through chat or email.