Integration With Royal Mail

Last Updated: February 4, 2024

ReturnGO integrates with Royal Mail to help you manage your return shipping. 

Royal Mail is the UK’s designated postal provider, enabling UK-based businesses to ship and return items efficiently and reliably.


The ReturnGO-Royal Mail integration supports:

  • Pay-on-scan return labels
  • Live tracking status updates
  • QR codes
Return Labels Return Tracking QR Codes Auto Select Cheapest International Shipping

See a full feature comparison with other shipping carriers.


To link your Royal Mail account to ReturnGO, you will need: 

  • A Royal Mail online business account (OBA).
  • Royal Mail account number
  • Royal Mail posting location ID
  • Royal Mail account email address

Linking Your Royal Mail Account to ReturnGO 

To link your Royal Mail account to ReturnGO: 

  1. Go to Integration > Products & Services
  3. Choose Royal Mail from the drop-down list. 
  4. Click on the green check mark.

Shipping integration steps-png

5. Enter your credentials. 
6. Click CONNECT. 

Adding the Integration to a Return Method

Once you've connected the integration, you'll need to add it to a return method:

  1. Go to Return Methods
  3. Click ADD RETURN METHOD or select a return method to edit.

Shipping integrations steps 1-png-1

4. Go to the Shipping Label Settings section. 
5. Set Connection to Royal Mail
6. Select a service level.

7. Verify your return address and shipping instructions. 
8. Click on the save icon. 

Return method settings-png-3

Troubleshooting the Integration 

Many of the issues encountered related to integration can be identified during setup or label generation. 

Here are a few things you can check to try and fix such issues: 

Label Creation Issues 

Verify your Return Address

  • Some carriers may not recognize special characters, which might cause issues when generating labels. 
  • Remove special characters and unnecessary spaces in your return address. 
    • For example: 
      • If your store name is “John & Jane Store”, change it to “John and Jane Store”. 
      • If your store phone number has “+” signs or “( )”, remove them. 

Verify the Customer's Address 

  • ReturnGO takes the customer's address when the request is submitted. 
  • If there are corrections to the customer’s address, reject and resubmit the return request. 

Verify the Item Weight 

  • If the total weight of the items being returned exceeds the service level’s weight limit, then the carrier will reject the label request. 

Verify if you can Generate a Return Label

  • If your shipping service platform cannot generate the label, then it will also fail in ReturnGO. 

Royal Mail-Related Issues

For Royal Mail-related issues, please contact Royal Mail support.

For any other issues, feel free to contact ReturnGO support through chat or email.