Integration With Royal Mail

ReturnGO integrates with Royal Mail to help you manage your return shipping. 

Royal Mail is the UK’s designated postal provider, enabling UK-based businesses to ship and return items efficiently and reliably.

Capabilities

The ReturnGO-Royal Mail integration supports:

• Pay-on-scan return labels
• Live tracking status updates
• QR codes

Return Labels	Return Tracking	QR Codes	Auto Select Cheapest	International Shipping

See a full feature comparison with other shipping carriers.

Requirements

To link your Royal Mail account to ReturnGO, you will need: 

• A Premium plan or higher
• A Royal Mail online business account (OBA).
• Royal Mail account number
• Royal Mail posting location ID
• Royal Mail account email address

Linking Your Royal Mail Account to ReturnGO 

To link your Royal Mail account to ReturnGO: 

1. Go to Integration > Products & Services. 
2. Click on ADD PRODUCT OR SERVICE. 
3. Choose Royal Mail from the drop-down list. 
4. Click on the green check mark.

5. Enter your credentials. 
6. Click CONNECT. 

Adding the Integration to a Return Method

Once you've connected the integration, you'll need to add it to a return method:

1. Go to Settings > Return Methods. 
2. Open the Ship with pre-paid label section. 
3. Click ADD RETURN METHOD or select a return method to edit.

4. Open the Shipping Label Settings section.

5. Set Connection to Royal Mail.

6. Select a service level.

7. Verify your return address and shipping instructions.

8. Click on the save icon to save your changes.

Troubleshooting the Integration 

Many of the issues encountered related to integration can be identified during setup or label generation. 

Here are a few things you can check to try and fix such issues: 

Label Creation Issues 

Verify your Return Address

• Some carriers may not recognize special characters, which might cause issues when generating labels. 
• Remove special characters and unnecessary spaces in your return address. 
  • For example: 
    • If your store name is “John & Jane Store”, change it to “John and Jane Store”. 
    • If your store phone number has “+” signs or “( )”, remove them. 

Verify the Customer's Address 

• ReturnGO collects the order's shipping address when the request is submitted.
• If there are corrections to the customer’s address, reject and resubmit the return request. 

Verify the Item Weight 

• If the total weight of the items being returned exceeds the service level’s weight limit, then the carrier will reject the label request. 

Verify if you can Generate a Return Label

• If your shipping service platform cannot generate the label, then it will also fail in ReturnGO. 

Royal Mail-Related Issues

For Royal Mail-related issues, please contact Royal Mail support.

For any other issues, feel free to contact ReturnGO support through chat or email.