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Integration With Royal Mail

Last Updated: May 20, 2026

ReturnGO integrates with Royal Mail to help you manage your return shipping. 

Royal Mail is the UK’s designated postal provider, enabling UK-based businesses to ship and return items efficiently and reliably.

Capabilities

The ReturnGO-Royal Mail integration supports:

  • Pay-on-scan return labels
  • Live tracking status updates
  • QR codes
Return Labels Return Tracking QR Codes Auto Select Cheapest International Shipping

See a full feature comparison with other shipping carriers.

Requirements

To link your Royal Mail account to ReturnGO, you will need: 

  • A Premium plan or higher
  • A Royal Mail online business account (OBA).
  • Royal Mail account number
  • Royal Mail posting location ID
  • Royal Mail account email address

Linking Your Royal Mail Account to ReturnGO 

To link your Royal Mail account to ReturnGO: 

  1. Go to Settings > Integrations.
  2. Click on ADD PRODUCT OR SERVICE. 
  3. Choose Royal Mail from the drop-down list. 
  4. Click on the green check mark.
    Linking Your Account to ReturnGO
  5. Enter your credentials.
  6. Click CONNECT.

Adding the Integration to a Return Method

Once you've connected the integration, you'll need to add it to a return method:

  1. Go to Settings > Return Methods. 
  2. Open the Ship with pre-paid label section. 
  3. Click ADD RETURN METHOD or select a return method to edit.
    Adding the Integration to a Return Method-1
  4. Open the Shipping Label Settings section.
  5. Set Connection to Royal Mail.
  6. Select a service level.
  7. Verify your return address and shipping instructions.
  8. Click on the save icon to save your changes.Return method settings-png-3

Troubleshooting the Integration 

Many of the issues encountered related to integration can be identified during setup or label generation. 

Here are a few things you can check to try and fix such issues: 

Label Creation Issues 

Verify your Return Address

  • Some carriers require that the return address be registered or linked to your carrier account.
  • If the address is not associated with your shipping account, the label may fail to generate and display an error such as No shipping locations found.
  • Some carriers may not recognize special characters, which might cause issues when generating labels. 
  • Remove special characters and unnecessary spaces in your return address. 
    • For example: 
      • If your store name is “John & Jane Store”, change it to “John and Jane Store”. 
      • If your store phone number has “+” signs or “( )”, remove them. 

Verify the Customer's Address 

  • ReturnGO collects the order's shipping address when the request is submitted.
  • If there are corrections to the customer’s address, reject and resubmit the return request. 

Verify the Item Weight 

  • If the total weight of the items being returned exceeds the service level’s weight limit, then the carrier will reject the label request. 

Verify if you can Generate a Return Label

  • If your shipping service platform cannot generate the label, then it will also fail in ReturnGO. 

Royal Mail-Related Issues

For Royal Mail-related issues, please contact Royal Mail support.


For any other issues, feel free to contact ReturnGO support through chat or email.