ReturnGO integrates with Shippo to help you manage your returns shipping.
Shippo is a shipping aggregator that connects you to a wide range of carriers for automating return shipping labels to save you time and money.
Capabilities
The ReturnGO-Shippo integration supports:
- Pay-on-scan return labels
- QR code generation through supported carriers:
- Evri - for both forward and return labels.
- USPS - only for forward labels, and only for supported services. Unsupported modes will result in an error.
- Live tracking status updates
- Auto-select-cheapest
Return Labels | Return Tracking | QR Codes | Auto Select Cheapest | International Shipping |
See a full feature comparison with other shipping carriers.
Requirements
To link your Shippo account to ReturnGO, you will need:
Shippo Account
- Make sure you have a Shippo web app account.
Shippo API token
- Log in to Shippo > Settings > API to generate a live API token.
Shippo API (Latest Version)
- Log in to Shippo > Settings > API to verify or upgrade your Shippo API version.
- In some cases, using an older Shippo API version can prevent label creation.
Valid Payment Method
- A valid payment method must be registered in your Shippo account.
- Log in to Shippo > Settings > Account > Billing to set up a payment method in Shippo.
When choosing a carrier, it should be configured to support return labels.
- Otherwise, the carrier may show up in your shipping account but will not be listed as a carrier option in ReturnGO.
Linking your Shippo Account to ReturnGO
To link your Shippo account to ReturnGO:
- Go to Integration > Products & Services.
- Click on ADD PRODUCT OR SERVICE.
- Choose Shippo from the drop-down list.
- Click on the green check mark.
5. Enter your credentials.
6. Click CONNECT.
Adding the Integration to a Return Method
Once you've connected the integration, you'll need to add it to a return method:
- Go to Return Methods.
- Click SHIP WITH PRE-PAID LABEL.
- Click ADD RETURN METHOD or select a return method to edit.
4. Go to the Shipping Label Settings section.
5. Set Connection to Shippo.
6. Select a carrier/service level.
7. Verify your return address and shipping instructions.
8. Click on the save icon.
Note: You can choose to disable the shipping address validation that Shippo performs when a shipment is created, by enabling the toggle under Return Methods > Shipping Label Settings.
Troubleshooting the Integration
Many of the issues encountered related to integration can be identified during setup or label generation.
Here are a few things you can check to try and fix such issues:
Setup Issues
Make sure your API credentials are accurate.
- There should be no extra spaces before or after each API entry.
- Make sure you are using live or production API credentials, and not dev or test APIs.
- Try to re-generate a new API key and reconnect.
- If a carrier or service level is not available, contact your shipping service support team to verify which return services are available.
Note: Some carriers support forward deliveries only, returns only, or both.
Label Creation Issues
Verify your Return Address
- Some carriers may not recognize special characters, which might cause issues when generating labels.
- Remove special characters and unnecessary spaces in your return address.
- For example:
- If your store name is “John & Jane Store”, change it to “John and Jane Store”.
- If your store phone number has “+” signs or “( )”, remove them.
- For example:
Verify the Customer's Address
- ReturnGO takes the customer's address when the request is submitted.
- If there are corrections to the customer’s address, reject and resubmit the return request.
Verify the Item Weight
- If the total weight of the items being returned exceeds the service level’s weight limit, then the carrier will reject the label request.
Verify if you can Generate a Return Label for the Order Directly in the Shipping Platform
- If your shipping service platform cannot generate the label, then it will also fail in ReturnGO.
Shippo-Related Issues
For Shippo-related issues, please contact Shippo support.
- See the Shippo > Contact page.
Other Issues
For any other issues, feel free to contact ReturnGO Support through chat or email.