Integration With Shippo

ReturnGO integrates with Shippo to help you manage your returns shipping. 

Shippo is a shipping aggregator that connects you to a wide range of carriers for automating return shipping labels to save you time and money. 

Capabilities

The ReturnGO-Shippo integration supports: 

• Pay-on-scan return labels 
• QR code generation through supported carriers:
  • Evri - for both forward and return labels.
  • USPS - only for forward labels, and only for supported services. Unsupported modes will result in an error.
• Live tracking status updates 
• Auto-select-cheapest 

Return Labels	Return Tracking	QR Codes	Auto Select Cheapest	International Shipping

See a full feature comparison with other shipping carriers.

Requirements

To link your Shippo account to ReturnGO, you will need: 

Shippo Account

• Make sure you have a Shippo web app account.

Shippo API token 

• Log in to Shippo > Settings > API to generate a live API token.

Shippo API (Latest Version) 

• Log in to Shippo > Settings > API to verify or upgrade your Shippo API version.
• In some cases, using an older Shippo API version can prevent label creation. 

Valid Payment Method 

• A valid payment method must be registered in your Shippo account. 
• Log in to Shippo > Settings > Account > Billing to set up a payment method in Shippo. 

When choosing a carrier, it should be configured to support return labels. 

• Otherwise, the carrier may show up in your shipping account but will not be listed as a carrier option in ReturnGO.  

Linking your Shippo Account to ReturnGO 

To link your Shippo account to ReturnGO: 

1. Go to Integration > Products & Services. 
2. Click on ADD PRODUCT OR SERVICE. 
3. Choose Shippo from the drop-down list. 
4. Click on the green check mark.

5. Enter your credentials.
6. Click CONNECT. 

Adding the Integration to a Return Method

Once you've connected the integration, you'll need to add it to a return method:

1. Go to Return Methods. 
2. Click SHIP WITH PRE-PAID LABEL. 
3. Click ADD RETURN METHOD or select a return method to edit.

4. Go to the Shipping Label Settings section. 
5. Set Connection to Shippo. 
6. Select a carrier/service level.

7. Verify your return address and shipping instructions. 
8. Click on the save icon. 

Troubleshooting the Integration

Many of the issues encountered related to integration can be identified during setup or label generation. 

Here are a few things you can check to try and fix such issues: 

Setup Issues

Make sure your API credentials are accurate. 

• There should be no extra spaces before or after each API entry. 
• Make sure you are using live or production API credentials, and not dev or test APIs. 
• Try to re-generate a new API key and reconnect. 
• If a carrier or service level is not available, contact your shipping service support team to verify which return services are available. 

Label Creation Issues

Verify your Return Address

• Some carriers may not recognize special characters, which might cause issues when generating labels. 
• Remove special characters and unnecessary spaces in your return address. 
  • For example: 
    • If your store name is “John & Jane Store”, change it to “John and Jane Store”. 
    • If your store phone number has “+” signs or “( )”, remove them. 

Verify the Customer's Address 

• ReturnGO takes the customer's address when the request is submitted. 
• If there are corrections to the customer’s address, reject and resubmit the return request. 

Verify the Item Weight 

• If the total weight of the items being returned exceeds the service level’s weight limit, then the carrier will reject the label request. 

Verify if you can Generate a Return Label for the Order Directly in the Shipping Platform

• If your shipping service platform cannot generate the label, then it will also fail in ReturnGO. 

Shippo-Related Issues 

For Shippo-related issues, please contact Shippo support. 

• See the Shippo > Contact page. 

Other Issues 

For any other issues, feel free to contact ReturnGO Support through chat or email.