Integration With RyderShip

ReturnGO integrates with RyderShip to help you receive and process returned products smoothly and sync between your warehouse and returns teams.

RyderShip is a warehouse management system that makes it easy to manage your reverse logistics and streamline your returns processing workflow.

Capabilities 

The RyderShip-ReturnGO integration supports:

• Creating a return in RyderShip once it’s approved on ReturnGO.
• Updating the RMA in ReturnGO when an item is received, validated, and restocked, including validation status per item. 
• Configuring how to update Shopify on restocking - either via RyderShip or Shopify.

How the flow of the integration works:

1. A return request is approved on ReturnGO.
2. A corresponding return is created on RyderShip.
3. The package arrives at your warehouse that uses RyderShip.
4. A warehouse worker accepts the package and marks it as received on RyderShip.
5. ReturnGO gets an update from RyderShip that the shipment was received (along with all relevant details).
6. A warehouse worker inspects the items in the package, marks their condition, and restocks if possible.
7. ReturnGO gets an update from RyderShip about item validation status and which items were restocked.

Requirements 

To link your RyderShip account to ReturnGO, you will need your: 

• Customer ID
• User ID
• Warehouse ID
• Client ID
• Client Secret

Contact your RyderShip account manager to get this information, and ask them to set up the callback URL for ReturnGO to use.

Linking Your RyderShip Account to ReturnGO 

To link your RyderShip account to ReturnGO: 

1. Go to Integration > Products & Services. 
2. Click on +ADD PRODUCT OR SERVICE. 
3. Choose RyderShip from the drop-down list. 
4. Click on the check mark.

5. Enter your credentials. 
6. Click CONNECT. 

Troubleshooting the Integration

For RyderShip-related issues, please contact RyderShip customer support at support@whiplash.com.

For any other issues, feel free to contact ReturnGO support through chat or email.