Integration With Seko

ReturnGO integrates with Seko Logistics to help you manage your return shipping. 

The integration enables merchants to ship domestically as well as internationally.

Capabilities

The Seko Logistics integration supports:

• Pre-paid return labels
• Live tracking status updates
  • While tracking for international shipments is fully available, please note that tracking for domestic shipments is limited.
• Auto-select-cheapest
  • When your Seko Logistics and ReturnGO accounts are integrated, ReturnGO receives your active carriers and service levels, and you can choose the carrier and service level for each return method or use the auto-select cheapest feature.
• International shipping

  • For international shipments, a return shipping label will be generated once an RMA is approved on ReturnGO and sent to your customers.

Return Labels	Return Tracking	QR Codes	Auto Select Cheapest	International Shipping

See a full feature comparison with other shipping carriers.

Requirements 

To connect your Seko Logistics account to ReturnGO, you need:

• Seko Logistics API key
  • If you don’t have your account’s API key, please contact your Seko Logistics account manager.

Linking Your Seko Logistics Account to ReturnGO

To link your Seko Logistics account with ReturnGO:

1. Go to Integration > Products & Services. 
2. Click on ADD PRODUCT OR SERVICE. 
3. Choose Seko Logistics from the drop-down list. 
4. Click on the green check mark.

5. Enter your credentials. 
6. Click CONNECT. 

Adding the Integration to a Return Method

Once you've connected the integration, you'll need to add it to a return method:

1. Go to Setting > Return Methods. 
2. Open the Ship with pre-paid label section. 
3. Click ADD RETURN METHOD or select a return method to edit.

4. Open the Shipping Label Settings section.

5. Set Connection to Seko Logistics.

6. Select a carrier/service level.

7. Verify your return address and shipping instructions.

8. Click on the save icon to save your changes.

Troubleshooting the Integration

Many of the issues encountered related to integration can be identified during setup or label generation. 

Here are a few things you can check to try and fix such issues: 

Setup Issues

Make sure your API credentials are accurate. 

• There should be no extra spaces before or after the API entry. 

• Make sure you are using live or production API credentials, and not dev or test APIs. 

• Try to re-generate a new API key and reconnect.
• If a carrier or service level is not available, contact your shipping service support team to verify which return services are available. 

Label Creation Issues 

Verify Your Return Address

• Some carriers may not recognize special characters, which might cause issues when generating labels. 

• Remove special characters and unnecessary spaces in your return address. 

• For example: 
  • • If your store name is “John & Jane Store”, change it to “John and Jane Store”. 
    • If your store phone number has “+” signs or “( )”, remove them. 

Verify the Customer's Address 

• ReturnGO collects the customer's address when the request is submitted. 

• If there are corrections to the customer’s address, reject and resubmit the return request. 

Verify the Item Weight 

• If the total weight of the items being returned exceeds the service level’s weight limit, then the carrier will reject the label request. 

Verify if you can Generate a Return Label

• If your shipping service platform cannot generate the label, then it will also fail in ReturnGO. 

Seko Logistics-Related Issues 

For Seko Logistics-related issues, please contact your Seko account manager.

Other Issues  

For any other issues, feel free to contact ReturnGO Support through chat or email.