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      Integration With Sendcloud

      ReturnGO integrates with Sendcloud to help you manage your return shipping. Sendcloud is a shipping aggregator that connects to 85+ systems and carriers. 

      Capabilities 

      The ReturnGO-Sendcloud integration supports:  

      • Pay-on-scan return labels 
      • Live tracking status updates 
        • For live tracking status updates, ReturnGO will provide a webhook listener URL which you can set in your Sendcloud account. 
      • International shipping labels (within Schengen only)
      Return Labels Return Tracking QR Codes Auto Select Cheapest International Shipping

      See a full feature comparison with other shipping carriers.

      Requirements 

      To link your Sendcloud account to ReturnGO, you will need: 

      Sendcloud Public and Secret API keys

      To access your Sendcloud Public and Secret API keys: 

      1. Log in to Sendcloud. 
      2. Navigate to Settings > Integrations. 
      3. From the list of integrations, choose Sendcloud API > Learn More.
      4. Fill out the form. 
      5. Set the name to ReturnGO. 
      6. Enable Service Points to reveal your carrier options. Choose the carriers you want available in your ReturnGO integration. 
      7. Click SAVE. This will generate your Sendcloud Public and Secret API keys. 

      When choosing a shipping carrier, make sure it’s configured to support return labels, otherwise, the shipping carrier may show up in your shipping account but will not be listed as a carrier option in ReturnGO. 

      Linking your Sendcloud Account to ReturnGO 

      To link your Sendcloud account to ReturnGO: 

      1. Go to Return Methods.
      2. Click SHIP WITH PRE-PAID LABEL. 
      3. Click EDIT. 
      4. In the Shipping Label Settings section: 
      5. Set Integrations to Sendcloud.
      6. Enter your Sendcloud public and secret keys. 
      7. Click CONNECT. If the connection is successful, then the rest of the settings will be editable. 
      8. Select a carrier. 
      9. Select a service level. 
      10. Select a package (if available).
      11. Set a default weight and weight unit. 
      12. Set custom package dimensions. 
      13. Verify your return address and shipping instructions. 
      14. Scroll up back to where the EDIT button was. 
      15. Click SAVE. 

      Configuring Sendcloud Live Tracking Status Updates

      Sendcloud supports automatic return label tracking updates. In your Sendcloud account, you must manually register for the tracking service.

      To configure Sendcloud live tracking status updates: 

      1. Get a webhook URL from ReturnGO. 
      2. Go to Return Methods. 
      3. Choose the return method you have Sendcloud set up for. 
      4. Go to the Shipping Label Settings section. 
      5. Copy the webhook listener URL. 
      6. Add the webhook listener URL in Sendcloud. 
      7. Log in to Sendcloud. 
      8. Navigate to Settings > Integrations. 
      9. From the list of integrations, choose Sendcloud API > Edit. 
      10. In the Sendcloud API Settings page:
      11. Check that Webhook Feedback is enabled. 
      12. Paste the webhook URL in the relevant field. 
      13. Click SAVE.

      Troubleshooting the Integration 

      Many of the issues encountered related to integration can be identified during setup or label generation. 

      Here are a few things you can check to try and fix such issues: 

      Setup Issues 

      Make sure your API credentials are accurate. 

      • There should be no extra spaces before or after each API entry. 
      • Make sure you are using live or production API credentials, and not dev or test APIs.
      • Try to re-generate a new API key and reconnect.
      • If a carrier or service level is not available, contact your shipping service support team to verify which return services are available. 
      • Note: Some carriers support forward deliveries only, returns only, or both. 

      Label Creation Issues 

      Verify your Return Address 

      • Some carriers may not recognize special characters, which might cause issues when generating labels. 
      • Remove special characters and unnecessary spaces in your return address.
      • For example: 
          • If your store name is “John & Jane Store”, change it to “John and Jane Store”. 
          • If your store phone number has “+” signs or “( )”, remove them. 

      Verify the Customer Address 

      • ReturnGO takes the customer’s address when the request is submitted. 
      • If there are corrections to the customer’s address, reject and resubmit the return request. 

      Verify the Item Weight 

      • If the total weight of all the items being returned exceeds the service level’s weight limit, then the carrier will reject the label request. 

      Verify if you can Generate a Return Label for the Order Directly in the Shipping Platform 

      • If your shipping service platform cannot generate the label, then it will also fail in ReturnGO. 

      Sendcloud-Related Issues 

      For Sendcloud-related issues, please contact Sendcloud Support. 

      Other Issues

      For any other issues, feel free to contact ReturnGO Support through chat or email.