---
title: Integration With Sendcloud
description: ReturnGO integrates with Sendcloud to help you manage your return shipping. Sendcloud is a shipping aggregator that connects to 85+ systems and carriers.
---

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# Integration With Sendcloud

Last Updated: April 29, 2026

ReturnGO integrates with Sendcloud to help you manage your return shipping. [**Sendcloud**](https://www.sendcloud.com/) is a shipping aggregator that connects to 85+ systems and carriers. 

For the best experience, it’s recommended to use [**Ship by ReturnGO**](https://support.returngo.ai/ship-by-returngo?hsLang=en), ReturnGO’s built-in shipping solution. Ship by ReturnGO is available on all plans and needs no integration.

### Capabilities 

The ReturnGO-Sendcloud integration supports:  

- Return shipping labels 
- QR codes 
    - The return label can be either a printable return label or a QR code, not both.
    - If QR code generation fails, a printable label will automatically be generated instead.

- Live tracking status updates  
    - For live tracking status updates, ReturnGO will provide a webhook listener URL which you can set in your Sendcloud account. 
- International shipping labels
- Auto-select cheapest

Additional features:

- Cost-based fees can be used when configuring return policies

**Note:** Charging return label fees based on the label cost is supported when using Ship by ReturnGO.

| **Return Labels** | **Return Tracking** | **QR Codes** | **Auto Select Cheapest** | **International Shipping** |
| --- | --- | --- | --- | --- |
| ![](https://support.returngo.ai/hubfs/Icon%20(34)-png.png) | ![](https://support.returngo.ai/hubfs/Icon%20(34)-png.png) | ![](https://support.returngo.ai/hs-fs/hubfs/Icon%20(36)-png.png?width=18&height=18&name=Icon%20(36)-png.png) | ![](https://support.returngo.ai/hs-fs/hubfs/Icon%20(34)-png.png?width=18&height=18&name=Icon%20(34)-png.png) | ![](https://support.returngo.ai/hs-fs/hubfs/Icon%20(34)-png.png?width=18&height=18&name=Icon%20(34)-png.png) |

See a full feature [**comparison with other shipping carriers**](https://returngo.ai/shipping-integrations-comparison/).

**Note:** If you don't have access to some of the listed features, you may be using the old version of the integration. In this case, disconnect and reconnect the integration to get the update.

### Requirements 

To link your Sendcloud account to ReturnGO, you will need:

- **A Premium plan or higher** 
- **Sendcloud Public and Secret API keys**

To access your Sendcloud Public and Secret API keys: 

1. Log in to [**Sendcloud**](https://account.sendcloud.com/login/?_gl=1*iyq8fx*_ga*MTYwODE2NTEwOC4xNjcwNDU4ODE2*_ga_G20N49N1GG*MTY3MDQ1ODgxNi4xLjEuMTY3MDQ1ODk2Ny42MC4wLjA.&_ga=2.84655769.1279556883.1670458818-1608165108.1670458816&ajs_aid=56cefdbf-cc38-454c-b6c1-5ef171e310d3)**.** 
2. Navigate to **Settings \> Integrations**. 
3. From the list of integrations, choose **Sendcloud API \> Connect**.
4. Fill out the form. 
5. Set the name to **ReturnGO. **
6. Enable *Service Points* to reveal your carrier options. Choose the carriers you want available in your ReturnGO integration. 
7. Click **SAVE.** This will generate your Sendcloud Public and Secret API keys. 

- **Brand ID**

To get your Brand ID from your Sendcloud account:  
1\. Log in to [**Sendcloud**](https://account.sendcloud.com/login/?_gl=1*iyq8fx*_ga*MTYwODE2NTEwOC4xNjcwNDU4ODE2*_ga_G20N49N1GG*MTY3MDQ1ODgxNi4xLjEuMTY3MDQ1ODk2Ny42MC4wLjA.&_ga=2.84655769.1279556883.1670458818-1608165108.1670458816&ajs_aid=56cefdbf-cc38-454c-b6c1-5ef171e310d3)**.**

2\. Go to *Brands* on the left-side panel of your Sendcloud account.

2\. Click the pencil icon next to your brand.

3\. The Brand ID is the number at the end of the URL in the web address bar.

![](https://support.returngo.ai/hs-fs/hubfs/Group%2039933-png.png?width=612&height=72&name=Group%2039933-png.png)

### Linking Your Sendcloud Account to ReturnGO 

To link your Sendcloud account to ReturnGO: 

1. Go to**[Settings \> Integrations](https://app.returngo.ai/dashboard/settings/integrations/products-services). **
2. Click on **ADD PRODUCT OR SERVICE. **
3. Choose **Sendcloud** from the drop-down list. 
4. Click on the green check mark.  
   ![Linking Your Integration](https://support.returngo.ai/hs-fs/hubfs/Linking%20Your%20Integration.png?width=670&height=346&name=Linking%20Your%20Integration.png)
5. Enter your credentials.
6. Click **CONNECT. ![](https://support.returngo.ai/hs-fs/hubfs/Group%2039932%20(1)-png.png?width=670&height=224&name=Group%2039932%20(1)-png.png)**

### Adding the Integration to a Return Method

Once you've connected the integration, you'll need to add it to a return method:

1. Go to **[Settings\> Return Methods.](https://app.returngo.ai/dashboard/settings/return-methods) **
2. Open the *Ship with pre-paid label* section.
3. Click **ADD RETURN METHOD** or select a return method to edit.  
   ![Adding the Integration to a Return Method](https://support.returngo.ai/hs-fs/hubfs/Adding%20the%20Integration%20to%20a%20Return%20Method.png?width=670&height=311&name=Adding%20the%20Integration%20to%20a%20Return%20Method.png)
4. Open the *Shipping Label Settings* section.
5. Set *Connection* to **Sendcloud**.![](https://support.returngo.ai/hs-fs/hubfs/Sendcloud%203-png.png?width=670&height=515&name=Sendcloud%203-png.png)
6. Select a contract (as appears in your Sendcloud dashboard). 
     1. Service-level products will be selected automatically depending on the shipment parameters, such as *from address,* *to address*, *dimensions*, and *weight*.
7. Verify your return address and shipping instructions.
8. Click on the *save* icon to save your changes.

**Tip:** When choosing a shipping carrier, make sure it’s configured to support return labels, otherwise, the shipping carrier may show up in your shipping account but will not be listed as a carrier option in ReturnGO. 

### Configuring Sendcloud Live Tracking Status Updates

Sendcloud supports automatic return label tracking updates. In your Sendcloud account, you must manually register for the tracking service.

To configure Sendcloud live tracking status updates: 

1. Get a webhook URL from ReturnGO. 
2. Go to [**Return Methods**](https://app.returngo.ai/dashboard/settings/return-methods). 
3. Choose the return method you have Sendcloud set up for. 
4. Go to the *Shipping Label Settings* section. 
5. Copy the webhook listener URL. 
6. Add the webhook listener URL in Sendcloud. 
7. Log in to [**Sendcloud**](https://account.sendcloud.com/login/?_gl=1*1t37pl2*_ga*MTYwODE2NTEwOC4xNjcwNDU4ODE2*_ga_G20N49N1GG*MTY3MDU3OTMxNi4yLjAuMTY3MDU3OTMxNi42MC4wLjA.&_ga=2.209753493.1415177451.1670579317-1608165108.1670458816&ajs_aid=56cefdbf-cc38-454c-b6c1-5ef171e310d3)**. **
8. Navigate to **Settings \> Integrations.** 
9. From the list of integrations, choose **Sendcloud API \> Edit.** 
10. Go to the *Sendcloud API Settings* page and check that *Webhook Feedback* is enabled. 
11. Paste the webhook URL in the relevant field. 
12. Click **SAVE**.

#### Direct Sendcloud Connections

When using a direct Sendcloud connection with your own carrier contracts, Sendcloud does not send label price information to ReturnGO. As a result, charging [**cost-based return label fees**](https://support.returngo.ai/return-fees?hsLang=en) is not supported in this configuration.

If you want ReturnGO to automatically charge customers for return labels based on label cost, use [**Ship by ReturnGO**](https://support.returngo.ai/ship-by-returngo?hsLang=en), which supports cost-based label fees.

### Troubleshooting the Integration 

Many of the issues encountered related to integration can be identified during setup or label generation. 

Here are a few things you can check to try and fix such issues: 

#### Setup Issues 

**Make sure your API credentials are accurate. **

- There should be no extra spaces before or after each API entry. 
- Make sure you are using live or production API credentials, and not dev or test APIs.
- Try to re-generate a new API key and reconnect.
- If a carrier or service level is not available, contact your shipping service support team to verify which return services are available. 

**Note:** Some carriers support forward deliveries only, returns only, or both.

#### Label Creation Issues 

**Verify your Return Address **

- Some carriers require that the return address be registered or linked to your carrier account.
- If the address is not associated with your shipping account, the label may fail to generate and display an error such as *No shipping locations found.*
- Some carriers may not recognize special characters, which might cause issues when generating labels. 
- Remove special characters and unnecessary spaces in your return address.
- For example:  
    - - If your store name is “John & Jane Store”, change it to “John and Jane Store”. 
          - If your store phone number has “+” signs or “( )”, remove them. 

**Verify the Customer Address **

- ReturnGO collects the order's shipping address when the request is submitted.
- If there are corrections to the customer’s address, reject and resubmit the return request. 

**Verify the Item Weight **

- If the total weight of all the items being returned exceeds the service level’s weight limit, then the carrier will reject the label request. 

**Verify if you can Generate a Return Label for the Order Directly in the Shipping Platform **

- If your shipping service platform cannot generate the label, then it will also fail in ReturnGO. 

#### Sendcloud-Related Issues 

For Sendcloud-related issues, please contact Sendcloud Support via the [**Sendcloud \> Contact**](https://www.sendcloud.com/contact/) page. 

#### Other Issues

For any other issues, feel free to contact [**ReturnGO Support**](https://support.returngo.ai/contacting-returngo-support?hsLang=en)through chat or [**email**](mailto:support@returngo.ai). 

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