ReturnGO integrates with Shipedge to help you receive and process returned products and adjust stock levels as necessary.
Shipedge is a warehouse management system that helps you sync restocking, receiving of packages, and available inventory levels with your ReturnGO account and online store.
Capabilities
The Shipedge-ReturnGO integration supports:
- Automatic creation of a return record in Shipedge when a return request is approved on ReturnGO and a return label is issued.
- Reporting of returned item inspection results from Shipedge back to ReturnGO.
Requirements
To link your Shipedge account to ReturnGO, you will need:
- Base API URL
- API Key
- Account ID
- Warehouse ID
These requirements can be found in your Shipedge account under My Account > Preferences > API.
Note: You need to manually register the ReturnGO webhook in the Shipedge system to enable ReturnGO to receive all updates from Shipedge.
To obtain the webhook URL, please contact ReturnGO support.
Linking your Shipedge Account to ReturnGO
To link your Shipedge account to ReturnGO:
- Go to Integration > Products & Services.
- Click on +ADD PRODUCT OR SERVICE.
- Choose Shipedge from the drop-down list.
- Click on the check mark.
- Enter your credentials.
- Click CONNECT.
Configuring 3PL/WMS per Return Method
Configure your return methods to update the appropriate WMS/3PL for each return method, so that the relevant warehouse will be notified when an item is on its way back and can prepare and process it accordingly.
Note: This setting can be configured for all return method types except No shipment required.
To configure your 3PL/WMS per return method:
- Go to Settings > Return Methods.
- Select the return method you want to configure.
- Open the Return Address and Restocking Location section.
- Set whether to update the WMS/3PL for this return method.
- The default is Do not update.
- If you have multiple connections, choose which you want to update for returns using this return method.
5. Click on the save icon to save your changes.
Troubleshooting the Integration
Many of the issues encountered related to integration can be identified during setup.
Here are a few things you can check to try and fix such issues:
Setup Issues
Make sure your API credentials are accurate.
- There should be no extra spaces before or after each API entry.
- Make sure you are using live or production API credentials, and not dev or test APIs.
- Try to re-generate a new API key and reconnect.
Shipedge-Related Issues
For Shipedge-related issues, please contact Shipedge support through the Shipedge support portal.
For any other issues, feel free to contact ReturnGO support through chat or email.