--- title: Integration With Shipedge description: "ReturnGO integrates with Shipedge to help you receive and process returned products and adjust stock levels as necessary.\nShipedge is a warehouse management system that helps you sync restocking, receiving of packages, and available inventory levels with your ReturnGO account and online store." --- [Skip to content](https://support.returngo.ai/integration-with-shipedge#main-content) English Show submenu for translations [Customer portal](https://support.returngo.ai/tickets-view?hsLang=en) ![ReturnGO Logo-1](https://support.returngo.ai/hs-fs/hubfs/ReturnGO%20Logo-1.png?width=198&height=30&name=ReturnGO%20Logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://support.returngo.ai/tickets-view) - Go to returngo.ai Go to returngo.ai Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.returngo.ai/?hsLang=en) 2. [Other Integrations](https://support.returngo.ai/other-integrations?hsLang=en) 3. [3PL/WMS Integrations](https://support.returngo.ai/other-integrations?hsLang=en#3pl-wms-integrations) # Integration With Shipedge Last Updated: May 21, 2026 ReturnGO integrates with [**Shipedge**](https://shipedge.com/) to help you receive and process returned products and adjust stock levels as necessary. Shipedge is a warehouse management system that helps you sync restocking, receiving of packages, and available inventory levels with your ReturnGO account and online store. ### Capabilities  The Shipedge-ReturnGO integration supports: - Automatic creation of a return record in Shipedge when a return request is approved on ReturnGO and a return label is issued. - Reporting of returned item inspection results from Shipedge back to ReturnGO.  ### Requirements  To link your Shipedge account to ReturnGO, you will need:  - Base API URL - API Key - Account ID  - Warehouse ID  These requirements can be found in your Shipedge account under **My Account \> Preferences \> API**.  **Note:** You need to manually register the ReturnGO webhook in the Shipedge system to enable ReturnGO to receive all updates from Shipedge.  To obtain the webhook URL, please [**contact ReturnGO support.**](https://support.returngo.ai/contacting-returngo-support?hsLang=en) ### Linking your Shipedge Account to ReturnGO  To link your Shipedge account to ReturnGO:  1. Go to**[Settings \> Integrations.](https://app.returngo.ai/dashboard/settings/integrations/products-services)** 2. Click on **+ADD PRODUCT OR SERVICE. ** 3. Choose Shipedge from the drop-down list.  4. Click on the check mark. ![Linking Your Account to ReturnGO](https://support.returngo.ai/hs-fs/hubfs/Linking%20Your%20Account%20to%20ReturnGO.png?width=644&height=333&name=Linking%20Your%20Account%20to%20ReturnGO.png) 5. Enter your credentials.  6. Click **CONNECT.** ![shipedge 3](https://support.returngo.ai/hs-fs/hubfs/shipedge%203.png?width=670&height=352&name=shipedge%203.png) ### Configuring 3PL/WMS per Return Method Configure your return methods to update the appropriate WMS/3PL for each return method, so that the relevant warehouse will be notified when an item is on its way back and can prepare and process it accordingly. **Note**: This setting can be configured for all return method types except [**No shipment required.**](https://support.returngo.ai/no-shipment-required?hsLang=en) To configure your 3PL/WMS per return method: 1. Go to[**Settings \> Return Methods**](https://app.returngo.ai/dashboard/settings/return-methods). 2. Select the return method you want to configure. ![Configuring 3PL per Return Method](https://support.returngo.ai/hs-fs/hubfs/Configuring%203PL%20per%20Return%20Method.png?width=644&height=292&name=Configuring%203PL%20per%20Return%20Method.png) 3. Open the *Return Address and Restocking Location* section. 4. Set whether to update the WMS/3PL for this return method. - The default is *Do not update*. - If you have multiple connections, choose which you want to update for returns using this return method. 5\. Click on the *save* icon to save your changes. ![Peoplevox-method-png](https://support.returngo.ai/hs-fs/hubfs/Knowledge%20Base%20Images/Peoplevox-method-png.png?width=670&height=289&name=Peoplevox-method-png.png) ### Troubleshooting the Integration  Many of the issues encountered related to integration can be identified during setup.  Here are a few things you can check to try and fix such issues:  #### Setup Issues  Make sure your API credentials are accurate.  - There should be no extra spaces before or after each API entry.  - Make sure you are using live or production API credentials, and not dev or test APIs.  - Try to re-generate a new API key and reconnect.  #### Shipedge-Related Issues  For Shipedge-related issues, please contact Shipedge support through the [**Shipedge support portal**](https://help.shipedge.com/support/login). For any other issues, feel free to contact [**ReturnGO support**](https://support.returngo.ai/contacting-returngo-support?hsLang=en) through chat or email. - [Account & Setup](https://support.returngo.ai/account-setup?hsLang=en#main-content) - [Getting Started](https://support.returngo.ai/account-setup?hsLang=en#getting-started) - [Installing ReturnGO](https://support.returngo.ai/account-setup?hsLang=en#installing-returngo) - [Account Settings](https://support.returngo.ai/account-setup?hsLang=en#account-settings) - [Billing](https://support.returngo.ai/account-setup?hsLang=en#billing) - [Portal Customization](https://support.returngo.ai/account-setup?hsLang=en#portal-customization) - [Emails](https://support.returngo.ai/account-setup?hsLang=en#emails) - [FAQs](https://support.returngo.ai/account-setup?hsLang=en#faqs) - [Returns Management](https://support.returngo.ai/returns-management?hsLang=en#main-content) - [Processing Returns](https://support.returngo.ai/returns-management?hsLang=en#processing-returns) - [Return Portals](https://support.returngo.ai/returns-management?hsLang=en#return-portals) - [Advanced Returns Management](https://support.returngo.ai/returns-management?hsLang=en#advanced-returns-management) - [Return Methods](https://support.returngo.ai/returns-management?hsLang=en#return-methods) - [Return Policy](https://support.returngo.ai/returns-management?hsLang=en#return-policy) - [Automation](https://support.returngo.ai/returns-management?hsLang=en#automation) - [Inventory](https://support.returngo.ai/returns-management?hsLang=en#inventory) - [Return Reasons](https://support.returngo.ai/returns-management?hsLang=en#return-reasons) - [Warranty Management](https://support.returngo.ai/returns-management?hsLang=en#warranty-management) - [Return Resolutions](https://support.returngo.ai/return-resolutions?hsLang=en#main-content) - [Refunds](https://support.returngo.ai/return-resolutions?hsLang=en#refunds) - [Exchanges](https://support.returngo.ai/return-resolutions?hsLang=en#exchanges) - [Other Resolutions](https://support.returngo.ai/return-resolutions?hsLang=en#other-resolutions) - [Return Shipping](https://support.returngo.ai/return-shipping?hsLang=en#main-content) - [Ship by ReturnGO](https://support.returngo.ai/return-shipping?hsLang=en#ship-by-returngo) - [Shipping Labels](https://support.returngo.ai/return-shipping?hsLang=en#shipping-labels) - [Shipping Settings](https://support.returngo.ai/return-shipping?hsLang=en#shipping-settings) - [QR Codes](https://support.returngo.ai/return-shipping?hsLang=en#qr-codes) - [Shipping Integrations](https://support.returngo.ai/shipping-integrations?hsLang=en#main-content) - [Shipping Integrations](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-integrations) - [Shipping Aggregators](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-aggregators) - [Shipping Carriers](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-carriers) - [Drop-Off Services](https://support.returngo.ai/shipping-integrations?hsLang=en#drop-off-services) - [Other Integrations](https://support.returngo.ai/other-integrations?hsLang=en#main-content) - [Helpdesk Integrations](https://support.returngo.ai/other-integrations?hsLang=en#helpdesk-integrations) - [3PL/WMS Integrations](https://support.returngo.ai/other-integrations?hsLang=en#3pl-wms-integrations) - [Fintech Integrations](https://support.returngo.ai/other-integrations?hsLang=en#fintech-integrations) - [Loyalty Integrations](https://support.returngo.ai/other-integrations?hsLang=en#loyalty-integrations) - [Marketing Integrations](https://support.returngo.ai/other-integrations?hsLang=en#marketing-integrations) - [ERP Integrations](https://support.returngo.ai/other-integrations?hsLang=en#erp-integrations) - [ReturnGO API](https://support.returngo.ai/other-integrations?hsLang=en#returngo-api) - [Order Tracking](https://support.returngo.ai/order-tracking?hsLang=en#main-content) - [Order Tracking Portal](https://support.returngo.ai/order-tracking?hsLang=en#order-tracking-portal) - [Order Tracking Notifications](https://support.returngo.ai/order-tracking?hsLang=en#order-tracking-notifications) - [Analytics](https://support.returngo.ai/analytics?hsLang=en#main-content) - [Analytics](https://support.returngo.ai/analytics?hsLang=en#analytics) - [Reports](https://support.returngo.ai/analytics?hsLang=en#reports) - [Legacy Features](https://support.returngo.ai/legacy-features?hsLang=en) [![Chill listening crop-3](https://support.returngo.ai/hs-fs/hubfs/RETURNGO%20BLUE.png?width=162&height=24&name=RETURNGO%20BLUE.png "Chill listening crop-3")](https://returngo.ai) knowledge Base Copyright © 2026, ReturnGO