3PL/WMS Integrations
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      Integration With Shipedge

      Last Updated: February 23, 2025

      ReturnGO integrates with Shipedge to help you receive and process returned products and adjust stock levels as necessary.


      Shipedge is a warehouse management system that helps you sync restocking, receiving of packages, and available inventory levels with your ReturnGO account and online store.

      Capabilities 

      The Shipedge-ReturnGO integration supports:

      • Automatic creation of a return record in Shipedge when a return request is approved on ReturnGO and a return label is issued.
      • Reporting of returned item inspection results from Shipedge back to ReturnGO. 

      Requirements 

      To link your Shipedge account to ReturnGO, you will need: 

      • Base API URL
      • API Key
      • Account ID 
      • Warehouse ID 

      These requirements can be found in your Shipedge account under My Account > Preferences > API. 

      Linking your Shipedge Account to ReturnGO 

      To link your Shipedge account to ReturnGO: 

      1. Go to Integration > Products & Services. 
      2. Click on +ADD PRODUCT OR SERVICE. 
        shipedge 1
      3. Choose Shipedge from the drop-down list. 
        shipedge 2
      4. Click on the check mark.
        shipedge real 3
      5. Enter your credentials. 
      6. Click CONNECT. 

      shipedge 3

      Configuring 3PL/WMS per Return Method

      Configure your return methods to update the appropriate WMS/3PL for each return method, so that the relevant warehouse will be notified when an item is on its way back and can prepare and process it accordingly.

      Note: This setting can be configured for all return method types except No shipment required.

      To configure your 3PL/WMS per return method:

      1. Go to Settings > Return Methods.
      2. Select the return method you want to configure.
        Method1-png
      3. Open the Return Address and Restocking Location section.
      4. Set whether to update the WMS/3PL for this return method.
      • The default is Do not update.
      • If you have multiple connections, choose which you want to update for returns using this return method.

      5. Click on the save icon to save your changes.

      Peoplevox-method-png

      Troubleshooting the Integration 

      Many of the issues encountered related to integration can be identified during setup. 

      Here are a few things you can check to try and fix such issues: 

      Setup Issues 

      Make sure your API credentials are accurate. 

      • There should be no extra spaces before or after each API entry. 
      • Make sure you are using live or production API credentials, and not dev or test APIs. 
      • Try to re-generate a new API key and reconnect. 

      Shipedge-Related Issues 

      For Shipedge-related issues, please contact Shipedge support through the Shipedge support portal.

      For any other issues, feel free to contact ReturnGO support through chat or email.