Integration With Shipedge

ReturnGO integrates with Shipedge to help you receive and process returned products and adjust stock levels as necessary.

Shipedge is a warehouse management system that helps you sync restocking, receiving of packages, and available inventory levels with your ReturnGO account and online store.


The Shipedge-ReturnGO integration supports:

  • Automatic creation of a return record in Shipedge when a return request is approved on ReturnGO and a return label is issued.
  • Reporting of returned item inspection results from Shipedge back to ReturnGO. 


To link your Shipedge account to ReturnGO, you will need: 

  • Base API URL
  • API Key
  • Account ID 
  • Warehouse ID 

These requirements can be found in your Shipedge account under My Account > Preferences > API

Linking your Shipedge Account to ReturnGO 

To link your Shipedge account to ReturnGO: 

  1. Go to Integration > Products & Services


  1. Choose Shipedge from the drop-down list. 
  2. Click on the check mark.
  3. Enter your credentials. 
  4. Click CONNECT. 

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Troubleshooting the Integration 

Many of the issues encountered related to integration can be identified during setup. 

Here are a few things you can check to try and fix such issues: 

Setup Issues 

Make sure your API credentials are accurate. 

  • There should be no extra spaces before or after each API entry. 
  • Make sure you are using live or production API credentials, and not dev or test APIs. 
  • Try to re-generate a new API key and reconnect. 

Shipedge-Related Issues 

For Shipedge-related issues, please contact Shipedge support through the Shipedge support portal.

For any other issues, feel free to contact ReturnGO support through chat or email.