ReturnGO integrates with ShipMonk to help you receive and process returned products smoothly and sync between your warehouse and returns teams.
ShipMonk is a 3PL that makes it easy to manage your reverse logistics and streamline your returns processing workflow.
Capabilities
The ShipMonk-ReturnGO integration supports:
- Creating a return in ShipMonk once it’s approved on ReturnGO.
- Updating the RMA in ReturnGO when an item is received, validated, and restocked, including validation status per item.
Note: ShipMonk will only be updated on items that will be returned. Canceled orders and items with no shipment required will not be reported.
How the flow of the integration works:
- A return request is approved on ReturnGO.
- A corresponding return is created on ShipMonk.
- The package arrives at your ShipMonk-supported warehouse.
- A warehouse worker accepts the package and marks it as received on ShipMonk.
- ReturnGO gets an update from ShipMonk that the shipment was received (along with all relevant details).
- A warehouse worker inspects the items in the package, marks their condition, and restocks if possible.
- ReturnGO gets an update from ShipMonk about the item validation status and which items were restocked.
Requirements
To link your ShipMonk account to ReturnGO, you will need your:
- Store ID
- Warehouse Code
- API key
Contact ShipMonk support to get this information.
Linking Your ShipMonk Account to ReturnGO
To link your ShipMonk account to ReturnGO:
- Go to Integration > Products & Services.
- Click on +ADD PRODUCT OR SERVICE.
- Choose ShipMonk from the drop-down list.
- Click on the check mark.
- 5. Enter your credentials.
Troubleshooting the Integration
For ShipMonk-related issues, please contact ShipMonk customer support.
For any other issues, feel free to contact ReturnGO support through chat or email.