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      Integration With Stripe

      Last Updated: April 8, 2025

      ReturnGO integrates with Stripe to enable you to use the Stripe checkout system as part of your portal flow for easy in-portal checkout and instant exchanges at no risk to your store.

      Limitations

      • Using the Stripe integration, the portal can only accept payment methods that support payment authorizations.

      Note: If a customer returns an exchanged item that was paid for through Stripe, you’ll need to issue a refund manually through Stripe to process a refund to the original payment method. However, for store credit or alternative refund methods, the refund can be processed directly within ReturnGO as usual.

      Linking Your Stripe Account to ReturnGO 

      To link your Stripe account to ReturnGO: 

      1. Go to Integration > Products & Services. 
      2. Click on +ADD PRODUCT OR SERVICE. 
      3. Choose Stripe from the drop-down list. 
      4. Click on the check mark.

      5. Click CONNECT. 

      6. Log in to your Stripe account or create a new one.

      • If you choose an existing business, you can easily log in using your Stripe credentials through the popup.
      • If you don't have an account, you can create one through the popup, and the account will be created. Then you will need to log in to your account on Stripe and complete the onboarding before connecting the integration.

      Stripe Test Mode

      You can enable test mode to test your Stripe integration before processing real transactions.

      To activate test mode:

      1. Go to Integration > Products & Services. 
      2. Open the Stripe integration card.
      3. Check the Sandbox mode checkbox.

      4. Set up your Stripe integration in test mode using test credentials.

      Troubleshooting the Integration 

      If a popup appears on ReturnGO with a message saying "Connection failed. The Stripe account activation process is not completed. Please activate your Stripe account on Stripe.com and try again." - you will need to complete the following steps.

      1. Go to the Stripe dashboard and log in to the account that was just created.

      2. Go through all the onboarding steps.

      3. Go back to ReturnGO and connect the integration again.

      Other Issues

      For Stripe-related issues, please contact Stripe customer support.

      For any other issues, feel free to contact ReturnGO support through chat or email.