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      Integration With Stripe

      Last Updated: July 21, 2024

      ReturnGO integrates with Stripe to enable you to use the Stripe checkout system as part of your portal flow for easy in-portal checkout and instant exchanges at no risk to your store.

      Linking Your Stripe Account to ReturnGO 

      To link your Stripe account to ReturnGO: 

      1. Go to Integration > Products & Services. 
      2. Click on +ADD PRODUCT OR SERVICE. 
      3. Choose Stripe from the drop-down list. 
      4. Click on the check mark.

      5. Click CONNECT. 

      6. Log in to your Stripe account or create a new one.

      • If you choose an existing business, it will duplicate its settings as a new business. Then you will need to log in to your account on Stripe and complete the onboarding before connecting the integration.

      Note: You cannot connect ReturnGO to an existing Stripe business - it will automatically duplicate it and create a new business with the same settings. This is a Stripe limitation.

      • If you don't have an account, you can create one through the popup, and the account will be created. Then you will need to log in to your account on Stripe and complete the onboarding before connecting the integration.

      7. If a popup appears on ReturnGO with a message saying "Connection failed. The Stripe account activation process is not completed. Please activate your Stripe account on Stripe.com and try again." - you will need to complete the following steps.

      a. Go to the Stripe dashboard and log in to the account that was just created.

      b. Go through all the onboarding steps.

      c. Go back to ReturnGO and connect the integration with steps 1-6 again.

      Then your Stripe integration will be connected and you can start using it.

      Stripe Test Mode

      You can enable test mode to test your Stripe integration before processing real transactions.

      To activate test mode:

      1. Go to Integration > Products & Services. 
      2. Open the Stripe integration card.
      3. Check the Sandbox mode checkbox.

      4. Set up your Stripe integration in test mode using test credentials.

      Troubleshooting the Integration 

      For Stripe-related issues, please contact Stripe customer support.

      For any other issues, feel free to contact ReturnGO support through chat or email.