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      Integration with The Return

      Last Updated: April 17, 2025

      ReturnGO integrates with The Return to help you streamline your return shipping process by offering drop-off returns. The Return is a return service by Retail Reworks, using dry cleaning locations as drop-off locations.

      Capabilities 

      The ReturnGO-The Return integration supports:

      • ReturnGO QR codes
        • Containing the RMA number and the store name.
      • Return status tracking updates

      Return Labels

      Return Tracking

      QR Codes

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      International Shipping

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      How it Works

      Returning items with The Return involves the following steps: 

      1. The customer submits a return request through the portal.
      2. When selecting the The Return return method, the customer sees the locations nearest to them, based on the ZIP code from the original order.
      3. Once the RMA is approved, the customer receives the The Return shipping instructions and drop-off location information.
      4. The customer goes to a drop-off location, shows the QR code, and drops off the return items.
      5. Once the package is received at the drop-off location, the RMA is marked In Transit and the refund/exchange is automatically issued.
      6. All return packages go to a centralized hub for consolidation and inspection.
      7. From the hub, the items are sent to your warehouse.

      Limitations

      • When a The Return return method is selected, the exchange/refund will be automatic, and executed immediately when the shipment is marked In transit. This setting can not be customized. 

      Requirements 

      • A Premium plan or higher
      • Submit your API key to The Return
        • Go to Settings > Integrations > API in the ReturnGO dashboard, generate an API key by clicking ADD API KEY, and send it to your contact at The Return.

      Linking Your The Return Account to ReturnGO 

      To link your The Return account to ReturnGO: 

      1. Go to Integration > Products & Services. 
      2. Click on +ADD PRODUCT OR SERVICE. 
      3. Choose The Return from the drop-down list. 
      4. Click on the check mark.

      5. Enable the integration using the toggle. 

      Adding the Integration to a Return Method

      Once you've connected the integration, you'll need to add it to a return method:

      1. Go to Return Methods. 
      2. Open the Return to drop-off location section.
      3. Add a new return method.

      4. Make sure the return method type is Return to drop-off location.
      5. Set the Drop-Off Location Source to Drop-off locations via integration.
      6. Set the Connection to By ReturnGO QR.
      7. Add the {qr_code} variable to the shipping instructions.

      Tip: Read more about ReturnGO QR Codes here.

      8. Click on the save icon to save your changes.

      Troubleshooting the Integration 

      Many of the issues encountered related to integration can be identified during setup or label generation. 

      Here are a few things you can check to try and fix such issues: 

      Setup Issues 

      Make sure your API credentials are accurate.

      • There should be no extra spaces before or after each API entry.
      • Make sure you are using live or production API credentials - not dev or test APIs.
      • Try to re-generate a new API key and try to reconnect. 
      • If a courier service or service level is not available, contact your shipping service support team to verify which “return” services are available for you. 

      Note: Some carriers support forward deliveries only, returns only, or both. 

      Label Creation Issues 

      Verify Your Return Address

      • Some carriers may not recognize special characters which might cause issues when generating labels. 
      • Remove special characters and unnecessary spaces in your return address. 
        • For example: 
          • If your store name is “John & Jane Store”, change it to “John and Jane Store”. 
          • If your store’s contact number has “+” or “( )” signs, remove them.

      Verify the Customer’s Address

      • ReturnGO collects the order's shipping address when the request is submitted.
      • In case there are corrections to the customer’s address, reject and resubmit the return request. 

      Verify the Item Weight 

      • If the total weight of all the items being returned exceeds the service level’s weight limit, then the carrier will reject the label request.

      The Return-Related Issues

      For The Return-related issues, please contact The Return by Retail Reworks.

      For any other issues, feel free to contact ReturnGO Support through chat or email.