Integration with The Return

Last Updated: May 6, 2024

ReturnGO integrates with The Return to help you streamline your return shipping process by offering drop-off returns. The Return is a return service by Retail Reworks, using dry cleaning locations as drop-off locations.


The ReturnGO-The Return integration supports:

  • ReturnGO QR codes
    • Containing the RMA number and the store name.
  • Return status tracking updates

Return Labels

Return Tracking

QR Codes

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International Shipping

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How it Works

Returning items with The Return involves the following steps: 

  1. The customer submits a return request through the portal.
  2. When selecting the The Return return method, the customer sees the locations nearest to them, based on the ZIP code from the original order.
  3. Once the RMA is approved, the customer receives the The Return shipping instructions and drop-off location information.
  4. The customer goes to a drop-off location, shows the QR code, and drops off the return items.
  5. Once the package is received at the drop-off location, the RMA is marked In Transit and the refund/exchange is automatically issued.
  6. All return packages go to a centralized hub for consolidation and inspection.
  7. From the hub, the items are sent to your warehouse.


  • When a The Return return method is selected, the exchange/refund will be automatic, and executed immediately when the shipment is marked In transit. This setting can not be customized. 


This integration is currently in Beta and not yet fully available to all merchants. Apply to join the beta.

  • Submit your API key to The Return
    • Go to Settings > Integrations > API in the ReturnGO dashboard, generate an API key by clicking ADD API KEY, and send it to your contact at The Return.

Linking Your The Return Account to ReturnGO 

To link your The Return account to ReturnGO: 

  1. Go to Integration > Products & Services
  3. Choose The Return from the drop-down list. 
  4. Click on the check mark.

5. Enable the integration using the toggle. 

Adding the Integration to a Return Method

Once you've connected the integration, you'll need to add it to a return method:

  1. Go to Return Methods
  2. Open the Return to drop-off location section.
  3. Add a new return method.

4. Make sure the return method type is Return to drop-off location.
5. Set the Drop-Off Location Source to Drop-off locations via integration.
6. Set the Connection to By ReturnGO QR.
7. Add the {qr_code} variable to the shipping instructions.

Tip: Read more about ReturnGO QR Codes here.

8. Click on the save icon.

Troubleshooting the Integration 

For The Return-related issues, please contact The Return by Retail Reworks.

For any other issues, feel free to contact ReturnGO Support through chat or email.