---
title: Integration With Webshipper
description: ReturnGO integrates with Webshipper to help you manage your return shipping. Webshipper is a leading shipping aggregator serving thousands of retailers across Europe.
---

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# Integration With Webshipper

Last Updated: May 3, 2026

ReturnGO integrates with Webshipper to help you manage your return shipping.

**[Webshipper](https://webshipper.com/)** is a leading shipping aggregator serving thousands of retailers across Europe, enabling you to connect your store to +70 carriers for managing your return shipments.

For the best experience, it’s recommended to use [**Ship by ReturnGO**](https://support.returngo.ai/ship-by-returngo?hsLang=en), ReturnGO’s built-in shipping solution. Ship by ReturnGO is available on all plans and needs no integration.

### Capabilities 

The Webshipper integration supports:

- Pay-on-scan return labels 
- Auto-select-cheapest 

| **Return Labels** | **Return Tracking** | **QR Codes** | **Auto Select Cheapest** | **International Shipping** |
| --- | --- | --- | --- | --- |
| ![](https://support.returngo.ai/hubfs/Icon%20(34)-png.png) | ![](https://support.returngo.ai/hs-fs/hubfs/Icon%20(35)-png.png?width=18&height=18&name=Icon%20(35)-png.png) | ![](https://support.returngo.ai/hubfs/Icon%20(35)-png.png) | ![](https://support.returngo.ai/hubfs/Icon%20(34)-png.png) | ![](https://support.returngo.ai/hubfs/Icon%20(35)-png.png) |

See a full feature [**comparison with other shipping carriers**](https://returngo.ai/shipping-integrations-comparison/).

### Requirements 

To link your Webshipper account to ReturnGO, you will need: 

- **A Premium plan or higher**
- **API key** 
    - Your Webshipper API key can be found in the Webshipper dashboard under **Settings \> Access and Tokens \> Create API token.**

- **API user name**

- - Your Webshipper username can be found in the first part of your URL on your Webshipper dashboard. 

![](https://support.returngo.ai/hs-fs/hubfs/Group%2039868%20(1)-png.png?width=332&height=35&name=Group%2039868%20(1)-png.png)

- **Order channel ID**

- - Your order channel ID can be found on your Webshipper dashboard under **Connect**.
    - Click on the Shopify card and copy the order channel ID from the URL line.

![](https://support.returngo.ai/hs-fs/hubfs/Group%2039869-png.png?width=448&height=35&name=Group%2039869-png.png)

- - By default, the channel ID for Shopify is 4.

### Linking Your Webshipper Account to ReturnGO 

To link your Webshipper account to ReturnGO: 

1. Go to**[Settings \> Integrations.](https://app.returngo.ai/dashboard/settings/integrations/products-services)**
2. Click on **+ADD PRODUCT OR SERVICE. **
3. Choose **Webshipper** from the drop-down list. 
4. Click on the green check mark.  
   ![Linking Your Integration](https://support.returngo.ai/hs-fs/hubfs/Linking%20Your%20Integration.png?width=670&height=346&name=Linking%20Your%20Integration.png)
5. Enter your credentials.
6. Click **CONNECT. ![](https://support.returngo.ai/hs-fs/hubfs/Webshipper%20integration%202-png.png?width=670&height=505&name=Webshipper%20integration%202-png.png)**

### Adding the Integration to a Return Method

Once you've connected the integration, you'll need to add it to a return method:

1. Go to [**Settings \> Return Methods.**](https://app.returngo.ai/dashboard/settings/return-methods) 
2. Open the *Ship with pre-paid label* section.
3. Click **ADD RETURN METHOD** or select a return method to edit.  
   ![Adding the Integration to a Return Method](https://support.returngo.ai/hs-fs/hubfs/Adding%20the%20Integration%20to%20a%20Return%20Method.png?width=670&height=311&name=Adding%20the%20Integration%20to%20a%20Return%20Method.png)
4. Open the *Shipping Label Settings* section.
5. Set *Connection* to **Webshipper**.
6. Select a carrier/service level.  
   ![](https://support.returngo.ai/hs-fs/hubfs/Webshipper%20integration%203-png.png?width=670&height=539&name=Webshipper%20integration%203-png.png)
7. Verify your return address and shipping instructions.
8. Click on the *save* icon to save your changes.![](https://support.returngo.ai/hs-fs/hubfs/Return%20method%20settings-png.png?width=670&height=604&name=Return%20method%20settings-png.png)

### Troubleshooting the Integration 

Many of the issues encountered related to integration can be identified during setup or label generation. 

Here are a few things you can check to try and fix such issues: 

#### Setup Issues 

Make sure your API credentials are accurate. 

- There should be no extra spaces before or after each API entry. 
- Make sure you are using live or production API credentials, and not dev or test APIs. 
- Try to re-generate a new API key and reconnect. 
- If a carrier or service level is not available, contact your shipping service support team to verify which return services are available. 

**Note:** Some shipping carriers support only forward deliveries, only returns, or both.

#### Label Creation Issues 

**Verify your Return Address**

- Some carriers require that the return address be registered or linked to your carrier account.
- If the address is not associated with your shipping account, the label may fail to generate and display an error such as* No shipping locations found.*
- Some carriers may not recognize special characters, which might cause issues when generating labels.
- Remove special characters and unnecessary spaces in your return address. 
    - For example:  
          - - If your store name is “John & Jane Store”, change it to “John and Jane Store”. 
                  - If your store phone number has “+” signs or “( )”, remove them. 

**Verify the Customer’s Address**

- ReturnGO collects the order's shipping address when the request is submitted.
- If there are corrections to the customer’s address, reject and resubmit the return request. 

**Verify the Item Weight**

- If the total weight of the items being returned exceeds the service level’s weight limit, then the carrier will reject the label request.

**Verify That the Shipping Platform Can Generate Return Labels**

- If your shipping service platform cannot generate the label, label generation will be unsuccessful in ReturnGO as well. 

#### Webshipper-Related Issues 

For Webshipper-related issues, please contact [**Webshipper support**](https://webshipper.com/contact-us/).

For any other issues, feel free to contact [**ReturnGO Support**](https://support.returngo.ai/contacting-returngo-support?hsLang=en) through chat or email. 

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