Integration With Webshipper

ReturnGO integrates with Webshipper to help you manage your return shipping.

Webshipper is a leading shipping aggregator serving thousands of retailers across Europe, enabling you to connect your store to +70 carriers for managing your return shipments.

Capabilities 

The Webshipper integration supports:

• Pay-on-scan return labels 
• Live tracking status updates
  • Available only with GLS. For any other carriers -  contact Webshipper
• Auto-select-cheapest 

Return Labels	Return Tracking	QR Codes	Auto Select Cheapest	International Shipping

See a full feature comparison with other shipping carriers.

Requirements 

To link your Webshipper account to ReturnGO, you will need: 

• A Premium plan or higher
• API key
  • Your Webshipper API key can be found in the Webshipper dashboard under Settings > Access and Tokens > Create API token.

• API user name

• • Your Webshipper username can be found in the first part of your URL on your Webshipper dashboard. 

• Order channel ID

• • Your order channel ID can be found on your Webshipper dashboard under Connect.
  • Click on the Shopify card and copy the order channel ID from the URL line.

• • By default, the channel ID for Shopify is 4.

Linking Your Webshipper Account to ReturnGO 

To link your Webshipper account to ReturnGO: 

1. Go to Integration > Products & Services. 
2. Click on +ADD PRODUCT OR SERVICE. 
3. Choose Webshipper from the drop-down list. 
4. Click on the green check mark.

5. Enter your credentials. 

6. Click CONNECT. 

Adding the Integration to a Return Method

Once you've connected the integration, you'll need to add it to a return method:

1. Go to Settings > Return Methods. 
2. Open the Ship with pre-paid label section.
3. Click ADD RETURN METHOD or select a return method to edit.

4. Open the Shipping Label Settings section.

5. Set Connection to Webshipper.

6. Select a carrier/service level.

7. Verify your return address and shipping instructions. 

8. Click on the save icon to save your changes.

Troubleshooting the Integration 

Many of the issues encountered related to integration can be identified during setup or label generation. 

Here are a few things you can check to try and fix such issues: 

Setup Issues 

Make sure your API credentials are accurate. 

• There should be no extra spaces before or after each API entry. 
• Make sure you are using live or production API credentials, and not dev or test APIs. 
• Try to re-generate a new API key and reconnect. 
• If a carrier or service level is not available, contact your shipping service support team to verify which return services are available. 

Label Creation Issues 

Verify your Return Address

• Some carriers may not recognize special characters, which might cause issues when generating labels.
• Remove special characters and unnecessary spaces in your return address.
  • For example: 
    • • If your store name is “John & Jane Store”, change it to “John and Jane Store”. 
      • If your store phone number has “+” signs or “( )”, remove them. 

Verify the Customer’s Address

• ReturnGO collects the order's shipping address when the request is submitted.

• If there are corrections to the customer’s address, reject and resubmit the return request. 

Verify the Item Weight

• If the total weight of the items being returned exceeds the service level’s weight limit, then the carrier will reject the label request.

Verify That the Shipping Platform Can Generate Return Labels

• If your shipping service platform cannot generate the label, label generation will be unsuccessful in ReturnGO as well. 

Webshipper-Related Issues 

For Webshipper-related issues, please contact Webshipper support.

For any other issues, feel free to contact ReturnGO Support through chat or email.