Packing Slips

A packing slip is a document describing the return shipment’s contents. 

The packing slip contains a separate line item for each item shipped. Each line item states the product number, product description, and unit quantity shipped. 

You can configure whether to include the packing slip or not per return method.

Requirements 

• Pro or higher ReturnGO plan.
• This feature is available as an add-on for plans that don't include it.
• This feature does not apply to no shipment required return methods. 

Configuring Packing Slips

1. Go to Settings > Return Methods.

2. Click EXPAND ALL.

3. Click the pencil icon of the return method you want to edit.

4. Open the Details section. 

5. Enable the packing slip.

6. Select the barcode type: Order ID, ReturnGO RMA ID, or Warehouse RMA ID.

7. Open the Shipping Instructions section.

8. Edit the instructions for your customers to include the packing slip variable.

9. Click on the save icon to save your changes.

Packing Slip Settings

You can customize the information displayed on packing slips for return shipments. These settings apply to all packing slips. 

All field names in the packing slips are customizable, meaning you can change the content. The customizable fields include:

• Packing Slip for RMA #: The RMA number the packing slip is associated with.
• Order ID: The Order ID that the RMA relates to.
• Order ID Barcode: This barcode contains the Order ID information.
• Warehouse RMA ID: This is the RMA ID number used by 3PL warehouses. If you'd prefer to use it instead of the Order ID barcode, please contact ReturnGO support.
• Warehouse RMA Barcode: This barcode contains the Warehouse RMA ID information.
• Ship to: The return address to which the package will be shipped.
• Sent by: The customer’s name who is sending the return shipment.
• Product Image: The image of the returned product.
• Product Name: The product name as listed in your store.
• Variant: The variant name as listed in your store.
• SKU: The SKU of the returned product.
• Price: The price of the returned product.
• Return Reason: The return reason selected for the product will be included on the packing slip.
• Packing Slip Instructions: These are the instructions printed at the top of the packing slip.

Customizing Packing Slip Content

You can edit the text of the titles for all the fields that appear on the packing slip.

To customize the content of the fields on your packing slips:

1. Go to Settings > Return Methods.
2. Open the Settings section.
3. Click on Packing Slip.
    
4. Edit the field titles you want to customize.
5. Click on the save icon to save your changes.
   
   

Hiding the Ship-To Address on Packing Slips

By default, the ship-to address is displayed on all packing slips. 

To hide the ship-to address:

1. Go to Settings > Return Methods.
2. Open the Settings section.
3. Click on Packing Slip.
    
4. Disable Display Ship To Address toggle.
5. Click on the save icon to save your changes.