Return shipping labels can be configured with different settings to meet your needs, for Ship with pre-paid label return methods.
Requirements
Have a shipping aggregator or carrier account integrated into your ReturnGO account. The connection will then be set to generate the relevant return labels based on the configurations you make with the steps below.
Setting Up the Shipping Label
To set up your shipping label:
- Go to Settings > Return Methods.
- Open the Ship with pre-paid label section.
- Click the pencil icon on the right of the return method to configure it.
5. Select the shipping service account to use in the Connection setting.
Note: The only options you’ll see in this drop-down are shipping integrations that you’ve already connected in the Integrations page.
6. Select a carrier available in your shipping platform account that can generate return labels or select auto-select-cheapest to let ReturnGO automatically pick the cheapest carrier for this label. Note that to offer QR codes you must select a carrier that supports QR codes.
7. Select the service level or select auto-select-cheapest to let ReturnGO automatically pick the cheapest service level for this label.
8. Select a package type to use the pre-defined package dimensions supported by the carrier. This field only appears if the service carrier you choose has preset package dimensions. The package type is ignored if you set custom package dimensions.
9. Toggle Generate Forward Shipping Labels to generate the return label as a regular shipping label (this is relevant if you’re using a carrier or level that doesn’t offer dedicated return labels).
10. Toggle Require Recipient Signature to require the receiver’s signature when the package is returned.
11. Toggle Ignore address validation to skip address validation during label request.
12. Select a label type to send to your customers:
- Only a printable label
- Only a QR code
- QR code and/or printable label
Note: To offer QR codes, make sure the carrier and service level you’ve selected support QR codes.
13. Set the weight that will be used as a substitute for the item weight if the item has an invalid or undefined weight in your shop admin product details.
14. Toggle Use custom package dimensions to set a custom length, width, and height for your packages. Some services require custom package dimensions, such as USPS First Class Mail, FedEx Ground, and UPS Mail Innovation.
15. Select which email address the carrier should send notifications about the shipment status to.
16. Click on the save icon to save your changes.
Note: To customize the size of the return label file, please contact ReturnGO support.
Customizing the Shipping Label Fee Text
You can edit what the return label fee is called in the return portal.
To customize the fee text that appears in the portal:
- Go to Settings > Portal > Content.
- Click TRANSLATE.
- Select the language you want to customize.
- Open the Return Portal section.
- Search for Return Label Fee.
- Edit the content.
- Click SAVE to save your changes.
Label Type Behavior
When you choose auto-select-cheapest in the service level, the system automatically selects the most affordable shipping option, overriding any other preferences you've set.
Your connected shipping provider generates shipping labels, and the label format, such as a printable label or a QR code, depends on what the selected carrier and service level support.
Example:
If auto-select-cheapest is enabled and the cheapest shipping option uses QR codes, you'll receive a QR code label even if you previously specified a different label type preference. The cost-saving setting takes priority over label format preferences.