--- title: Shipping Label Settings description: Return shipping labels can be configured with different settings to meet your needs, for Ship with pre-paid label return methods. --- [Skip to content](https://support.returngo.ai/shipping-label-settings#main-content) English Show submenu for translations [Customer portal](https://support.returngo.ai/tickets-view?hsLang=en) ![ReturnGO Logo-1](https://support.returngo.ai/hs-fs/hubfs/ReturnGO%20Logo-1.png?width=198&height=30&name=ReturnGO%20Logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://support.returngo.ai/tickets-view) - Go to returngo.ai Go to returngo.ai Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.returngo.ai/?hsLang=en) 2. [Return Shipping](https://support.returngo.ai/return-shipping?hsLang=en) 3. [Shipping Labels](https://support.returngo.ai/return-shipping?hsLang=en#shipping-labels) # Shipping Label Settings Last Updated: May 6, 2026 Return shipping labels can be configured with different settings to meet your needs, for *Ship with pre-paid label* return methods. **Note:** ReturnGO enables you to generate return labels and connects you to carriers, but does not operate as the carrier. The carrier is responsible for pickup and delivery. For questions about pickup scheduling, delays, or tracking, contact the carrier directly. ### Requirements Have a return label solution available in your ReturnGO account. The selected connection will be used to generate return labels based on the configurations you make in the steps below. **Note:** For the best experience, it’s recommended to use [**Ship by ReturnGO**](https://support.returngo.ai/ship-by-returngo?hsLang=en), which is available by default on all plans and does not require any integration. On most plans, you also have the option to connect a third-party shipping solution if you prefer. ### Setting Up the Shipping Label To set up your shipping label: 1. Go to [**Settings \> Return Methods**](https://app.returngo.ai/dashboard/settings/return-methods). 2. Open the *Ship with pre-paid label* section. 3. Click the pencil icon on the right of the return method to configure it. ![Shipping Label Settings-1](https://support.returngo.ai/hs-fs/hubfs/Shipping%20Label%20Settings-1.png?width=670&height=269&name=Shipping%20Label%20Settings-1.png) 4. Open the *Shipping Label Settings* section. 5. Set the *Connection* to the shipping solution you want to use. **Note:** If you are using a third-party shipping, the only options you’ll see in this drop-down are shipping integrations that you’ve already connected in the [**Integrations page**](https://app.returngo.ai/dashboard/settings/integrations/products-services). 6\. Select a carrier available in your shipping platform account that can generate return labels, or select *auto-select-cheapest* to let ReturnGO automatically pick the cheapest carrier for this label. Note that to offer QR codes, you must select a carrier that supports QR codes. 7\. Select the service level or select *auto-select-cheapest* to let ReturnGO automatically pick the cheapest service level for this label.  ![](https://support.returngo.ai/hs-fs/hubfs/Shipping%20Label%20Settings4-png.png?width=670&height=350&name=Shipping%20Label%20Settings4-png.png) 8\. Select a package type to use the pre-defined package dimensions supported by the carrier. This field only appears if the service carrier you choose has preset package dimensions. The package type is ignored if you set custom package dimensions. 9\. Enable *Generate Forward Shipping Labels* toggle to generate the return label as a regular shipping label (this is relevant if you’re using a carrier or level that doesn’t offer dedicated return labels). 10\. Enable *Require Recipient Signature* toggle to require the receiver’s signature when the package is returned. 11\. Enable*Ignore address validation* toggle to skip address validation during label request.  12\. Select a label type to send to your customers: - Only a printable label - Only a QR code - QR code and/or printable label **Note:** To offer QR codes, make sure the carrier and service level you’ve selected support QR codes. ![](https://support.returngo.ai/hs-fs/hubfs/Shipping%20Label%20Settings2-png-1.png?width=670&height=345&name=Shipping%20Label%20Settings2-png-1.png) 13\. Set the weight that will be used as a substitute for the item weight if the item has an invalid or undefined weight in your shop admin product details. 14\. Enable *Use custom package dimensions* toggle to set a custom length, width, and height for your packages. Some services require custom package dimensions, such as USPS First Class Mail, FedEx Ground, and UPS Mail Innovation. 15\. Select which email address the carrier should send notifications about the shipment status to.  16\. Click on the *save* icon to save your changes. ![](https://support.returngo.ai/hs-fs/hubfs/Shipping%20Label%20Settings3-png.png?width=670&height=395&name=Shipping%20Label%20Settings3-png.png) **Note:** To customize the size of the return label file, please [**contact ReturnGO support**](https://support.returngo.ai/contacting-returngo-support?hsLang=en). ### Customizing the Shipping Label Fee Text You can edit what the return label fee is called in the return portal. To customize the fee text that appears in the portal: 1. Go to [**Settings \>** **Portal \> Content.**](https://app.returngo.ai/dashboard/settings/portals/content) 2. Click **TRANSLATE**. ![Shipping Label Fee Text](https://support.returngo.ai/hs-fs/hubfs/Shipping%20Label%20Fee%20Text.png?width=644&height=253&name=Shipping%20Label%20Fee%20Text.png) 3. Select the language you want to customize. ![Edit language](https://support.returngo.ai/hs-fs/hubfs/Edit%20language.png?width=670&height=220&name=Edit%20language.png) 4. Open the *Return Portal* section. ![Return Portal text](https://support.returngo.ai/hs-fs/hubfs/Return%20Portal%20text.png?width=670&height=370&name=Return%20Portal%20text.png) 5. Search for *Return Label Fee*. 6. Edit the content. ![Edit shipping fee](https://support.returngo.ai/hs-fs/hubfs/Edit%20shipping%20fee.png?width=655&height=80&name=Edit%20shipping%20fee.png) 7. Click **SAVE** to save your changes. ![Click save](https://support.returngo.ai/hs-fs/hubfs/Click%20save.png?width=670&height=65&name=Click%20save.png) **Note:** ReturnGO includes the Order ID and RMA ID when sending data to the connected shipping provider to generate return labels. However, whether this information appears on the final shipping label depends on the carrier. ### Label Type Behavior When you choose *auto-select-cheapest* in the service level, the system automatically selects the most affordable shipping option, overriding any other preferences you've set. Your connected shipping provider generates shipping labels, and the label format, such as a printable label or a QR code, depends on what the selected carrier and service level support. **Example:**  If *auto-select-cheapest* is enabled and the cheapest shipping option uses QR codes, you'll receive a QR code label even if you previously specified a different label type preference. The cost-saving setting takes priority over label format preferences.  - [Account & Setup](https://support.returngo.ai/account-setup?hsLang=en#main-content) - [Getting Started](https://support.returngo.ai/account-setup?hsLang=en#getting-started) - [Installing ReturnGO](https://support.returngo.ai/account-setup?hsLang=en#installing-returngo) - [Account Settings](https://support.returngo.ai/account-setup?hsLang=en#account-settings) - [Billing](https://support.returngo.ai/account-setup?hsLang=en#billing) - [Portal Customization](https://support.returngo.ai/account-setup?hsLang=en#portal-customization) - [Emails](https://support.returngo.ai/account-setup?hsLang=en#emails) - [FAQs](https://support.returngo.ai/account-setup?hsLang=en#faqs) - [Returns Management](https://support.returngo.ai/returns-management?hsLang=en#main-content) - [Processing Returns](https://support.returngo.ai/returns-management?hsLang=en#processing-returns) - [Return Portals](https://support.returngo.ai/returns-management?hsLang=en#return-portals) - [Advanced Returns Management](https://support.returngo.ai/returns-management?hsLang=en#advanced-returns-management) - [Return Methods](https://support.returngo.ai/returns-management?hsLang=en#return-methods) - [Return Policy](https://support.returngo.ai/returns-management?hsLang=en#return-policy) - [Automation](https://support.returngo.ai/returns-management?hsLang=en#automation) - [Inventory](https://support.returngo.ai/returns-management?hsLang=en#inventory) - [Return Reasons](https://support.returngo.ai/returns-management?hsLang=en#return-reasons) - [Warranty Management](https://support.returngo.ai/returns-management?hsLang=en#warranty-management) - [Return Resolutions](https://support.returngo.ai/return-resolutions?hsLang=en#main-content) - [Refunds](https://support.returngo.ai/return-resolutions?hsLang=en#refunds) - [Exchanges](https://support.returngo.ai/return-resolutions?hsLang=en#exchanges) - [Other Resolutions](https://support.returngo.ai/return-resolutions?hsLang=en#other-resolutions) - [Return Shipping](https://support.returngo.ai/return-shipping?hsLang=en#main-content) - [Ship by ReturnGO](https://support.returngo.ai/return-shipping?hsLang=en#ship-by-returngo) - [Shipping Labels](https://support.returngo.ai/return-shipping?hsLang=en#shipping-labels) - [Shipping Settings](https://support.returngo.ai/return-shipping?hsLang=en#shipping-settings) - [QR Codes](https://support.returngo.ai/return-shipping?hsLang=en#qr-codes) - [Shipping Integrations](https://support.returngo.ai/shipping-integrations?hsLang=en#main-content) - [Shipping Integrations](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-integrations) - [Shipping Aggregators](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-aggregators) - [Shipping Carriers](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-carriers) - [Drop-Off Services](https://support.returngo.ai/shipping-integrations?hsLang=en#drop-off-services) - [Other Integrations](https://support.returngo.ai/other-integrations?hsLang=en#main-content) - [Helpdesk Integrations](https://support.returngo.ai/other-integrations?hsLang=en#helpdesk-integrations) - [3PL/WMS Integrations](https://support.returngo.ai/other-integrations?hsLang=en#3pl-wms-integrations) - [Fintech Integrations](https://support.returngo.ai/other-integrations?hsLang=en#fintech-integrations) - [Loyalty Integrations](https://support.returngo.ai/other-integrations?hsLang=en#loyalty-integrations) - [Marketing Integrations](https://support.returngo.ai/other-integrations?hsLang=en#marketing-integrations) - [ERP Integrations](https://support.returngo.ai/other-integrations?hsLang=en#erp-integrations) - [ReturnGO API](https://support.returngo.ai/other-integrations?hsLang=en#returngo-api) - [Order Tracking](https://support.returngo.ai/order-tracking?hsLang=en#main-content) - [Order Tracking Portal](https://support.returngo.ai/order-tracking?hsLang=en#order-tracking-portal) - [Order Tracking Notifications](https://support.returngo.ai/order-tracking?hsLang=en#order-tracking-notifications) - [Analytics](https://support.returngo.ai/analytics?hsLang=en#main-content) - [Analytics](https://support.returngo.ai/analytics?hsLang=en#analytics) - [Reports](https://support.returngo.ai/analytics?hsLang=en#reports) - [Legacy Features](https://support.returngo.ai/legacy-features?hsLang=en) [![Chill listening crop-3](https://support.returngo.ai/hs-fs/hubfs/RETURNGO%20BLUE.png?width=162&height=24&name=RETURNGO%20BLUE.png "Chill listening crop-3")](https://returngo.ai) knowledge Base Copyright © 2026, ReturnGO