--- title: Testing the Return Portal description: Once you have your ReturnGO account set up, you can test out your return portal and see how it looks for your customers. --- [Skip to content](https://support.returngo.ai/testing-the-return-portal#main-content) English Show submenu for translations [Customer portal](https://support.returngo.ai/tickets-view?hsLang=en) ![ReturnGO Logo-1](https://support.returngo.ai/hs-fs/hubfs/ReturnGO%20Logo-1.png?width=198&height=30&name=ReturnGO%20Logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://support.returngo.ai/tickets-view) - Go to returngo.ai Go to returngo.ai Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.returngo.ai/?hsLang=en) 2. [Account & Setup](https://support.returngo.ai/account-setup?hsLang=en) 3. [Getting Started](https://support.returngo.ai/account-setup?hsLang=en#getting-started) # Testing the Return Portal Last Updated: March 23, 2026 Once you have your ReturnGO account set up, you can test out your return portal and see how it looks for your customers.  ### Testing the Return Portal There are two ways to test the return portal:  #### Preview Mode In [**preview mode**](https://support.returngo.ai/preview-mode?hsLang=en), you will be able to see what the return portal looks like without actually processing a return.  In this mode, no RMAs will be generated, no emails will be triggered, etc.  Use preview mode to test the different possible resolutions and selections on your return portal. You can use a real order from your store and play with the settings to see what happens without any side effects. **Note:** The preview mode only works for orders that don’t have an existing RMA.  To access preview mode:  1. Go to your[**Home**](https://app.returngo.ai/dashboard) page. 2. Click on the **PREVIEW MODE** button. ![Testing the Return Portal 1](https://support.returngo.ai/hs-fs/hubfs/Testing%20the%20Return%20Portal%201.png?width=670&height=316&name=Testing%20the%20Return%20Portal%201.png) A tab will open in your browser and show your return portal with a *Preview Mode* label in the upper-right corner to remind you that you are in preview mode. ![Preview mode](https://support.returngo.ai/hs-fs/hubfs/Preview%20mode.png?width=670&height=363&name=Preview%20mode.png) #### 2.Live Portal via Test Order To test the live portal through a test order:  1. Create a test order in your eCommerce store. 2. Ensure that the order has already been marked as *Fulfilled*. 3. Go to your return portal as if you were a customer, and try to return it. 4. Fulfilled orders will test your enabled refund and exchange resolutions. 5. Unfulfilled orders can also be tested for *Cancel Order* resolutions. 6. If *Cancel Order* is not in use or disabled, it will show how such orders will behave in the return portal. If enabled, it will let you test this scenario. **To access your live return portal:**  1. Go to your [**Home**](https://app.returngo.ai/dashboard)page. 2. Clickon the *copy* icon next to your portal URL. Learn more about how to integrate your eCommerce store to ReturnGO and create your return portal URL [**here**](https://support.returngo.ai/integrating-your-return-portal?hsLang=en). #### Test Order vs Real Order When a test order is used on the live portal, it will enable you to simulate the full flow of the return portal from the customer’s point of view including receiving RMA status updates via email notifications.  While using a real order in preview mode will save you the hassle of creating a test order, it will not give you the same whole experience since no actual actions are executed in this mode. For example, you won’t be able to preview the email notifications that come with submitting a request.  - [Account & Setup](https://support.returngo.ai/account-setup?hsLang=en#main-content) - [Getting Started](https://support.returngo.ai/account-setup?hsLang=en#getting-started) - [Installing ReturnGO](https://support.returngo.ai/account-setup?hsLang=en#installing-returngo) - [Account Settings](https://support.returngo.ai/account-setup?hsLang=en#account-settings) - [Billing](https://support.returngo.ai/account-setup?hsLang=en#billing) - [Portal Customization](https://support.returngo.ai/account-setup?hsLang=en#portal-customization) - [Emails](https://support.returngo.ai/account-setup?hsLang=en#emails) - [FAQs](https://support.returngo.ai/account-setup?hsLang=en#faqs) - [Returns Management](https://support.returngo.ai/returns-management?hsLang=en#main-content) - [Processing Returns](https://support.returngo.ai/returns-management?hsLang=en#processing-returns) - [Return Portals](https://support.returngo.ai/returns-management?hsLang=en#return-portals) - [Advanced Returns Management](https://support.returngo.ai/returns-management?hsLang=en#advanced-returns-management) - [Return Methods](https://support.returngo.ai/returns-management?hsLang=en#return-methods) - [Return Policy](https://support.returngo.ai/returns-management?hsLang=en#return-policy) - [Automation](https://support.returngo.ai/returns-management?hsLang=en#automation) - [Inventory](https://support.returngo.ai/returns-management?hsLang=en#inventory) - [Return Reasons](https://support.returngo.ai/returns-management?hsLang=en#return-reasons) - [Warranty Management](https://support.returngo.ai/returns-management?hsLang=en#warranty-management) - [Return Resolutions](https://support.returngo.ai/return-resolutions?hsLang=en#main-content) - [Refunds](https://support.returngo.ai/return-resolutions?hsLang=en#refunds) - [Exchanges](https://support.returngo.ai/return-resolutions?hsLang=en#exchanges) - [Other Resolutions](https://support.returngo.ai/return-resolutions?hsLang=en#other-resolutions) - [Return Shipping](https://support.returngo.ai/return-shipping?hsLang=en#main-content) - [Ship by ReturnGO](https://support.returngo.ai/return-shipping?hsLang=en#ship-by-returngo) - [Shipping Labels](https://support.returngo.ai/return-shipping?hsLang=en#shipping-labels) - [Shipping Settings](https://support.returngo.ai/return-shipping?hsLang=en#shipping-settings) - [QR Codes](https://support.returngo.ai/return-shipping?hsLang=en#qr-codes) - [Shipping Integrations](https://support.returngo.ai/shipping-integrations?hsLang=en#main-content) - [Shipping Integrations](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-integrations) - [Shipping Aggregators](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-aggregators) - [Shipping Carriers](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-carriers) - [Drop-Off Services](https://support.returngo.ai/shipping-integrations?hsLang=en#drop-off-services) - [Other Integrations](https://support.returngo.ai/other-integrations?hsLang=en#main-content) - [Helpdesk Integrations](https://support.returngo.ai/other-integrations?hsLang=en#helpdesk-integrations) - [3PL/WMS Integrations](https://support.returngo.ai/other-integrations?hsLang=en#3pl-wms-integrations) - [Fintech Integrations](https://support.returngo.ai/other-integrations?hsLang=en#fintech-integrations) - [Loyalty Integrations](https://support.returngo.ai/other-integrations?hsLang=en#loyalty-integrations) - [Marketing Integrations](https://support.returngo.ai/other-integrations?hsLang=en#marketing-integrations) - [ERP Integrations](https://support.returngo.ai/other-integrations?hsLang=en#erp-integrations) - [ReturnGO API](https://support.returngo.ai/other-integrations?hsLang=en#returngo-api) - [Order Tracking](https://support.returngo.ai/order-tracking?hsLang=en#main-content) - [Order Tracking Portal](https://support.returngo.ai/order-tracking?hsLang=en#order-tracking-portal) - [Order Tracking Notifications](https://support.returngo.ai/order-tracking?hsLang=en#order-tracking-notifications) - [Analytics](https://support.returngo.ai/analytics?hsLang=en#main-content) - [Analytics](https://support.returngo.ai/analytics?hsLang=en#analytics) - [Reports](https://support.returngo.ai/analytics?hsLang=en#reports) - [Legacy Features](https://support.returngo.ai/legacy-features?hsLang=en) [![Chill listening crop-3](https://support.returngo.ai/hs-fs/hubfs/RETURNGO%20BLUE.png?width=162&height=24&name=RETURNGO%20BLUE.png "Chill listening crop-3")](https://returngo.ai) knowledge Base Copyright © 2026, ReturnGO