--- title: Integrating Your Return Portal to Your Shopify Store description: To add a return portal to your store, you need to integrate ReturnGO into your Shopify store and add the return portal to your site. --- [Skip to content](https://support.returngo.ai/integrating-your-return-portal#main-content) English Show submenu for translations [Customer portal](https://support.returngo.ai/tickets-view?hsLang=en) ![ReturnGO Logo-1](https://support.returngo.ai/hs-fs/hubfs/ReturnGO%20Logo-1.png?width=198&height=30&name=ReturnGO%20Logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://support.returngo.ai/tickets-view) - Go to returngo.ai Go to returngo.ai Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.returngo.ai/?hsLang=en) 2. [Account & Setup](https://support.returngo.ai/account-setup?hsLang=en) 3. [Installing ReturnGO](https://support.returngo.ai/account-setup?hsLang=en#installing-returngo) # Integrating Your Return Portal to Your Shopify Store Last Updated: June 9, 2026 To add a return portal to your store, you need to integrate ReturnGO into your Shopify store and add the return portal to your site. **Tip:** Looking for information on how to install ReturnGO on Shopify? [**Click here**](https://support.returngo.ai/installing-returngo?hsLang=en). #### Capabilities As part of the return portal integration, you can: - Enable the integration to your Shopify store. - Set up a proxy path for your return portal. - Generate a return portal URL. - Add a custom portal URL for hosting the return portal on a custom page. #### How to Integrate ReturnGO into Your Store To integrate ReturnGO with your Shopify store:  1. Go to **[Settings \> Integrations.](https://app.returngo.ai/dashboard/settings/integrations/products-services)** 2. Open the *Shopify Integration* section. 3. Enable the *Integrate into Your Store* toggle. 4. Click on the *save* icon to apply changes. ![Integrate ReturnGO into Your Store](https://support.returngo.ai/hs-fs/hubfs/Integrate%20ReturnGO%20into%20Your%20Store.png?width=670&height=282&name=Integrate%20ReturnGO%20into%20Your%20Store.png) By following the steps above, your return portal will be integrated into your store. **Note:** You will need to have at least one return method and one policy rule set up before you can enable the Shopify integration. On this page, you can also [**customize your return portal URL**](https://support.returngo.ai/modifying-return-portal-url?hsLang=en) and copy the full portal URL that you can link to from your return policy, product pages, emails, and more. ![Custom return portal URL](https://support.returngo.ai/hs-fs/hubfs/Custom%20return%20portal%20URL.png?width=670&height=157&name=Custom%20return%20portal%20URL.png) The return portal URL can also be found on the home page of your ReturnGO dashboard.   ![Integrating Your Return Portal to Your Shopify Store portal url](https://support.returngo.ai/hs-fs/hubfs/Integrating%20Your%20Return%20Portal%20to%20Your%20Shopify%20Store%20portal%20url.png?width=668&height=321&name=Integrating%20Your%20Return%20Portal%20to%20Your%20Shopify%20Store%20portal%20url.png) ### Adding Your Portal to Your Store Site To add your return portal URL to your Shopify store: 1. Log in to your Shopify store admin. 2. From your dashboard, click on **Online Store \> Navigation**. 3. Choose where you would like to place the return portal (i.e header, footer). ![Shopify\_Portal1](https://support.returngo.ai/hs-fs/hubfs/Shopify_Portal1.png?width=670&height=323&name=Shopify_Portal1.png) 4. Click on **ADD MENU ITEM**. 5. Enter the desired display name for your return portal (i.e Start a Return, Return Portal, Returns & Exchanges) 6. Enter the return portal link. ![Shopify\_Portal2](https://support.returngo.ai/hs-fs/hubfs/Shopify_Portal2.png?width=670&height=361&name=Shopify_Portal2.png) 7. Click **ADD.** 8. Click **SAVE**. ![Shopify\_Portal3](https://support.returngo.ai/hs-fs/hubfs/Shopify_Portal3.png?width=670&height=153&name=Shopify_Portal3.png) ### Optimizing Script Loading for Your Store By default, ReturnGO loads a script across all pages of your store to ensure full functionality, including features like *Cart Widget, Credit Widget, and Shop Now.* If you're looking to optimize your store’s performance and you only need the return portal functionality, you can [**create a custom page**](https://support.returngo.ai/advanced-styling-customization?hsLang=en) and embed the portal directly on it. This setup ensures that the ReturnGO script loads only on the return portal page. If you are using a custom page for the return portal and want to use features like [**Shop Now**](https://support.returngo.ai/shop-now?hsLang=en), which require the script to run on all pages, you can use ReturnGO’s app embed extension for those features. - [Account & Setup](https://support.returngo.ai/account-setup?hsLang=en#main-content) - [Getting Started](https://support.returngo.ai/account-setup?hsLang=en#getting-started) - [Installing ReturnGO](https://support.returngo.ai/account-setup?hsLang=en#installing-returngo) - [Account Settings](https://support.returngo.ai/account-setup?hsLang=en#account-settings) - [Billing](https://support.returngo.ai/account-setup?hsLang=en#billing) - [Portal Customization](https://support.returngo.ai/account-setup?hsLang=en#portal-customization) - [Emails](https://support.returngo.ai/account-setup?hsLang=en#emails) - [FAQs](https://support.returngo.ai/account-setup?hsLang=en#faqs) - [Returns Management](https://support.returngo.ai/returns-management?hsLang=en#main-content) - [Processing Returns](https://support.returngo.ai/returns-management?hsLang=en#processing-returns) - [Return Portals](https://support.returngo.ai/returns-management?hsLang=en#return-portals) - [Advanced Returns Management](https://support.returngo.ai/returns-management?hsLang=en#advanced-returns-management) - [Return Methods](https://support.returngo.ai/returns-management?hsLang=en#return-methods) - [Return Policy](https://support.returngo.ai/returns-management?hsLang=en#return-policy) - [Automation](https://support.returngo.ai/returns-management?hsLang=en#automation) - [Inventory](https://support.returngo.ai/returns-management?hsLang=en#inventory) - [Return Reasons](https://support.returngo.ai/returns-management?hsLang=en#return-reasons) - [Warranty Management](https://support.returngo.ai/returns-management?hsLang=en#warranty-management) - [Return Resolutions](https://support.returngo.ai/return-resolutions?hsLang=en#main-content) - [Refunds](https://support.returngo.ai/return-resolutions?hsLang=en#refunds) - [Exchanges](https://support.returngo.ai/return-resolutions?hsLang=en#exchanges) - [Other Resolutions](https://support.returngo.ai/return-resolutions?hsLang=en#other-resolutions) - [Return Shipping](https://support.returngo.ai/return-shipping?hsLang=en#main-content) - [Ship by ReturnGO](https://support.returngo.ai/return-shipping?hsLang=en#ship-by-returngo) - [Shipping Labels](https://support.returngo.ai/return-shipping?hsLang=en#shipping-labels) - [Shipping Settings](https://support.returngo.ai/return-shipping?hsLang=en#shipping-settings) - [QR Codes](https://support.returngo.ai/return-shipping?hsLang=en#qr-codes) - [Shipping Integrations](https://support.returngo.ai/shipping-integrations?hsLang=en#main-content) - [Shipping Integrations](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-integrations) - [Shipping Aggregators](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-aggregators) - [Shipping Carriers](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-carriers) - [Drop-Off Services](https://support.returngo.ai/shipping-integrations?hsLang=en#drop-off-services) - [Other Integrations](https://support.returngo.ai/other-integrations?hsLang=en#main-content) - [Helpdesk Integrations](https://support.returngo.ai/other-integrations?hsLang=en#helpdesk-integrations) - [3PL/WMS Integrations](https://support.returngo.ai/other-integrations?hsLang=en#3pl-wms-integrations) - [Fintech Integrations](https://support.returngo.ai/other-integrations?hsLang=en#fintech-integrations) - [Loyalty Integrations](https://support.returngo.ai/other-integrations?hsLang=en#loyalty-integrations) - [Marketing Integrations](https://support.returngo.ai/other-integrations?hsLang=en#marketing-integrations) - [ERP Integrations](https://support.returngo.ai/other-integrations?hsLang=en#erp-integrations) - [ReturnGO API](https://support.returngo.ai/other-integrations?hsLang=en#returngo-api) - [Order Tracking](https://support.returngo.ai/order-tracking?hsLang=en#main-content) - [Order Tracking Portal](https://support.returngo.ai/order-tracking?hsLang=en#order-tracking-portal) - [Order Tracking Notifications](https://support.returngo.ai/order-tracking?hsLang=en#order-tracking-notifications) - [Analytics](https://support.returngo.ai/analytics?hsLang=en#main-content) - [Analytics](https://support.returngo.ai/analytics?hsLang=en#analytics) - [Reports](https://support.returngo.ai/analytics?hsLang=en#reports) - [Legacy Features](https://support.returngo.ai/legacy-features?hsLang=en) [![Chill listening crop-3](https://support.returngo.ai/hs-fs/hubfs/RETURNGO%20BLUE.png?width=162&height=24&name=RETURNGO%20BLUE.png "Chill listening crop-3")](https://returngo.ai) knowledge Base Copyright © 2026, ReturnGO