Configuring Return Guard

 

In order to go live and start offering Return Guard return coverage to customers, you'll need to configure and set up Return Guard.

Return Guard Onboarding

To start using Return Guard, install ReturnGO from Shopify, then:

1. Select the FREE WITH RETURN GUARD plan on the plan selection screen.

2. Click CONTINUE ONBOARDING.

3. Choose the return types you support. A default policy rule will be created for each selected type. You can adjust settings and add more rules later. 

4. Click CONTINUE ONBOARDING after selecting the return types.

5. Create your first return method. This will create your first default return method, which will use Ship by Return Guard labels.

To create your first default return method, you need to set a return address and restocking location. You can change or add more addresses later in your settings. 

When selecting a return address, you can choose either an existing Shopify online inventory location or set a custom address.

6. Click CONTINUE ONBOARDING to proceed.

7. Click SET UP NOW to enable Return Guard. This will open a new tab where you can enable the ReturnGO app extension in Shopify. You can also enable this later if you prefer.

• Enable the ReturnGO app extension.
• Save the changes to confirm the setup.
• Go back to the ReturnGO dashboard to continue the onboarding process.

8. Choose where to show Return Guard on your online store so your customers will easily be able to add it to their order.

• Click SET UP NOW – This will open the Shopify Theme editor in a new tab.
• Position the Return Guard block – Add the Return Guard block to your product page, cart page, or any other pages that supoprt app blocks. In your theme editor, find the pages you want Return Guard to appear on, and add the app block in the location you want.

• Press the SAVE button to save the changes and add the Return Guard block to your store.
• Go back to the ReturnGO dashboard to continue onboarding.

9. Click FINISH & ACTIVATE PORTAL to activate your return portal. After completing the onboarding flow, Return Guard will not be actively offered on your store yet - you will need to enable it from the Return Guard settings page once you’re done configuring all your settings and adding your portal URL to your site.

10. Check the What's Next screen for additional setup options that help you finalize your ReturnGO setup by offering three key actions:

• Adjust Your Policies & Settings: Set up the return options and policy rules you want to support.
• Test Your Return Portal: Preview the return portal to make sure the flow works correctly.
• Publish Your Return Portal: Add the portal link to your website so customers can easily access it.

11. Click GET STARTED NOW to finish onboarding and go to your dashboard. You'll be automatically redirected to Shopify to accept the new plan, after which you can continue configuring your settings and go live.

Configuring Return Guard

After completing onboarding, you must enable Return Guard from the Return Guard settings page within 21 days. Otherwise, you’ll be blocked from the system except for the Return Guard settings and subscription plans pages. A reminder bar will stay at the top of your dashboard until it’s activated. Make sure to finish setting it up to avoid restrictions.

To go live with Return Guard:

1. Customize your return policy rules and ensure the return method is set to a Ship by Return Guard method.
2. Configure any additional settings you need.
3. Publish your return portal.
4. Go to Return Guard.
5. Customize your Return Guard settings.
6. Customize your Return Guard content.
7. When everything is set up and your portal is live on your store, enable Return Guard on your store to start offering the return coverage option to customers.

How to Customize Return Guard Settings

To customize Return Guard configurations:

1. Go to Return Guard.
2. Open the Settings section.
3. Enable Offer Return Guard to Customers.
4. Choose how return fees are handled for orders covered by Return Guard:
   • Waive all fees: All return fees are waived for covered returns.
   • Waive return label fee only: Only the return label fee is waived, while other return fees can still apply.

5. Click on the save icon to save your changes.

How to Customize Return Guard Content

1. Go to Return Guard.
2. Open the Content section.
3. Set the Return Guard description, which is the text that will appear when offering the return coverage option to customers in your store.
4. Add a portal title for covered returns. This appears in the return portal when a customer returns an order that is covered by Return Guard.
5. Add a portal explanation for covered returns. This appears in the return portal when a customer returns an order that is covered by Return Guard.
6. Click on the save icon to save your changes.

Switching from Return Guard to a Different Plan

If you decide to switch from the Return Guard plan to another ReturnGO plan, you’ll need to manually update return methods that are using Ship by Return Guard to another shipping solution.

Ship by Return Guard is only available on the Return Guard plan. If you switch to a different plan, you'll need to update any return methods using Ship by Return Guard to use a different shipping connection.

To update your return methods:

1. Go to the Settings > Return Methods.
2. Open the Ship with pre-paid label section.
3. Select a return method to edit.
   
4. Open the Shipping Label Settings section.
5. Set the Connection to Ship by ReturnGO.

6. Select a carrier/service level.

7. Click on the save icon to save your changes.

Your return policy rules are linked to your return methods, so if you update a return method’s shipping connection, any policy rules using that return method will continue to work properly. Just make sure that all your policy rules are using supported return methods.