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Creating a White Label Portal

Last Updated: April 22, 2026

Remove the ReturnGO logo from your return portal to make it a white label portal. This helps provide a fully-branded, consistent experience for your customers.

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Requirements

This feature is included in the Pro and Enterprise plans and is available as an add-on.

To enable the White Label Portal add-on, you'll need to meet the following requirements:

  • Admin or owner user role permissions on ReturnGO.
  • Store owners and staff with View Billing and Receive Billing Emails permissions on Shopify.
  • The ReturnGO free trial has ended.

How to White-Label Your Portal

To remove the ReturnGO branding from your portal:

  1. Click the account icon in the top-right corner of your ReturnGO dashboard.

  2. Click on STORE ACCOUNT
    enable an add-on
  3. In the Manage Add-Ons section, enable the toggle next to the White Label Portal add-on.
  4. Click UPDATE BILLING.
    White label portal 1
  5. In the Add-Ons Summary dialog box, review the new monthly billing, then click APPROVE BILLING. You will be redirected to Shopify.
    White label portal 2
  6. In the Shopify Approve Subscription page, click APPROVE.