Creating a White Label Portal

Remove the ReturnGO logo from your return portal to make it a white label portal. This helps provide a fully-branded, consistent experience for your customers.

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This feature is included in the Pro and Enterprise plans and is available as an add-on.

To enable the White Label Portal add-on, you'll need to meet the following requirements:

  • Admin or owner user role permissions on ReturnGO.
  • Store owners and staff with View Billing and Receive Billing Emails permissions on Shopify.
  • The ReturnGO free trial has ended.

How to White-Label Your Portal

To remove the ReturnGO branding from your portal:

  1. Click on your email address at the top-right of the dashboard.
  2. Click on STORE ACCOUNT.

3. In the Manage Add-Ons section, enable the toggle next to the White Label Portal add-on.


5. In the Add-Ons Summary dialog box, review the new monthly billing, then click APPROVE BILLING. You will be redirected to Shopify.

6. In the Shopify Approve Subscription page, click APPROVE.