Portal Customization
      Back to home
      1. Knowledge Base
      2. Account & Setup
      3. Portal Customization

      Creating a White Label Portal

      Last Updated: October 5, 2025

      Remove the ReturnGO logo from your return portal to make it a white label portal. This helps provide a fully-branded, consistent experience for your customers.

      addons 2

      Requirements

      This feature is included in the Pro and Enterprise plans and is available as an add-on.

      To enable the White Label Portal add-on, you'll need to meet the following requirements:

      • Admin or owner user role permissions on ReturnGO.
      • Store owners and staff with View Billing and Receive Billing Emails permissions on Shopify.
      • The ReturnGO free trial has ended.

      How to White-Label Your Portal

      To remove the ReturnGO branding from your portal:

      1. Click on your email address at the top-right of the dashboard.
      2. Click on STORE ACCOUNT.

      3. In the Manage Add-Ons section, enable the toggle next to the White Label Portal add-on.
      4. Click UPDATE BILLING.

      White label portal 1

      5. In the Add-Ons Summary dialog box, review the new monthly billing, then click APPROVE BILLING. You will be redirected to Shopify.

      White label portal 2

      6. In the Shopify Approve Subscription page, click APPROVE.