Auto-refund is a policy rule setting that automates the issuing of refunds upon meeting certain conditions.

Auto-refund triggers can be configured to one of the following: 

  • Items have been validated
  • RMA is approved
  • Shipment is in transit
  • Shipment has been received

Additionally, it can be triggered immediately or delayed by a number of hours or days.


This feature can be added as an add-on.

  • This feature can be configured for refund to payment method, gift card and store credit-type policy rules.
  • If the trigger used is Shipment is in transit, then an integration with a shipping service that supports live tracking status updates is required.

How to Set Up Auto-Refunds

To enable automatic refunds:

  1. Go to Settings > Return Policy
  2. Open the Return section to configure an existing refund policy rule.
  3. Click the pencil icon to the right of the policy rule to configure it.

4. Open the RMA Handling Process section.

5. Choose AUTOMATIC in the Refund Process setting.

6. Set the event that will trigger the refund.

7. Set the timing of the trigger.

8. Click on the save icon to save your changes.

Tip: The configuration shown in the example image means that the refund will be automatically processed a day after you receive the return shipment.