Auto-refund is a policy rule setting that automates the issuing of refunds upon meeting certain conditions.


Auto-refund triggers can be configured to one of the following: 

  • Items have been validated
  • RMA is approved
  • Shipment is in transit
  • Shipment has been received

Additionally, it can be triggered immediately or delayed by a number of hours or days.


  • This feature is available to PRO plan customers.
  • This feature can be configured for refund to payment method, gift card and store credit-type policy rules.
  • If the trigger used is Shipment is in-transit, then an integration with a shipping service that supports live tracking status updates is required.