Integration With AIMS360

ReturnGO integrates with AIMS360 to help you streamline your returns management. AIMS360 is a cloud-based ERP system designed to help merchants in the apparel industry manage their entire product lifecycle.


The ReturnGO-AIMS360 integration supports:

  • Creating an RMA on AIMS360.
  • Marking received items on AIMS360 as returned, restockable, and restocked on ReturnGO.


Contact ReturnGO support with the below information in order to be integrated.

To connect your AIMS360 account to ReturnGO, you’ll need the following information:

  • AIMS360 Client ID
  • AIMS360 API Secret
  • AIMS360 Username
  • AIMS360 Password
  • Default Return Warehouse ID
  • Default Return Reason ID

How it Works

Create RMAs on AIMS360

This integration enables the automatic creation of RMAs on AIMS360 when an RMA is approved in ReturnGO.

Item Validation and Restocking Features

When a credit note is issued in AIMS360, the validation status on ReturnGO is updated, marking items as received, validated, and restocked through AIMS360.

This enables you to set auto-refund automation rules based on item validation.

Note: When restocking is done through AIMS360, the restock option on ReturnGO will be disabled.

Troubleshooting the Integration 

Many of the issues encountered related to integration can be identified during setup. 

Here are a few things you can check to try and fix such issues: 

Setup Issues 

Make sure your API credentials are accurate. 

  • There should be no extra spaces before or after each API entry. 
  • Make sure you are using live or production API credentials, and not dev or test APIs. 
  • Try to re-generate a new API key and reconnect. 

AIMS360-Related Issues 

For AIMS360-related issues, please contact AIMS360 support.

For any other issues, feel free to contact ReturnGO support through chat or email.