--- title: Integration with DHL DE Returns description: ReturnGO integrates with DHL DE Returns to help you manage your return shipping. --- [Skip to content](https://support.returngo.ai/integration-with-dhl-de#main-content) English Show submenu for translations [Customer portal](https://support.returngo.ai/tickets-view?hsLang=en) ![ReturnGO Logo-1](https://support.returngo.ai/hs-fs/hubfs/ReturnGO%20Logo-1.png?width=198&height=30&name=ReturnGO%20Logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://support.returngo.ai/tickets-view) - Go to returngo.ai Go to returngo.ai Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.returngo.ai/?hsLang=en) 2. [Shipping Integrations](https://support.returngo.ai/shipping-integrations?hsLang=en) 3. [Shipping Carriers](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-carriers) # Integration with DHL DE Returns Last Updated: May 12, 2026 ReturnGO integrates with [**DHL DE Returns**](https://www.dhl.de/en/geschaeftskunden/paket/leistungen-und-services/retoure.html) to help you manage your return shipping. DHL DE is a shipping carrier that provides logistics and fulfillment solutions tailored for eCommerce businesses, allowing seamless return management for customers in Germany and other supported countries. **Note:** This is a separate integration from [**DHL Express.**](https://support.returngo.ai/integration-with-dhl-express?hsLang=en) For the best experience, it’s recommended to use [**Ship by ReturnGO**](https://support.returngo.ai/ship-by-returngo?hsLang=en), ReturnGO’s built-in shipping solution. Ship by ReturnGO is available on all plans and needs no integration. ### Capabilities The ReturnGO-DHL DE Returns integration supports: - Printable return labels - QR codes - International shipping - Supports return shipments from the following countries: - Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, United Kingdom, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus. | **Return Labels** | **Return Tracking** | **QR Codes** | **Auto Select Cheapest** | **International Shipping** | | --- | --- | --- | --- | --- | | ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXcak3xj1txFYuCUh2KAZFVxAZPD5VbK8ixesVvxbmw6MdVtlKropT6BwrOcu48FRn0CLT_1g7TCkUVHTEC6R5GECCWOwQRLgCCIlAmu0iwPLzibwbooq4gUz7bEQ0qLGVbI65LEXw?key=sTOVO-evhO32fUNyw3aP4c5m) | ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXdZlVv97t1WWG6M5qnjUO45LooSFFwn9hUMQLB5JvHFFirH6i7qFVPgdV6tWNxzp9vCdfXOrMAxYFd77FhOV3iZD6v1bwnEJ7Dj5O4tip6lJ9aWaHnyyxaO11prMxyeieQv5sAv?key=sTOVO-evhO32fUNyw3aP4c5m) | ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXcak3xj1txFYuCUh2KAZFVxAZPD5VbK8ixesVvxbmw6MdVtlKropT6BwrOcu48FRn0CLT_1g7TCkUVHTEC6R5GECCWOwQRLgCCIlAmu0iwPLzibwbooq4gUz7bEQ0qLGVbI65LEXw?key=sTOVO-evhO32fUNyw3aP4c5m) | ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXdZlVv97t1WWG6M5qnjUO45LooSFFwn9hUMQLB5JvHFFirH6i7qFVPgdV6tWNxzp9vCdfXOrMAxYFd77FhOV3iZD6v1bwnEJ7Dj5O4tip6lJ9aWaHnyyxaO11prMxyeieQv5sAv?key=sTOVO-evhO32fUNyw3aP4c5m) | ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXcak3xj1txFYuCUh2KAZFVxAZPD5VbK8ixesVvxbmw6MdVtlKropT6BwrOcu48FRn0CLT_1g7TCkUVHTEC6R5GECCWOwQRLgCCIlAmu0iwPLzibwbooq4gUz7bEQ0qLGVbI65LEXw?key=sTOVO-evhO32fUNyw3aP4c5m) | See a full feature [**comparison with other shipping carriers.**](https://returngo.ai/shipping-integrations-comparison/?_gl=1*1was48q*_gcl_au*MTAyMDUxOTk5LjE3MzY4MzY0MTkuMTU3NjY0MDU3MS4xNzM3MjY2MzE4LjE3MzcyNjYzMTc.) ### Requirements To link your DHL DE account with ReturnGO, you will need: - A Premium plan or higher - DHL DE Returns username - DHL DE Returns password #### Receiver ID Configuration Before integrating DHL DE Returns with ReturnGO, configure receiver IDs on your DHL dashboard for each country to which you receive returns. The receiver IDs should be in the following format: RETURNGO\_{receiver country code}. Example:  RETURNGO\_DE for Germany, RETURNGO\_AT for Austria, etc. **Note:** When configuring return methods, make sure to enter the relevant receiver ID in the *Address Name* field of the corresponding return method. ### Linking Your DHL DE Account to ReturnGO To link your DHL DE account to ReturnGO: 1. Go to **[Settings \> Integrations.](https://app.returngo.ai/dashboard/settings/integrations/products-services)** 2. Click on **ADD PRODUCT OR SERVICE.**  ![Integration with DHL DE Returns](https://support.returngo.ai/hs-fs/hubfs/Integration%20with%20DHL%20DE%20Returns.png?width=644&height=338&name=Integration%20with%20DHL%20DE%20Returns.png) 3. Choose **DHL DE Returns** from the drop-down list.  4. Click on the green check mark. ![Integration DHL DE 2](https://support.returngo.ai/hs-fs/hubfs/Integration%20DHL%20DE%202.png?width=670&height=124&name=Integration%20DHL%20DE%202.png) 5. Enter your credentials.  6. Click **CONNECT**. ![DHL DE](https://support.returngo.ai/hs-fs/hubfs/DHL%20DE.png?width=670&height=284&name=DHL%20DE.png) To test the integration, enable Sandbox mode to use the integration in test mode. ![Sandbox mode](https://support.returngo.ai/hs-fs/hubfs/Sandbox%20mode.png?width=670&height=129&name=Sandbox%20mode.png) ### Adding the Integration to a Return Method Once you've connected the integration, you'll need to add it to a return method: 1. Go to [**Settings \> Return Methods.**](https://app.returngo.ai/dashboard/settings/return-methods)  2. Open the *Ship with pre-paid label* section. 3. Click **ADD RETURN METHOD** or select a return method to edit. ![Integration to a Return Method-1](https://support.returngo.ai/hs-fs/hubfs/Integration%20to%20a%20Return%20Method-1.png?width=644&height=336&name=Integration%20to%20a%20Return%20Method-1.png) 4. Open the *Shipping Label Settings* section.  5. Set *Connection* to **DHL DE Returns. ** 6. Select a service level. ![Return Method DHL DE 2-1](https://support.returngo.ai/hs-fs/hubfs/Return%20Method%20DHL%20DE%202-1.png?width=644&height=337&name=Return%20Method%20DHL%20DE%202-1.png) 7. Open the *Return Address and Restocking Location* section. 8. Add your configured Receiver ID in the *Address Name* field. ![DHL DE Return ID](https://support.returngo.ai/hs-fs/hubfs/DHL%20DE%20Return%20ID.png?width=670&height=213&name=DHL%20DE%20Return%20ID.png) 9. Verify your shipping instructions. 10. Click on the *save* icon to save your changes. ![DHL DE Return ID 2](https://support.returngo.ai/hs-fs/hubfs/DHL%20DE%20Return%20ID%202.png?width=670&height=295&name=DHL%20DE%20Return%20ID%202.png) ### Troubleshooting the Integration Many of the issues encountered related to integration can be identified during setup or label generation.  Here are a few things you can check to try and fix such issues:  #### Setup Issues  **Make sure your API credentials are accurate.** - There should be no extra spaces before or after each API entry. - Make sure you are using live or production API credentials - not dev or test APIs. - Try to re-generate a new API key and try to reconnect.  - If a courier service or service level is not available, contact your shipping service support team to verify which “return” services are available for you.  **Note:** Some carriers support forward deliveries only, returns only, or both.  #### Label Creation Issues  **Verify Your Return Address** - Some carriers require that the return address be registered or linked to your carrier account. - If the address is not associated with your shipping account, the label may fail to generate and display an error such as *No shipping locations found.* - Some carriers may not recognize special characters which might cause issues when generating labels.  - Remove special characters and unnecessary spaces in your return address.  - For example:  - If your store name is “John & Jane Store”, change it to “John and Jane Store”.  - If your store’s contact number has “+” or “( )” signs, remove them. **Verify the Customer’s Address** - ReturnGO collects the order's shipping address when the request is submitted. - In case there are corrections to the customer’s address, reject and resubmit the return request.  **Verify the Item Weight ** - If the total weight of all the items being returned exceeds the service level’s weight limit, then the carrier will reject the label request. #### DHL DE-Related Issues For DHL DE-related issues, please contact [**DHL DE**](https://www.dhl.de/en/geschaeftskunden/paket/leistungen-und-services/retoure.html) support. 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