Integration with DHL DE Returns

ReturnGO integrates with DHL DE Returns to help you manage your return shipping.

DHL DE is a shipping carrier that provides logistics and fulfillment solutions tailored for eCommerce businesses, allowing seamless return management for customers in Germany and other supported countries.

Capabilities

The ReturnGO-DHL DE Returns integration supports:

• Printable return labels
• QR codes
• Live tracking updates
• International shipping
• Supports return shipments from the following countries:
  
  • Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, United Kingdom, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus.

Return Labels	Return Tracking	QR Codes	Auto Select Cheapest	International Shipping

See a full feature comparison with other shipping carriers.

Requirements

To link your DHL DE account with ReturnGO, you will need:

• A Premium plan or higher
• DHL DE Returns username
• DHL DE Returns password

Receiver ID Configuration

Before integrating DHL DE Returns with ReturnGO, configure receiver IDs on your DHL dashboard for each country to which you receive returns. The receiver IDs should be in the following format: RETURNGO_{receiver country code}.

Example: 

RETURNGO_DE for Germany, RETURNGO_AT for Austria, etc.

Linking Your DHL DE Account to ReturnGO

To link your DHL DE account to ReturnGO:

1. Go to Integration > Products & Services.
2. Click on ADD PRODUCT OR SERVICE. 
   
   
3. Choose DHL DE Returns from the drop-down list. 
4. Click on the green check mark.
   
5. Enter your credentials. 
6. Click CONNECT.
   

To test the integration, enable Sandbox mode to use the integration in test mode.

Adding the Integration to a Return Method

Once you've connected the integration, you'll need to add it to a return method:

1. Go to Settings > Return Methods. 
2. Open the Ship with pre-paid label section.
3. Click ADD RETURN METHOD or select a return method to edit.
   
   
4. Open the Shipping Label Settings section. 
5. Set Connection to DHL DE Returns. 
6. Select a service level.
   
7. Open the Return Address and Restocking Location section.
8. Add your configured Receiver ID in the Address Name field.
   
9. Verify your shipping instructions.
10. Click on the save icon to save your changes.
    

Troubleshooting the Integration

Many of the issues encountered related to integration can be identified during setup or label generation. 

Here are a few things you can check to try and fix such issues: 

Setup Issues 

Make sure your API credentials are accurate.

• There should be no extra spaces before or after each API entry.
• Make sure you are using live or production API credentials - not dev or test APIs.
• Try to re-generate a new API key and try to reconnect. 
• If a courier service or service level is not available, contact your shipping service support team to verify which “return” services are available for you. 

Label Creation Issues 

Verify Your Return Address

• Some carriers may not recognize special characters which might cause issues when generating labels. 
• Remove special characters and unnecessary spaces in your return address. 
  • For example: 
    • If your store name is “John & Jane Store”, change it to “John and Jane Store”. 
    • If your store’s contact number has “+” or “( )” signs, remove them.

Verify the Customer’s Address

• ReturnGO collects the order's shipping address when the request is submitted.
• In case there are corrections to the customer’s address, reject and resubmit the return request. 

Verify the Item Weight 

• If the total weight of all the items being returned exceeds the service level’s weight limit, then the carrier will reject the label request.

DHL DE-Related Issues

For DHL DE-related issues, please contact DHL DE support.

For any other issues, feel free to contact ReturnGO Support through chat or email.