ReturnGO integrates with DHL DE Returns to help you manage your return shipping.
DHL DE is a shipping carrier that provides logistics and fulfillment solutions tailored for eCommerce businesses, allowing seamless return management for customers in Germany and other supported countries.
Note: This is a separate integration from DHL Express.
Capabilities
The ReturnGO-DHL DE Returns integration supports:
- Printable return labels
- QR codes
- Live tracking updates
- International shipping
- Supports return shipments from the following countries:
- Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, United Kingdom, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus.
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Return Labels |
Return Tracking |
QR Codes |
Auto Select Cheapest |
International Shipping |
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See a full feature comparison with other shipping carriers.
Requirements
This integration is currently in beta and not yet available to all merchants. Apply to join the beta.
To link your DHL DE account with ReturnGO, you will need:
- DHL DE Returns username
- DHL DE Returns password
Receiver ID Configuration
Before integrating DHL DE Returns with ReturnGO, configure receiver IDs on your DHL dashboard for each country to which you receive returns. The receiver IDs should be in the following format: RETURNGO_{receiver country code}.
Example:
RETURNGO_DE for Germany, RETURNGO_AT for Austria, etc.
Note: Any additional return locations configured in DHL must follow the same naming format and ensure a return location is available for each receiver country.
Linking Your DHL DE Account to ReturnGO
To link your DHL DE account to ReturnGO:
- Go to Integration > Products & Services.
- Click on ADD PRODUCT OR SERVICE.
- Choose DHL DE Returns from the drop-down list.
- Click on the green check mark.
- Enter your credentials.
- Click CONNECT.
To test the integration, enable Sandbox mode to use the integration in test mode.
Adding the Integration to a Return Method
Once you've connected the integration, you'll need to add it to a return method:
- Go to Settings > Return Methods.
- Open the Ship with pre-paid label section.
- Click ADD RETURN METHOD or select a return method to edit.
- Open the Shipping Label Settings section.
- Set Connection to DHL DE Returns.
- Select a service level.
- Verify your return address and shipping instructions.
- Click on the save icon to save your changes.
Troubleshooting the Integration
For DHL DE-related issues, please contact DHL DE support.
For any other issues, feel free to contact ReturnGO Support through chat or email.