--- title: Integration With FedEx description: ReturnGO is FedEx-certified and integrates directly with FedEx to help you manage your return shipping. FedEx is a leading shipping company, providing efficient and reliable shipment services. --- [Skip to content](https://support.returngo.ai/integration-with-fedex#main-content) English Show submenu for translations [Customer portal](https://support.returngo.ai/tickets-view?hsLang=en) ![ReturnGO Logo-1](https://support.returngo.ai/hs-fs/hubfs/ReturnGO%20Logo-1.png?width=198&height=30&name=ReturnGO%20Logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://support.returngo.ai/tickets-view) - Go to returngo.ai Go to returngo.ai Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.returngo.ai/?hsLang=en) 2. [Shipping Integrations](https://support.returngo.ai/shipping-integrations?hsLang=en) 3. [Shipping Carriers](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-carriers) # Integration With FedEx Last Updated: May 20, 2026 ReturnGO is FedEx-certified and integrates directly with FedEx to help you manage your return shipping.**[FedEx](https://www.fedex.com/en-us/home.html)** is a leading shipping company, providing efficient and reliable shipment services. For the best experience, it’s recommended to use [**Ship by ReturnGO**](https://support.returngo.ai/ship-by-returngo?hsLang=en), ReturnGO’s built-in shipping solution. Ship by ReturnGO is available on all plans and needs no integration. ### Capabilities The ReturnGO-FedEx integration supports: - Domestic return labels in the US using the following services: - FedEx Ground Economy (formerly SmartPost) - To learn more about using FedEx Ground Economy, [**click here**](https://support.returngo.ai/integration-with-fedex-ground-economy?hsLang=en). - Priority Overnight - FedEx 2Day - FedEx 2Day® AM - Fedex International Ground - While this service level is called international, it is not truly an international returns service and only domestic returns are currently supported. - QR codes - Offer customers a box-less, label-less return experience by enabling them to drop off their items at one of over 11,000 FedEx or Walgreens locations throughout the US, where they can show their QR code and receive a poly mailer bag. Provide a locator URL in the portal to make it easy for customers to view nearby drop-off locations. - Live return status tracking updates | **Return Labels** | **Return Tracking** | **QR Codes** | **Auto Select Cheapest** | **International Shipping** | | --- | --- | --- | --- | --- | | ![](https://support.returngo.ai/hs-fs/hubfs/Icon%20(34)-png.png?width=18&height=18&name=Icon%20(34)-png.png) | ![](https://support.returngo.ai/hs-fs/hubfs/Icon%20(34)-png.png?width=18&height=18&name=Icon%20(34)-png.png) | ![](https://support.returngo.ai/hs-fs/hubfs/Icon%20(34)-png.png?width=18&height=18&name=Icon%20(34)-png.png) | ![](https://support.returngo.ai/hs-fs/hubfs/Icon%20(35)-png.png?width=18&height=18&name=Icon%20(35)-png.png) | ![](https://support.returngo.ai/hs-fs/hubfs/Icon%20(35)-png.png?width=18&height=18&name=Icon%20(35)-png.png) | See a full feature**[comparison with other shipping carriers](https://returngo.ai/shipping-integrations-comparison/).** **Note:** Direct FedEx integration currently does not support cost-based fees. ### Requirements To connect your FedEx account to ReturnGO, you will need: - A Premium plan or higher - FedEx account number of the account used for returns **Note**: Make sure your FedEx account is enabled for the supported services, to prevent errors during returns. ### Linking Your FedEx Account to ReturnGO To link your FedEx account with ReturnGO: 1. Go to **[Settings \> Integrations.](https://app.returngo.ai/dashboard/settings/integrations/products-services)** 2. Click on **ADD PRODUCT OR SERVICE.** 3. Choose *FedEx*from the drop-down list. 4. Click on the green check mark. ![Linking Your Account to ReturnGO](https://support.returngo.ai/hs-fs/hubfs/Linking%20Your%20Account%20to%20ReturnGO.png?width=670&height=346&name=Linking%20Your%20Account%20to%20ReturnGO.png) 5. Enter your credentials. 6. Click **CONNECT.** ### Adding the Integration to a Return Method Once you've connected the integration, you'll need to add it to a return method: 1. Go to [**Settings \> Return Methods.**](https://app.returngo.ai/dashboard/settings/return-methods) 2. Open the *Ship with pre-paid label* section. 3. Click **ADD RETURN METHOD** or select a return method to edit. ![Adding the Integration to a Return Method-1](https://support.returngo.ai/hs-fs/hubfs/Adding%20the%20Integration%20to%20a%20Return%20Method-1.png?width=670&height=347&name=Adding%20the%20Integration%20to%20a%20Return%20Method-1.png) 4. Open the *Shipping label settings* section. 5. Set *Connection* to **FedEx**. 6. Select a service level.![](https://support.returngo.ai/hs-fs/hubfs/Fedex%205-png.png?width=670&height=624&name=Fedex%205-png.png) 7. Verify your return address and shipping instructions. 8. Click on the *save* icon to save your changes. ![Return method settings-png-3](https://support.returngo.ai/hs-fs/hubfs/Return%20method%20settings-png-3.png?width=670&height=280&name=Return%20method%20settings-png-3.png) ### Troubleshooting the Integration Many of the issues encountered related to integration can be identified during setup or label generation.  Here are a few things you can check to try and fix such issues:  #### Label Creation Issues **Verify Your Return Address** - Some carriers require that the return address be registered or linked to your carrier account. - If the address is not associated with your shipping account, the label may fail to generate and display an error such as *No shipping locations found.* - Some carriers may not recognize special characters, which might cause issues when generating labels. - Remove special characters and unnecessary spaces in your return address. - For example:  - If your store name is “John & Jane Store”, change it to “John and Jane Store”. - If your store phone number has “+” signs or “( )”, remove them. **Verify the Customer's Address**  - ReturnGO collects the order's shipping address when the request is submitted. - If there are corrections to the customer’s address, reject and resubmit the return request. **Verify the Item Weight**  - If the total weight of the items being returned exceeds the service level’s weight limit, then the carrier will reject the label request. **Verify if you can Generate a Return Label for the Order Directly in the Shipping Platform** - If your shipping service platform cannot generate the label, then it will also fail in ReturnGO. #### FedEx-Related Issues For FedEx-related issues, please contact[**FedEx support**](https://www.fedex.com/). #### Other Issues For any other issues, feel free to contact [**ReturnGO support**](https://support.returngo.ai/contacting-returngo-support?hsLang=en) through chat or [**email**](mailto:support@returngo.ai)**.** - [Account & Setup](https://support.returngo.ai/account-setup?hsLang=en#main-content) - 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