Integration With FedEx

ReturnGO is FedEx-certified and integrates directly with FedEx to help you manage your return shipping. FedEx is a leading shipping company, providing efficient and reliable shipment services.

Capabilities

The ReturnGO-FedEx integration supports:

• Domestic return labels in the US using the following services:
  • FedEx Ground Economy (formerly SmartPost)
    • To learn more about using FedEx Ground Economy, click here.
  • Priority Overnight
  • FedEx 2Day
  • FedEx 2Day® AM
  • Fedex International Ground
    • While this service level is called international, it is not truly an international returns service and only domestic returns are currently supported.

• QR codes
  • Offer customers a box-less, label-less return experience by enabling them to drop off their items at one of over 11,000 FedEx or Walgreens locations throughout the US, where they can show their QR code and receive a poly mailer bag. Provide a locator URL in the portal to make it easy for customers to view nearby drop-off locations.

• Live return status tracking updates

Return Labels	Return Tracking	QR Codes	Auto Select Cheapest	International Shipping

See a full feature comparison with other shipping carriers.

Requirements 

To connect your FedEx account to ReturnGO, you will need your:

• FedEx account number of the account used for returns

Linking Your FedEx Account to ReturnGO

To link your FedEx account with ReturnGO:

1. Go to Integration > Products & Services. 
2. Click on ADD PRODUCT OR SERVICE. 
3. Choose FedEx from the drop-down list. 
4. Click on the green check mark.

5. Enter your credentials. 
6. Click CONNECT. 

Adding the Integration to a Return Method

Once you've connected the integration, you'll need to add it to a return method:

1. Go to Settings > Return Methods. 
2. Open the Ship with pre-paid label section. 
3. Click ADD RETURN METHOD or select a return method to edit.

4. Open the Shipping label settings section.
5. Set Connection to FedEx. 
6. Select a service level.

7. Verify your return address and shipping instructions. 
8. Click on the save icon to save your changes. 

Troubleshooting the Integration

Many of the issues encountered related to integration can be identified during setup or label generation. 

Here are a few things you can check to try and fix such issues: 

Label Creation Issues 

Verify Your Return Address

• Some carriers may not recognize special characters, which might cause issues when generating labels. 
• Remove special characters and unnecessary spaces in your return address. 
• For example: 
  • If your store name is “John & Jane Store”, change it to “John and Jane Store”. 
  • If your store phone number has “+” signs or “( )”, remove them. 

Verify the Customer's Address 

• ReturnGO collects the customer's address when the request is submitted. 
• If there are corrections to the customer’s address, reject and resubmit the return request. 

Verify the Item Weight 

• If the total weight of the items being returned exceeds the service level’s weight limit, then the carrier will reject the label request. 

Verify if you can Generate a Return Label for the Order Directly in the Shipping Platform

• If your shipping service platform cannot generate the label, then it will also fail in ReturnGO. 

FedEx-Related Issues 

For FedEx-related issues, please contact FedEx support.

Other Issues  

For any other issues, feel free to contact ReturnGO support through chat or email.