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      Integration With Shipmondo

      ReturnGO integrates with Shipmondo to help with your return shipping. Shipmondo is a shipping aggregator that enables you to ship worldwide across carriers through a single platform. 

      Capabilities 

      The ReturnGO-Shipmondo integration supports: 

      • Pay-on-scan return labels 
      • Live tracking status updates
      • QR codes
        • Using GLS Return Service or PostNord Drop-Off
      • Auto-select-cheapest

      Return Labels Return Tracking QR Codes Auto Select Cheapest International Shipping

      See a full feature comparison with other shipping carriers.

      Requirements 

      To link your Shipmondo account to ReturnGO, you will need:  

      Agreement with Shipmondo

      • Labels can only be generated through “own agreement”. 

      ReturnGO-Shipmondo Integration

      • The ReturnGO-Shipmondo integration is currently added on-demand. 
      • Reach out to ReturnGO Support through chat or email to register for this service.

      Shipmondo API user and key 

      When choosing a shipping carrier, make sure it’s configured to support return labels, otherwise, the shipping carrier may show up in your shipping account but will not be listed as a carrier option in ReturnGO. 

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      Linking Your Shipmondo Account to ReturnGO 

      To link your Shipmondo account to ReturnGO: 

      1. Go to Return Methods. 
      2. Click SHIP WITH PRE-PAID LABEL. 
      3. Click EDIT. 
      4. In the Shipping Label Settings section: 
      5. Set Integrations to Shipmondo. 
      6. Enter your Shipmondo API credentials. 
      7. Click CONNECT. If the connection is successful, then the rest of the settings will be editable. 
      8. Select a carrier. 
      9. Select a service level. 
      10. Select a package (if present).
      11. Set a default weight and weight unit. 
      12. Set customer package dimensions. 
      13. Verify your Return Address and Shipping Instructions. 
      14. Scroll back up to where the EDIT button was. 
      15. Click SAVE. 

      Troubleshooting the Integration 

      Many of the issues encountered related to integration can be identified during setup or label generation. 

      Here are a few things you can check to try and fix such issues: 

      Setup Issues 

      Make sure your API credentials are accurate. 

      • There should be no extra spaces before or after each API entry.
      • Make sure you are using live or production API credentials - not dev or test APIs. 
      • Try to re-generate a new API key and try to reconnect. 
      • If a carrier or service level is not available, contact your shipping service support team to verify which return services are available. 
      • Note: Some shipping carriers support forward deliveries only, returns only, or both. 

      Label Creation Issues 

      Verify your Return Address 

      • Some carriers may not recognize special characters, which might cause issues when generating labels. 
      • Remove special characters and unnecessary spaces in your return address. 
      • For example: 
          • If your store name is “John & Jane Store”, change it to “John and Jane Store”. 
          • If your store phone number has “+” signs or “( )”, remove them. 

      Verify the Customer's Address 

      • ReturnGO collects the customer’s address when the request is submitted. 
      • If there are corrections to the customer’s address, reject and resubmit the return request.

      Verify the Item Weight 

      • If the total weight of the items being returned exceeds the service level’s weight limit, then the carrier will reject the label request. 

      Verify if you can Generate a Return Label

      • If your shipping service platform cannot generate the label, then it will also fail in ReturnGO. 

      Shipmondo-Related Issues 

      For Shipmondo-related issues, please contact Shipmondo Support through the Shipmondo > Contact page. 

      Other Issues  

      For any other issues, feel free to contact ReturnGO Support through chat or email.