Integration With Shipmondo

Last Updated: April 15, 2024

ReturnGO integrates with Shipmondo to help with your return shipping. Shipmondo is a shipping aggregator that enables you to ship worldwide across carriers through a single platform. 


The ReturnGO-Shipmondo integration supports: 

  • Pay-on-scan return labels 
  • Live tracking status updates
  • QR codes
    • Using GLS Return Service, PostNord Drop-Off, or Postnord Varubrev.
  • Auto-select-cheapest
Return Labels Return Tracking QR Codes Auto Select Cheapest International Shipping

See a full feature comparison with other shipping carriers.


To link your Shipmondo account to ReturnGO, you will need:  

Agreement with Shipmondo

  • Labels can only be generated through “own agreement”. 

Shipmondo API user and key 

When choosing a shipping carrier, make sure it’s configured to support return labels, otherwise, the shipping carrier may show up in your shipping account but will not be listed as a carrier option in ReturnGO. 


Linking Your Shipmondo Account to ReturnGO 

To link your Shipmondo account to ReturnGO: 

  1. Go to Integration > Products & Services
  3. Choose Shipmondo from the drop-down list. 
  4. Click on the green check mark.

5. Enter your credentials. 
6. Click CONNECT. 

Adding the Integration to a Return Method

Once you've connected the integration, you'll need to add it to a return method:

  1. Go to Return Methods
  3. Click ADD RETURN METHOD or select a return method to edit.

Add return method with label-png-3

4. Go to the Shipping Label Settings section. 
5. Set Connection to Shipmondo
6. Select a carrier/service level.

7. Verify your return address and shipping instructions. 
8. Click on the save icon. 
Return method settings-png-3

Troubleshooting the Integration 

Many of the issues encountered related to integration can be identified during setup or label generation. 

Here are a few things you can check to try and fix such issues: 

Setup Issues 

Make sure your API credentials are accurate. 

  • There should be no extra spaces before or after each API entry.
  • Make sure you are using live or production API credentials - not dev or test APIs. 
  • Try to re-generate a new API key and try to reconnect. 
  • If a carrier or service level is not available, contact your shipping service support team to verify which return services are available. 
  • Note: Some shipping carriers support forward deliveries only, returns only, or both. 

Label Creation Issues 

Verify your Return Address 

  • Some carriers may not recognize special characters, which might cause issues when generating labels. 
  • Remove special characters and unnecessary spaces in your return address. 
  • For example: 
      • If your store name is “John & Jane Store”, change it to “John and Jane Store”. 
      • If your store phone number has “+” signs or “( )”, remove them. 

Verify the Customer's Address 

  • ReturnGO collects the customer’s address when the request is submitted. 
  • If there are corrections to the customer’s address, reject and resubmit the return request.

Verify the Item Weight 

  • If the total weight of the items being returned exceeds the service level’s weight limit, then the carrier will reject the label request. 

Verify if you can Generate a Return Label

  • If your shipping service platform cannot generate the label, then it will also fail in ReturnGO. 

Shipmondo-Related Issues 

For Shipmondo-related issues, please contact Shipmondo Support through the Shipmondo > Contact page. 

Other Issues  

For any other issues, feel free to contact ReturnGO Support through chat or email