Integration With Shipmondo

ReturnGO integrates with Shipmondo to help with your return shipping. Shipmondo is a shipping aggregator that enables you to ship worldwide across carriers through a single platform. 

Capabilities 

The ReturnGO-Shipmondo integration supports: 

• Pay-on-scan return labels 
• Live tracking status updates
• QR codes
  • Using GLS Return Service, PostNord Drop-Off, or Postnord Varubrev.
• Auto-select-cheapest

Return Labels	Return Tracking	QR Codes	Auto Select Cheapest	International Shipping

See a full feature comparison with other shipping carriers.

Requirements 

To link your Shipmondo account to ReturnGO, you will need:  

• A Premium plan or higher

• Agreement with Shipmondo
  • Labels can only be generated through “own agreement”. 
• Shipmondo API user and key 
  •  Log in to Shipmondo > Settings > API > Access to generate a production API key. 

When choosing a shipping carrier, make sure it’s configured to support return labels, otherwise, the shipping carrier may show up in your shipping account but will not be listed as a carrier option in ReturnGO. 

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Linking Your Shipmondo Account to ReturnGO 

To link your Shipmondo account to ReturnGO: 

1. Go to Integration > Products & Services. 
2. Click on ADD PRODUCT OR SERVICE. 
3. Choose Shipmondo from the drop-down list. 
4. Click on the green check mark.

5. Enter your credentials. 
6. Click CONNECT. 

Adding the Integration to a Return Method

Once you've connected the integration, you'll need to add it to a return method:

1. Go to Settings > Return Methods. 
2. Open the Ship with pre-paid label section. 
3. Click ADD RETURN METHOD or select a return method to edit.

4. Open the Shipping Label Settings section.

5. Set Connection to Shipmondo.

6. Select a carrier/service level.

7. Verify your return address and shipping instructions.

8. Click on the save icon to save your changes.

Troubleshooting the Integration 

Many of the issues encountered related to integration can be identified during setup or label generation. 

Here are a few things you can check to try and fix such issues: 

Setup Issues 

Make sure your API credentials are accurate. 

• There should be no extra spaces before or after each API entry.
• Make sure you are using live or production API credentials - not dev or test APIs. 
• Try to re-generate a new API key and try to reconnect. 
• If a carrier or service level is not available, contact your shipping service support team to verify which return services are available. 

Label Creation Issues 

Verify your Return Address 

• Some carriers may not recognize special characters, which might cause issues when generating labels. 
• Remove special characters and unnecessary spaces in your return address. 
• For example: 
  • • If your store name is “John & Jane Store”, change it to “John and Jane Store”. 
    • If your store phone number has “+” signs or “( )”, remove them. 

Verify the Customer's Address 

• ReturnGO collects the order's shipping address when the request is submitted.

• If there are corrections to the customer’s address, reject and resubmit the return request.

Verify the Item Weight 

• If the total weight of the items being returned exceeds the service level’s weight limit, then the carrier will reject the label request. 

Verify if you can Generate a Return Label

• If your shipping service platform cannot generate the label, then it will also fail in ReturnGO. 

Shipmondo-Related Issues 

For Shipmondo-related issues, please contact Shipmondo Support through the Shipmondo > Contact page. 

Other Issues  

For any other issues, feel free to contact ReturnGO Support through chat or email.