Integration With ShippyPro

ReturnGO integrates with ShippyPro to help you manage your return shipping. 

ShippyPro is a complete shipping solution for eCommerce, bringing together everything you need to ship, track, and return your orders and scale your fulfillment globally.

Capabilities

The ReturnGO-ShippyPro integration supports:

  • Pre-paid return labels
  • Auto-select-cheapest
  • International shipping
Return Labels Return Tracking QR Codes Auto Select Cheapest International Shipping

See a full feature comparison with other shipping carriers.

Requirements 

To link your ShippyPro account to ReturnGO, you will need: 

  • ShippyPro API token

Linking Your ShippyPro Account to ReturnGO

  1. Go to Integration > Products & Services
  2. Click on ADD PRODUCT OR SERVICE. 
  3. Choose ShippyPro from the drop-down list. 
  4. Click on the green check mark.

Shipping integration steps-png

5. Enter your credentials. 
6. Click CONNECT. 

Adding the Integration to a Return Method

Once you've connected the integration, you'll need to add it to a return method:

  1. Go to Return Methods
  2. Click SHIP WITH PRE-PAID LABEL
  3. Click ADD RETURN METHOD or select a return method to edit.

Add return method with label-png-3

4. Go to the Shipping Label Settings section. 
5. Set Connection to ShippyPro
6. Select a carrier/service level.


7. Verify your return address and shipping instructions. 
8. Click on the save icon. 

Return method settings-png-3

Troubleshooting the Integration 

Many of the issues encountered related to integration can be identified during setup or label generation. 

Here are a few things you can check to try and fix such issues: 

Setup Issues 

Make sure your API credentials are accurate.

  • There should be no extra spaces before or after each API entry.
  • Make sure you are using live or production API credentials - not dev or test APIs.
  • Try to re-generate a new API key and try to reconnect. 
  • If a carrier service or service level is not available, contact your shipping service support team to verify which return services are available for you. 

Note: Some carriers support forward deliveries only, returns only, or both. 

Label Creation Issues 

Verify Your Return Address

  • Some carriers may not recognize special characters which might cause issues when generating labels. 
  • Remove special characters and unnecessary spaces in your return address. 
    • For example: 
      • If your store name is “John & Jane Store”, change it to “John and Jane Store”. 
      • If your store’s contact number has “+” or “( )” signs, remove them.

Verify the Customer’s Address

  • ReturnGO collects the customer's address at the time of the return request.
  • If there are corrections to the customer’s address, reject and resubmit the return request. 

Verify the Item Weight 

  • If the total weight of all the items being returned exceeds the service level’s weight limit, the carrier will reject the label request. 

Verify If You Can Generate Return Labels

  • If your shipping service platform cannot generate the label, it will also fail in ReturnGO. 

ShippyPro-Related Issues 

For ShippyPro-related issues, please contact ShippyPro support

Other Issues 

For any other issues, feel free to contact ReturnGO Support through live chat or email