Integration With ShippyPro

ReturnGO integrates with ShippyPro to help you manage your return shipping. 

ShippyPro is a complete shipping solution for eCommerce, bringing together everything you need to ship, track, and return your orders and scale your fulfillment globally.

Capabilities

The ReturnGO-ShippyPro integration supports:

• Pre-paid return labels
• Real-time return tracking
• Auto-select-cheapest
• International shipping

Return Labels	Return Tracking	QR Codes	Auto Select Cheapest	International Shipping

See a full feature comparison with other shipping carriers.

Requirements 

To link your ShippyPro account to ReturnGO, you will need: 

• ShippyPro API token
  • You can find your ShippyPro API key in the API menu on the right side of the ShippyPro app.

Linking Your ShippyPro Account to ReturnGO

When setting up the integration, make sure you have connected your webhooks on ShippyPro., so that everything will work seamlessly.

To connect your ShippyPro account to ReturnGO:

1. Go to Integration > Products & Services. 
2. Click on ADD PRODUCT OR SERVICE. 
3. Choose ShippyPro from the drop-down list. 
4. Click on the green check mark.

5. Enter your credentials. 
6. Click CONNECT. 

Adding the Integration to a Return Method

Once you've connected the integration, you'll need to add it to a return method:

1. Go to Settings > Return Methods. 
2. Open the Ship with pre-paid label section. 
3. Click ADD RETURN METHOD or select a return method to edit.

4. Open the Shipping Label Settings section.

5. Set Connection to ShippyPro.

6. Select a carrier/service level.

7. Verify your return address and shipping instructions.

8. Click on the save icon to save your changes. 

Troubleshooting the Integration 

Many of the issues encountered related to integration can be identified during setup or label generation. 

Here are a few things you can check to try and fix such issues: 

Setup Issues 

Make sure your API credentials are accurate.

• There should be no extra spaces before or after each API entry.
• Make sure you are using live or production API credentials - not dev or test APIs.
• Try to re-generate a new API key and try to reconnect. 
• If a carrier service or service level is not available, contact your shipping service support team to verify which return services are available for you. 

Label Creation Issues 

Verify Your Return Address

• Some carriers may not recognize special characters which might cause issues when generating labels. 
• Remove special characters and unnecessary spaces in your return address. 
  • For example: 
    • If your store name is “John & Jane Store”, change it to “John and Jane Store”. 
    • If your store’s contact number has “+” or “( )” signs, remove them.

Verify the Customer’s Address

• ReturnGO collects the customer's address at the time of the return request.
• If there are corrections to the customer’s address, reject and resubmit the return request. 

Verify the Item Weight 

• If the total weight of all the items being returned exceeds the service level’s weight limit, the carrier will reject the label request. 

Verify If You Can Generate Return Labels

• If your shipping service platform cannot generate the label, it will also fail in ReturnGO. 

ShippyPro-Related Issues 

For ShippyPro-related issues, please contact ShippyPro support. 

• For troubleshooting for active ShippyPro customers, open a ticket in the platform.
• To get in touch for the first time, contact ShippyPro here.

Other Issues 

For any other issues, feel free to contact ReturnGO Support through live chat or email.