---
title: Integration With ShippyPro
description: "ReturnGO integrates with ShippyPro to help you manage your return shipping. \n\nShippyPro is a complete shipping solution for eCommerce, bringing together everything you need to ship, track, and return your orders and scale your fulfillment globally."
---

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1. [Knowledge Base](https://support.returngo.ai/?hsLang=en)
2. [Shipping Integrations](https://support.returngo.ai/shipping-integrations?hsLang=en)
3. [Shipping Aggregators](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-aggregators)

# Integration With ShippyPro

Last Updated: May 24, 2026

ReturnGO integrates with [**ShippyPro**](https://www.shippypro.com/) to help you manage your return shipping. 

ShippyPro is a complete shipping solution for eCommerce, bringing together everything you need to ship, track, and return your orders and scale your fulfillment globally.

For the best experience, it’s recommended to use [**Ship by ReturnGO**](https://support.returngo.ai/ship-by-returngo?hsLang=en), ReturnGO’s built-in shipping solution. Ship by ReturnGO is available on all plans and needs no integration.

### Capabilities

The ReturnGO-ShippyPro integration supports:

- Pre-paid return labels
- Real-time return tracking
- Auto-select-cheapest
- International shipping

| **Return Labels** | **Return Tracking** | **QR Codes** | **Auto Select Cheapest** | **International Shipping** |
| --- | --- | --- | --- | --- |
| ![](https://support.returngo.ai/hubfs/Icon%20(34)-png.png) | ![](https://support.returngo.ai/hs-fs/hubfs/Icon%20(34)-png.png?width=18&height=18&name=Icon%20(34)-png.png) | ![](https://support.returngo.ai/hubfs/Icon%20(35)-png.png) | ![](https://support.returngo.ai/hubfs/Icon%20(34)-png.png) | ![](https://support.returngo.ai/hubfs/Icon%20(34)-png.png) |

See a full feature**[comparison with other shipping carriers](https://returngo.ai/shipping-integrations-comparison/).**

### Requirements

To link your ShippyPro account to ReturnGO, you will need: 

- A Premium plan or higher
- ShippyPro API token 
    - You can find your ShippyPro API key in the API menu on the right side of the ShippyPro app.

### Linking Your ShippyPro Account to ReturnGO

When setting up the integration, make sure you have [**connected your webhooks on ShippyPro**](https://help.shippypro.com/en/knowledge/articles/4134207-how-do-i-connect-webhooks)., so that everything will work seamlessly.

To connect your ShippyPro account to ReturnGO:

1. Go to**[Settings \> Integrations.](https://app.returngo.ai/dashboard/settings/integrations/products-services)**
2. Click on **ADD PRODUCT OR SERVICE.**
3. Choose *ShippyPro*from the drop-down list.
4. Click on the green check mark.  
   ![Linking Your Integration](https://support.returngo.ai/hs-fs/hubfs/Linking%20Your%20Integration.png?width=670&height=346&name=Linking%20Your%20Integration.png)
5. Enter your credentials.
6. Click **CONNECT.**

**![](https://support.returngo.ai/hs-fs/hubfs/Shippypro%20integrate-png.png?width=670&height=481&name=Shippypro%20integrate-png.png)**

### Adding the Integration to a Return Method

Once you've connected the integration, you'll need to add it to a return method:

1. Go to [**Settings \> Return Methods.**](https://support.returngo.ai/integration-with-shippo?hsLang=en)
2. Open the *Ship with pre-paid label* section.
3. Click **ADD RETURN METHOD** or select a return method to edit.  
   ![Adding the Integration to a Return Method](https://support.returngo.ai/hs-fs/hubfs/Adding%20the%20Integration%20to%20a%20Return%20Method.png?width=670&height=311&name=Adding%20the%20Integration%20to%20a%20Return%20Method.png)
4. Open the *Shipping Label Settings* section.
5. Set *Connection* to **ShippyPro**.
6. Select a carrier/service level.  
   ![](https://support.returngo.ai/hs-fs/hubfs/Shippypro%201-png.png?width=670&height=534&name=Shippypro%201-png.png)
7. Verify your return address and shipping instructions.
8. Click on the *save* icon to save your changes. ![Return method settings-png-3](https://support.returngo.ai/hs-fs/hubfs/Return%20method%20settings-png-3.png?width=624&height=261&name=Return%20method%20settings-png-3.png)

### Troubleshooting the Integration

Many of the issues encountered related to integration can be identified during setup or label generation. 

Here are a few things you can check to try and fix such issues: 

#### **Setup Issues**

**Make sure your API credentials are accurate.**

- There should be no extra spaces before or after each API entry.
- Make sure you are using live or production API credentials - not dev or test APIs.
- Try to re-generate a new API key and try to reconnect.
- If a carrier service or service level is not available, contact your shipping service support team to verify which return services are available for you.

**Note:** Some carriers support forward deliveries only, returns only, or both. 

#### **Label Creation Issues**

**Verify Your Return Address**

- Some carriers require that the return address be registered or linked to your carrier account.
- If the address is not associated with your shipping account, the label may fail to generate and display an error such as *No shipping locations found.*
- Some carriers may not recognize special characters which might cause issues when generating labels.
- Remove special characters and unnecessary spaces in your return address.  
    - For example:  
          - If your store name is “John & Jane Store”, change it to “John and Jane Store”.
          - If your store’s contact number has “+” or “( )” signs, remove them.

**Verify the Customer’s Address**

- ReturnGO collects the order's shipping address when the request is submitted.
- If there are corrections to the customer’s address, reject and resubmit the return request.

**Verify the Item Weight** 

- If the total weight of all the items being returned exceeds the service level’s weight limit, the carrier will reject the label request.

**Verify If You Can Generate Return Labels**

- If your shipping service platform cannot generate the label, it will also fail in ReturnGO.

#### **ShippyPro-Related Issues**

For ShippyPro-related issues, please **[contact ShippyPro support](https://www.shippypro.com/en/contact-us/).** 

- For troubleshooting for active ShippyPro customers, open a ticket in the platform.
- To get in touch for the first time, [**contact ShippyPro here**](https://www.shippypro.com/en/contact-us).

#### **Other Issues**

For any other issues, feel free to contact [**ReturnGO Support**](https://support.returngo.ai/contacting-returngo-support?hsLang=en) through live chat or [**email**](mailto:support@returngo.ai)**.** 

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