Integration With Zendesk

ReturnGO integrates with Zendesk to help you manage customer support queries regarding returns and exchanges. Zendesk is a customer service platform that helps you provide responsive and efficient customer support.


The ReturnGO-Zendesk integration supports: 

  • Automatic ticket creation and updates.
  • RMA information will appear and update your store’s support team in Zendesk. 


To link your Zendesk account to ReturnGO, you will need: 

  • Zendesk Base API URL
  • Username
  • Password (API Key) 

To get this information:


  • Log in to your Zendesk account.
  • Copy your account URL, e.g.


  • This is your Zendesk account username.

Password (API Key)

Linking your Zendesk Account to ReturnGO 

To link your Zendesk account to ReturnGO: 

  1. Go to Integrations > Products & Services
  3. Choose Zendesk from the drop-down list. 
  4. Click the check mark.
  5. Enter your credentials. 
  6. Click CONNECT. 

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Integration Settings

Once the integration has been completed, you can configure and define:

  1. When a ticket will be created.

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2. When a ticket will be updated.zendesk 6

3. Whether the store name should be added to the ticket.

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Troubleshooting the Integration 

Many of the issues encountered related to integration can be identified during setup. 

Here are a few things you can check to try and fix such issues: 

Setup Issues 

Make sure your API credentials are accurate. 

  • There should be no extra spaces before or after each API entry. 
  • Make sure you are using live or production API credentials, and not dev or test APIs. 
  • Try to re-generate a new API key and reconnect. 

Zendesk-Related Issues 

For Zendesk-related issues, please contact Zendesk:

  1. Sign in to your Zendesk account.
  2. Click your profile avatar in the upper right-hand corner.
  3. Click GET HELP.

For any other issues, feel free to contact ReturnGO support through chat or email.