Helpdesk Integrations
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      Integration With Zendesk

      ReturnGO integrates with Zendesk to help you manage customer support queries regarding returns and exchanges. Zendesk is a customer service platform that helps you provide responsive and efficient customer support.

      Capabilities 

      The ReturnGO-Zendesk integration supports: 

      • Automatic ticket creation and updates.
      • RMA information will appear and update your store’s support team in Zendesk. 

      Requirements 

      To link your Zendesk account to ReturnGO, you will need: 

      • Zendesk Base API URL
      • Username
      • Password (API Key) 

      To get this information:


      Base API URL

      • Log in to your Zendesk account.
      • Copy your account URL, e.g. https://your-name.zendesk.com.

      Username

      • This is your Zendesk account username.

      Password (API Key)

      Linking your Zendesk Account to ReturnGO 

      To link your Zendesk account to ReturnGO: 

      1. Go to Integrations > Products & Services. 
      2. Click on +ADD PRODUCT OR SERVICE. 
      3. Choose Zendesk from the drop-down list. 
      4. Click the check mark.
      5. Enter your credentials. 
      6. Click CONNECT. 

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      Integration Settings

      Once the integration has been completed, you can configure and define:

      1. When a ticket will be created.

      zendesk 5

      2. When a ticket will be updated.zendesk 6

      3. Whether the store name should be added to the ticket.

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      Troubleshooting the Integration 

      Many of the issues encountered related to integration can be identified during setup. 

      Here are a few things you can check to try and fix such issues: 

      Setup Issues 

      Make sure your API credentials are accurate. 

      • There should be no extra spaces before or after each API entry. 
      • Make sure you are using live or production API credentials, and not dev or test APIs. 
      • Try to re-generate a new API key and reconnect. 

      Zendesk-Related Issues 

      For Zendesk-related issues, please contact Zendesk:

      1. Sign in to your Zendesk account.
      2. Click your profile avatar in the upper right-hand corner.
      3. Click GET HELP.

      For any other issues, feel free to contact ReturnGO support through chat or email.