ReturnGO integrates with Zendesk to help you manage customer support queries regarding returns and exchanges. Zendesk is a customer service platform that helps you provide responsive and efficient customer support.
Capabilities
The ReturnGO-Zendesk integration supports:
- Automatic ticket creation and updates.
- RMA information will appear and update your store’s support team in Zendesk.
Requirements
To link your Zendesk account to ReturnGO, you will need:
- Zendesk Base API URL
- Username
- Password (API Key)
To get this information:
Base API URL
- Log in to your Zendesk account.
- Copy your account URL, e.g. https://your-name.zendesk.com.
Username
- This is your Zendesk account username.
Password (API Key)
- Log in to your Zendesk account.
- Find your API key at Zendesk Admin > APIs > Settings.
Linking your Zendesk Account to ReturnGO
To link your Zendesk account to ReturnGO:
- Go to Integrations > Products & Services.
- Click on +ADD PRODUCT OR SERVICE.
- Choose Zendesk from the drop-down list.
- Click the check mark.
- Enter your credentials.
- Click CONNECT.
Integration Settings
Once the integration has been completed, you can configure and define:
- When a ticket will be created.
2. When a ticket will be updated.
3. Whether the store name should be added to the ticket.
Troubleshooting the Integration
Many of the issues encountered related to integration can be identified during setup.
Here are a few things you can check to try and fix such issues:
Setup Issues
Make sure your API credentials are accurate.
- There should be no extra spaces before or after each API entry.
- Make sure you are using live or production API credentials, and not dev or test APIs.
- Try to re-generate a new API key and reconnect.
Zendesk-Related Issues
For Zendesk-related issues, please contact Zendesk:
- Sign in to your Zendesk account.
- Click your profile avatar in the upper right-hand corner.
- Click GET HELP.
For any other issues, feel free to contact ReturnGO support through chat or email.