Warranty Portal

Last Updated: February 12, 2024

Adding a warranty portal to your store enables you to easily receive and track warranty claims from your customers.


With a warranty portal, you can:

  • Define return reasons such as damaged item, defective item, or wrong item.
  • Offer replacements or refunds for eligible warranty returns.
  • Set return methods such as pre-paid shipping labels and drop-off locations.
  • Define your warranty policy including time limits, eligibility, and conditions.
  • Generate reports and gain insights into your warranty return process.

The functionality and customization of the warranty portal are the same as return portals.

The difference between a return portal and a warranty portal is that you can have a separate portal for warranty claims, with relevant eligibility conditions and return reasons.

Receiving and Processing Warranty Claims

When a customer wants to return a product under warranty, they can go to a branded warranty portal page on your website. 

In the warranty portal, they can:

  1. Select the product they want to return and the reason for the return.
  2. Choose whether they want a replacement or a refund.
  3. Select a return method from the options you provide.
  4. Confirm their warranty claim and receive a confirmation email with instructions on how to return their product.

You can view and manage all your warranty claims in the ReturnGO dashboard. 

  • Accept or reject warranty requests based on your warranty policy.
  • Send automatic email notifications to your customers.
  • Issue replacements or refunds for completed warranty claims.

Setting Up a Warranty Portal

Contact support to add a warranty portal to your store.

To configure your warranty portal, follow the same configurations as for a return portal, and customize the return reasons, eligibility, and portal content accordingly.