Adding a warranty portal to your store enables you to easily receive and track warranty claims from your customers.
Capabilities
With a warranty portal, you can:
- Define return reasons such as damaged item, defective item, or wrong item.
- Offer replacements or refunds for eligible warranty returns.
- Set return methods such as pre-paid shipping labels and drop-off locations.
- Define your warranty policy including time limits, eligibility, and conditions.
- Generate reports and gain insights into your warranty return process.
The functionality and customization of the warranty portal are the same as return portals.
The difference between a return portal and a warranty portal is that you can have a separate portal for warranty claims, with relevant eligibility conditions and return reasons.
Receiving and Processing Warranty Claims
When a customer wants to return a product under warranty, they can go to a branded warranty portal page on your website.
In the warranty portal, they can:
- Select the product they want to return and the reason for the return.
- Choose whether they want a replacement or a refund.
- Select a return method from the options you provide.
- Confirm their warranty claim and receive a confirmation email with instructions on how to return their product.
You can view and manage all your warranty claims in the ReturnGO dashboard.
- Accept or reject warranty requests based on your warranty policy.
- Send automatic email notifications to your customers.
- Issue replacements or refunds for completed warranty claims.
Setting Up a Warranty Portal
Contact support to add a warranty portal to your store.
To configure your warranty portal, follow the same configurations as for a return portal, and customize the return reasons, eligibility, and portal content accordingly.
Setting Up Your Warranty Portal URL
The path to the warranty portal URL depends on the path of the return portal URL.
The warranty portal URL is made up of the return portal path + '/' + name of warranty portal.
For example, if the return portal URL is "https://demostore.myshopify.com/a/returns", the warranty portal URL will be "https://medatradersltd.myshopify.com/a/returns/warranty".
Learn more about portal URLs here.