Warranty Returns

Adding a warranty portal to your store enables you to easily receive and track warranty return requests from your customers and makes it easy for them to initiate a warranty claim.


With a warranty portal, you can:

  • Define return reasons such as damaged item, defective item, or wrong item.
  • Offer replacements or refunds for eligible warranty returns.
  • Set return methods such as pre-paid shipping labels and drop-off locations.
  • Define your warranty policy including time limits, eligibility, and conditions.
  • Generate reports and gain insights into your warranty return process.

Receiving and Processing Warranty Return Requests

When a customer wants to return a product under warranty, they can go to a branded warranty portal page on your website. 

In the warranty portal, they can:

  1. Select the product they want to return and the reason for the return.
  2. Choose whether they want a replacement or a refund for their warranty return.
  3. Select a return method from the options you provide.
  4. Confirm their return request and receive a confirmation email with instructions on how to return their product.

You can view and manage all your warranty return requests in the ReturnGO dashboard. 

  • Accept or reject warranty return requests based on your warranty policy.
  • Send automatic email notifications to your customers.
  • Issue replacements or refunds for completed warranty returns.

Setting Up a Warranty Portal

Contact us for more information about implementing a warranty portal.