You can manage different aspects of your ReturnGO account through the account menu such as:
- View your user profile on the My Profile page.
- View your paid services and payments made through the Billing History page.
- View your current plan and available plans through the Subscription Plans page.
- Manage users and add-ons through the Store Account page.
- Log out of your ReturnGO account.
Changing Your ReturnGO Password
To change your ReturnGO password:
1. Click the account icon in the top-right corner of your ReturnGO dashboard.
2. Click STORE ACCOUNT.
3. Click on the pencil icon next to the user you want to edit.
4. Under the Password section, click on the CHANGE button.
5. Input the new password.
6. Click SAVE.
Accepting New Subscription Plans
When a new plan is assigned to your account, you will need to approve the updated billing.
To accept a new plan, click on the button in the top bar of your dashboard. This will redirect you to your store admin to approve the new billing.
You can view and select subscription plans on the Subscription Plans page.
Viewing Billing History
On the Billing History page, you can view all invoices issued for your ReturnGO account, along with some basic information about your plan, usage, and cost.
You can also see all Wallet transactions on this page. Click Wallet History to view all wallet-related transactions, such as credits added, auto recharges, and label charges.
Updating Your Account Logo
Add your logo for a branded customer experience across emails and your return portal.
To configure your logo:
- Go to Settings > Emails > Look and Feel.
- Click UPLOAD IMAGE and select your logo from your device.
- Click the save icon to save your changes.
Note: This is the logo that is used both in emails to customers and in your ReturnGO account.
Configuring Store Favicon and Page Title
You can configure your store favicon and page title to customize how your portal appears in browser tabs and search results.
To configure your store favicon and page title:
- Go to Settings > General.
- Open the Store Information section.
- Upload an image in the Store Favicon field.
- Dimensions: 1:1 aspect ratio
- Accepted formats: ICO, PNG, SVG
- Maximum file size: 500KB
4. Add your desired Page Title (up to 60 characters).
5. Click the save icon to save your changes.
