Return Guard Overview

Return Guard is a return coverage model that enables customers to pay a small fee at the time of purchase in order to get free returns later, simplifying the return process and ensuring a seamless post-purchase experience. Return Guard reduces return costs and promotes a more transparent return policy.

Requirements

To set up Return Guard, you will need:

• A Shopify store.
• ReturnGO app extension enabled on your Shopify store.
• Return methods using a Ship by Return Guard connection.
  • For existing ReturnGO users, ReturnGO will automatically duplicate and update your existing return methods to include coverage options.
• Return policy rules that incorporate the Ship by Return Guard return methods.
  • For existing ReturnGO users, ReturnGO will automatically duplicate and update your existing return policy rules to use the new return methods with coverage.

Limitations

• Due to Shopify limitations, the coverage option won't be added to their cart by default and must be manually chosen by the customer in their cart.

What is Return Guard?

Return Guard enables customers to opt for return coverage when placing an order, ensuring they can return items without additional charges. This enables you to offer higher transparency, boost conversions, and reduce return costs.

Capabilities

• Customers can easily add return coverage in their cart or when placing an order for a fee.
• Free return labels through ReturnGO.
• Free access to ReturnGO’s return management system.
• ReturnGO is the label provider for all return labels.
• New revenue stream through a revenue share model on coverage fees.
• Domestic and international shipments.
  • Return Guard currently supports the following countries:
    • United States
    • Canada
    • United Kingdom
    • France
    • Germany
    • Belgium
    • Netherlands
    • Hong Kong
    • Singapore
    • Australia
    • New Zealand
  • View the full list of supported countries, carriers, and service levels for more information.

How Return Guard Works

When customers choose Return Guard when placing an order, the system applies a $1.97 coverage fee.

10% of the fee is retained by your store, allowing for revenue-sharing benefits, while the remainder is passed on to ReturnGO.

With Return Guard enabled:

1. Customers are offered the option to buy return coverage when placing an order.

From this point, there are two possible flows depending on whether the customer opts in for return coverage or not.

If the Customer Purchases Coverage

1. The fee is calculated and added to the total order value.
   
2. The fee collected from the customer is transferred to ReturnGO.
3. If a return is initiated, the customer sees a note at the top of the portal stating that the return is free.
   
4. ReturnGO generates and pays for the return label.
5. The customer receives the return label for free.

If the Customer Doesn’t Purchase Coverage

1. The customer does not pay for coverage.
2. If a return is initiated, the customer selects a shipping and return method.
3. The customer is charged for the return label.
   
4. The merchant pays the label cost to ReturnGO (as ReturnGO is the label provider).
5. The customer receives the return label they paid for.

Setting Up Return Guard

To set up Return Guard and customize your Return Guard settings, click here.

Return Guard Billing

Labels and coverage fees are billed as usage on a monthly basis. Learn more about Return Guard billing here.

FAQs

View frequently asked questions and answers about Return Guard here.