When customers request a return through the return portal, a Return Merchandise Authorization (RMA) is created, which appears on your Manage Returns page in the ReturnGO dashboard. There, you can view and manage all the submitted RMAs.
You can identify each return request by its unique RMA number.
The returns list helps you manage return requests. You can:
- View all current return requests and the RMA status of each.
- Search and retrieve a return request.
- Filter return requests.
- Download returns data.
- Open the RMA card to see the return request information and process it.
RMA Status
To help you track the progress of a return request, you can check its RMA status. You can also filter the list of RMAs by status to see all RMAs that have a specific status.
What are the Different RMA Statuses?
| Pending Request | The customer's request is pending your approval. |
| Approved Request | The return request has been approved. |
| Request Rejected | The return request has been rejected. |
| Shipment Received |
The returned item has been received at your warehouse or store. This status will be skipped if the customer selects the No Shipment Required return method. |
| Done | The return request is complete and no further action is required. |
| Request Canceled | The return request has been canceled. |
Searching for Specific RMAs
In the Manage Returns page menu, there’s a search bar that you can use to filter your return requests by entering the RMA number or the order number.
The search function shows both partial and full matches of the RMA or order number.
For example, in the image above, the first item on the list, “Order 1111” has an RMA number of RMA112345. The second item, “RMA222222” is linked to Order 1234.
If you search for 1234, then the search results will show both Order 11111 and RMA222222 because they both have 1234 in their RMA and order numbers.
Filtering RMAs
In the Manage Returns menu, you can also find the filter function. It filters the dashboard, based on one or a combination of request properties.
These properties include:
- Return reason
- Resolution
- Validation status
- RMA creation date
- RMA status
The filter function presents all RMAs that match the selected criteria. It also includes the generated results from the search function.
Download Your RMA Data
ReturnGO allows you to download all or a subset of your RMA data.
You’ll find this feature helpful for generating analytics and data reporting, or when you need to move your returns data elsewhere.
How to Download Your Returns Report
To download a full report of your RMAs:
-
Go to Manage Returns.
-
Click the ALL tab at the top area of the table.
-
Click REPORT.
Depending on the amount of data to be exported, the system may take some time to prepare the export.
Tip: While the export is being processed, it is recommended not to take any other action in ReturnGO. For instance, try not to switch pages, change the filters, etc while the report is loading.
How to Download a Subset of Your Returns Data
To download a partial report of certain RMAs:
-
Go to Manage Returns.
-
Set any filters needed, for example the date range or status.
-
Click REPORT.
Troubleshooting Report Processing
If the report takes an unusually long time to process, this may be related to your browser cache and cookies. In such cases, a simple page refresh should resolve the issue. After refreshing, you should be able to download the desired report or see the download begin automatically.
Download the Billing Report
You can download the billing report in .csv format via the Billing page. You can then open the .csv text file using spreadsheet software like Microsoft Excel or other applications that present data in table format.
Viewing RMA Details
If you want to view the details of an RMA:
- Go to Manage Returns.
- Search for the RMA you need, using filters if necessary.
- Locate the RMA and click on it.
There you’ll see the RMA card with all the details.
