Any to Any Exchanges

The any to any exchange feature makes it so customers can exchange any item for any number of new items instead of being limited to one-for-one exchanges. This feature enhances upselling potential while providing a more flexible exchange experience.

What Are Any to Any Exchanges?

The any to any exchange feature lets customers use the value of their returned items as exchange credits to select new items. They can add as many new items as they want and pay the difference if the total exceeds their credits. This feature is perfect for boosting upsell opportunities and offering a more flexible exchange experience.

By using any to any exchanges, customers are encouraged to use their return balance to purchase new items directly in the portal. This flexible exchange process makes it easier for customers to find new products while reducing refund rates.

This method is an effective way to increase upsells, helping customers explore more product options and driving additional revenue for the store.

Requirements

Limitations

• Any to any exchanges don't support items with compare-at-price discounts or promotions.
• When any to any exchanges are enabled, some of the exchange calculation features are automatically disabled, such as:
  • Exchange price source (exchange price differences are calculated based on paid price only)
  • Buy X Get Y (BxGy) discounts
  • Free exchange range

How Any to Any Exchanges Work

The any to any exchange feature changes the exchange flow so that instead of a one-for-one exchange, customers can select any amount of new items using the value of their returned items as exchange credits. 

Here’s how the feature works:

1. Customers select the items they wish to return.

2. Select whether they want a refund, a variant exchange, or a new product exchange, according to your return policy.

   

3. For each item, customers choose a reason for the return.

   

4. If the customer requested a product exchange or opted to switch to an exchange, customers can then use their available exchange credits to select any number of new items.

   The customer will need to:
   
   1. Select new items on the product exchange page.
   2. Click the ADD TO CART button.
   3. Customers can adjust quantities using the quantity slider for each new product.
   4. After selecting new items, a cart icon will appear.
      

1. 1. Customers can click the cart icon to view all selected items.
      

2. After selecting all the desired items, customers proceed to the summary screen to finalize the transaction.

   

3. The customer will receive a refund for the remaining credits or pay the balance if the new selection exceeds the available credits.

   

Exchange Credits Calculation

The available exchange credits customers will see in the portal are calculated based on the total value of the returned items and adjusted according to any additional items, bonuses, or fees.

The calculation follows this formula:

Exchange Credits = 
+ Returned items value
+ Exchanged items value
+ Bonuses 
- Fees 
- New items selected so far
- Reduced refunds

The following factors are taken into account in the exchange credits calculation:

Returned Items Value: The value of the items the customer requested to return for a refund.
Exchanged Items Value: The value of the items the customer requested to exchange for a new item (whether variant or product).
Bonuses: Any exchange-related bonus credits the customer is eligible for.
Fees: Any applicable exchange-related fees.
New Items Selected: The value of any new items already selected in variant exchanges.
Reduced Refunds: Any reductions to the refund amounts.